Online claim on website seriously needs sorting. There is no acknowledgement that the claim has been submitted. I had to assume it had gone through and waited a few weeks to see if payment came through. It hadn’t. The same also happened over a year ago and clearly still needs fixing. So, I had to follow up with a phone call and spoke to Nicola who submitted the claim efficiently and quickly for me through email. Thank you Nicola. I would much rather do this directly with staff than to waste my time on online claims where the company claims that “Claiming is easy”.