UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.55

4.6 Rating 3,209 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 3,209 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dealt with Carl was very helpful in xplainning what is needed and why.”

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Posted 5 years ago

“Mark Shaw has been brilliant investigating claims I had made and then promptly resolving and paying them. Thank you Mark!”

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Posted 5 years ago

“Customer service from Mark was efficient and satisfactory . I was kept up to date via email . Good service”

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Posted 5 years ago

“Received excellent service from Mark Shaw who answered my query promptly and processed my order efficiently. Thanks so much Mark 😀”

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Posted 5 years ago

“excellent service , all issues sorted by Mark shaw”

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Posted 5 years ago

“Always a hassle free claim. Customer service is good, always had polite and cheerful staff. Special mention to Mark Shaw for going the extra mile while I was awaiting receipts. He dealt with my issue quickly and efficiently.”

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Posted 5 years ago

“Totally long winded Cancellation procedure. Rang today to cancel the policy for which I have not claimed for a while ( Simple treatment I have never seems to be covered, hygienists visits etc ) instead of accepting that, they kept citing their ‘ cancellation process’ which means a phone call from them within 48 hours - presumably from someone who will call to try to get me to retain the policy or transfer to another. Why can’t they just cancel the policy with one phone call from me, the person who Is paying the policy. They can see thus hasnt been claimed on for an age. I’m trying to get rid of unnecessary direct debits and this procedure does not help.”

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Posted 5 years ago

“IT needs improvement but staff on the whole quite helpful. Their company cash plan is probably the most varied on the market currently but occasionally let down via communication. Good product offering just few little glitches improvements could make them great.”

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Posted 5 years ago

“Used UK Healthcare for about 3 years now. Generally speedy with claims and staff normally very helpful. The negative is there complicated claims system which is designed to limit the amount of claims you have and you have no way of knowing as and when you claim, as there is no way on their website to see your claims history.”

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Posted 5 years ago

“If you are thinking of taking out a policy with this company then think twice as I have found them to be totally incompetent staff poorly trained and constant make mistakes time and time again .”

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Posted 6 years ago

“Submitted two claims for dental treatment, no acknowledgment or tracking system on website to check status of claim (i.e received/pending/paid - it's not that difficult....). Chased via email, included receipts again, reply eventually came back to claim not received but would pursue using receipts provided. Three weeks on and still nothing.”

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Posted 6 years ago

“The customer service is exceptional. Very friendly telephone manner and was able to locate my policy number and provide me with information very quickly.”

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Posted 6 years ago

“Always have my claims for chiropractic, optical and dentistry extremely quickly and without fuss. Thank you.”

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Posted 6 years ago

“Sent two claims together. Only got payment for one by cheque! Although I had submitted my bank details. I'm not sure how they could have only received one claim when both were sent together. Had to resubmit with my bank details again - now I have to follow up to make sure they have everything this time. Very Inconvienient trying to get to the bank during my lunch hour as the closest is in the city centre and impossible to get to and back within that time, plus whatever time it takes for the cheque to clear.”

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Posted 6 years ago

“Lodged a claim 3 weeks ago. Nothing has happened. No contact from UK Healthcare. I get the very clear impression that once they have your employers money, that is the last you will ever hear from them.”

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Posted 6 years ago

“submitted a claim 8 days ago still havnt heard nothing think it was for hundreds of pounds not very good our you uk health care quick taking the money from us”

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Posted 7 years ago

“I have been with health care for almost 2 years now and I have found them to be very efficient. I have had no problems making a claim or receiving money for glasses ,dentist etc.”

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Posted 7 years ago

“I recommended UK Healthcare to my new employer as I was a member in my old employment. The policy rate is really reasonable and I felt that you are providing a good benefit to employees with minimal cost to the employer. The process is really easy to claim and you get your money back really quickly. All in all it is a fab company and well worth joining”

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Posted 7 years ago

“We have used UK Healthcare before I even started working where I am. The customer service is great and they offer a wide range of benefits to suit everyone from all sorts of discounts, to a range of healthcare benefits etc.”

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Posted 7 years ago

“Had numerous claims over the years for glasses etc and more recently a couple of hospital stays, my claims have all been dealt with quickly and money has been in my account within days”

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Posted 7 years ago

UK Healthcare is rated 4.6 based on 3,209 reviews