UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.58

4.6 Rating 2,859 Reviews

88 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,859 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s difficult to make a claim. The software is really clunky. Also, it’s not good value anymore as NHS dentists are now only seeing patients every 12 months. I’m considering cancelling this policy.”

Helpful Report

Posted 1 year ago

“Customer service is shocking slow at responding to emails, not one claim or request happens first time, it really feels that they stalling to paying at every occasion.”

Helpful Report

Posted 1 year ago

“My employer failed to register me on the correct level of cover. Been on lower level of cover for 2.5 years with no way of knowing what level of cover had been registered - no notification from employer or UK Healthcare. UK Healthcare made aware incorrect level of cover at same time claim was made. Paid out on claim for eye test and glasses at incorrect level despite being registered on correct level all within 30 days of original claim made. Disappointing. No way to check on your ‘account’ what level of cover registered, claim limits, what claims have been paid out and what balance on claim limit is. Clunky process and system for making claims.”

Helpful Report

Posted 1 year ago

“I asked 2 questions and only 1 was answered.”

Helpful Report

Posted 1 year ago

“Joining the scheme hasn't been smooth!Despite several attempts my on line Application Form would not submit.I then submitted an email copy.I waited in vain for an acknowledgement, which I didn't receive until I contacted UK Healthcare. I was told a welcome pack had been posted - this has yet to be delivered! I see my cover started 14 days ago. I hope that should I need to claim in future the process will be more efficient than that received so far!”

Helpful Report

Posted 1 year ago

“When I submitted a claim I received a reply from Craig Mathews indicating that I would not be eligible because i was not covered for private dental work under the English Banding 1,2 and 3 even though it was clear on my claim form that I was Scottish and had the treatment in Scotland AND by the NHS, I even invited him to contact my dentist. He failed to respond to my email so had to phone him and was quite curtly told' your refund is in your bank', no apology at all for his error. He said that he had sent me an email explaining this but I have never recieved it.”

Helpful Report

Posted 1 year ago

“Not experiencing help regarding my claim. Have now emailed twice (last time this morning - Saturday 25/11) because I no response first time. I still don't really know which part of my claim is not acceptable. I answered the questions, added two receipts etc.”

Helpful Report

Posted 1 year ago

“Declined claim due to date error on their system, for two consecutive claims. No apology and had to chase them for updates as response time very slow. Eventually paid out but only after chasing them. Service has gone downhill, was not this bad before!”

Helpful Report

Posted 2 years ago

“I didnt get my bill paid”

Helpful Report

Posted 2 years ago

“Cant inderstand why the claim has been refused. My name and details of treatment are on the form along with the cost. What more do you need?”

Helpful Report

Posted 2 years ago

“So far not had good experience with some dental form application claims, finding it a bit confusing and not straightforward.”

Helpful Report

Posted 2 years ago

“The initial response received from a member of staff confirmed that they would process the request. However, the latter part of their email stated that they were unable to process the claim. It would appear that the use of template wording is not sufficiently reviewed prior to sending out responses, as I can only assume that I received part of someone else's email reply at the end of my email. Not very professional. There also seems to be some disconnect between the human and automated side of this organisation. I submitted my shop receipt and till receipt yesterday and, today, was advised that they were unable to pay out because they had not received both parts of the receipt. I have not used this service before and, so far, am not overly impressed by the level of service; it appears that your systems do not synchronise well with the humans in your organisation. I would have awarded three stars but, for what should be such a simple process, I have experienced unnecessary complications.”

Helpful Report

Posted 2 years ago

“Quick, prompt service”

Helpful Report

Posted 2 years ago

“Claims came through easily when I eventually figured out how to submit them, but it is really hard to find out any information from the documents they send you. How to claim is hidden in one of the documents, and not linked to on the website. You do not get sent the breakdown of what amounts are covered by your level of cover, you have to go back to the Apply Now page to find out what you are paying for. You don't get confirmation emails when claims are submitted or paid, and I can't find a record anywhere of what claims I have made. There doesn't seem to be any kind of user portal where all your information is kept for easy access. I can't even find my policy number because it wasn't included on my confirmation letter. Everything is set up to make it as difficult as possible to work out if you are getting value for money. After my next claim I will be leaving and choosing another service.”

Helpful Report

Posted 3 years ago

“Their online form is not up to much, and as I am a long standing member (5digit membership) the online form would not accept my submission (needs a 6 digit number). Receipts appear attached when sending them yet I receive e mails suggesting no receipt is attached. One receipt was rejected as not having enough info (ie my name on it and date of receipt) which was patently wrong. In all, it takes too long and too much inefficiency to process claims.”

Helpful Report

Posted 3 years ago

“We have been paying this insurance for over 6 months and when we put our first claim in for £23 we were told we had to provide proof of our last checkup before the insurance started which we did then proof we actually attended and that we completed any treatment advised. I've been back to the dentist twice this week whilst trying to work. I'm not sure it's worth it to be honest.”

Helpful Report

Posted 3 years ago

“What you actually needed from me was at the bottom of the email, with a lot of other information at the top which you already had. Please put what you actually need at the top of the email, this is easier for someone with PTSD to know exactly what they need to do. thanks”

Helpful Report

Posted 3 years ago

“Refused a claim for hospital day patient despite me send a copy of the hospital discharge sheet. I cannot be bothered to waste time over a £10 claim. Our previous provider had a much better website and paid claims quickly and without a fuss.”

Helpful Report

Posted 4 years ago

“Online claim on website seriously needs sorting. There is no acknowledgement that the claim has been submitted. I had to assume it had gone through and waited a few weeks to see if payment came through. It hadn’t. The same also happened over a year ago and clearly still needs fixing. So, I had to follow up with a phone call and spoke to Nicola who submitted the claim efficiently and quickly for me through email. Thank you Nicola. I would much rather do this directly with staff than to waste my time on online claims where the company claims that “Claiming is easy”.”

Helpful Report

Posted 4 years ago

“Used UK Healthcare for about 3 years now. Generally speedy with claims and staff normally very helpful. The negative is there complicated claims system which is designed to limit the amount of claims you have and you have no way of knowing as and when you claim, as there is no way on their website to see your claims history.”

Helpful Report

Posted 5 years ago

UK Healthcare is rated 4.6 based on 2,859 reviews