Name: UK Safety Management
Rating: 4.60

“Good service, does what it says on the tin”

Posted 10 years ago

Thank you for your comments, they are greatly appreciated. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“The service we received was faultless. They didnt interfere with our goings on just got on and did the job at hand.”

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Posted 10 years ago

Thank you very much for your comments, they are greatly appreciated. We aim to carry out the Portable Appliance testing as efficiently and professionally as possible and are therefore pleased that you feel that this was achieved. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Happy with your service.”

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Posted 10 years ago

We are very happy that you are pleased with the service you received. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Will use again.”

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Posted 10 years ago

Thank you for your feedback as a valued customer our renewals team will contact you next year in relation to using our services again. Kind Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Extra work was carried out without my authorisation but UKSM were professional about this and did no charge me. Would have been an Excellent raiting otherwise.”

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Posted 10 years ago

Thank you for your feedback. A letter is sent out to all our customers before we attend your premises to carry out the testing. This letter outlines the work the engineer will carry out on the day and also the charges. In this case the letter must not have been received.I am glad it was rectified immediately for you. Thank you for the excellent rating otherwise. Kind regards Joanne Adams Customer Relations Manager. 0844 800 4180

Posted 5 years ago

“The engineer was very pleasant and professional in his duties.”

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Posted 10 years ago

We are happy that you were more than satisfied with the service you received and will pass on your kind words on to the engineer. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Happy with pat testing and the person who did it. The only thing that I have a concern about is we book this appointment in advance and we always get a call to say someone is in the area that day and could we change days etc- with being a preschool we have to plan our days in advance so to rearrange is quite difficult for us.”

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Posted 10 years ago

We are pleased that you were happy with the service you received again by UK Safety Management. Our main aim is to carry out the Portable Appliance Testing at a time that is the most convenient for the customer. If it is not convenient for the appointment time to be changed that is not a problem at all. Thank you for your feedback it is much appreciated. Kind Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Good service, but don't appreciate the harassment for payment, within the agreed terms. This happened this, and last year”

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Posted 10 years ago

First of all we are pleased that you were happy with the service you received from UK Safety Management. We are very sorry that you feel you were harassed in regards to payment as this is not our aim, our main priority is providing you with your certificate upon receipt of payment. Thank you for taking the time to provide your feedback. Kind Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“The engineer who carried out the service was excellent, however the administration department were very abrupt and not particularly informative. One day after the testing was completed I received a phone call asking for my card details so they could settle the account. At this point I had not seen an invoice and had no indication of other payment options. I asked whether it would be possible to receive an invoice before I made a payment and I was told "Fine, I'll email you an invoice now. Goodbye" then she ended the call.”

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Posted 10 years ago

We are very pleased that you were happy with the engineer who carried out the Portable Appliance Testing for you. I am very sorry that you had not received your invoice when you were contacted by our administration department as it is company procedure to supply this to the customer as soon as the work is carried out. Our main aim is to provide our customers with their certificate as soon as possible which is why you were contacted for payment so promptly. Kind Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Pleased overall with service. Kept informed at each step. Onsite representative friendly and unobtrusive.”

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Posted 10 years ago

Thank you very much for your positive comments, we take great pride at UK Safety Management to ensure that all of our customers receive the best possible service from start to finish. Your feedback is very much appreciated. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Have no complaints, the engineer arrived on time and had a pleasant professional attitude.”

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Posted 10 years ago

It is very important to UK Safety Management that all of our engineers conduct themselves in a professional manner at all times. Your feedback has been noted and has been passed back to our engineer. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Polite efficient service”

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Posted 10 years ago

Thank you very much for your comments. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“overall the company did a good service . I was surprised to get a cold call from the office as I did not request to be called . as I was offered a discounted rate and my pat testing was due I agreed to have it done , The engineer who took on the job was polite and professional and the service was carried out in good time ,”

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Posted 10 years ago

We are happy that you were more than satisfied with the service you received and will pass on your kind words on to the engineer. Our 12,000 sq ft call centre offers our services to over 60,000 customers on a daily basis. I am pleased that you were one of them. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Good service recieved”

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Posted 10 years ago

Many thanks for your feedback regarding our service it is greatly appreciated. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Good service. Arrived at time stated.”

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Posted 10 years ago

Your feedback is very valuable to us. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“The Engineer was very polite and helpful. He was quick and efficient”

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Posted 10 years ago

It is very important to UK Safety Management that all of our engineers conduct themselves in a professional manner at all times. Your feedback has been noted and has been passed back to our engineer. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“The person who came to do the testing was excellent. However, we were chased very quickly for an unpaid invoice when actually no one had sent us one. When I said this, the lady said she would send it again but didn't. I had to ring back to say we still had not received it. A man then sorted it for us and we received it at once and paid it.”

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Posted 10 years ago

Thank you for your feedback regarding our engineer this will be passed on to him. It is very important to us that you receive your certification promptly, we are sorry that you felt you were being chased too quickly for payment. As we have now move to a paperless organisation all invoices are emailed to our clients where possible. On occasion they appear in your spam folder. Apologies if this wasn't the case. regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“the job was done effectively”

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Posted 10 years ago

We are very pleased that you are satisfied with the service you received. Many Thanks Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“The engineer was polite and carried his checks in a professional manner.”

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Posted 10 years ago

It is very important to UK Safety Management that all of our engineers conduct themselves in a professional manner at all times. Your feedback has been noted and has been passed back to our engineer. Many Thanks Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Positive points: Good service & pleasant engineer visited. Little disruption to operation and very thorough in discovering devices. Swift & hassle free. Negative points: Hit with a bigger than expected bill....much bigger, but this was addressed and adjusted to our satisfaction,so not really negative. However, felt harassed for payment, several emails, letter phone call etc. Little too much pressure for my liking, Totally changed my perception of the service and felt uncomfortable about the way it was dealt with, being in business I accept that it is good to get swift payment and is crucial for business, but still felt like I was harassed. Will consider this before procuring the service again”

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Posted 10 years ago

Thank you very much for your positive comments regarding the service received and the engineer who carried out your Portable Appliance testing. I am glad that your invoice query was addressed and dealt with efficiently. I am very sorry that you felt any pressure in regards to the payment, our main priority is to ensure customers receive their certificates as promptly as possible once the work has been completed. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

UK Safety Management Reviews