UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.56

4.6 Rating 2,917 Reviews

88 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,917 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was told no receipt included with my claim so I emailed the receipt over and still keep getting the same message that you cannot proceed with my claim as no receipt. No one has replied as to whether the receipt I sent today is OK or if they even received it. Not too happy with this”

Helpful Report

Posted 2 years ago

“Very helpful Staff but sometimes your claim is rejected It seems like you pay a lot of money for very little return”

Helpful Report

Posted 2 years ago

“I would not recommend this company to anybody in the future. They are shoddy and very unprofessional. This will be the third time I will go back to my dentist to ask them to rewrite my dental receipts. They still don’t want to pay me. Rubbish.”

Helpful Report

Posted 2 years ago

“Company send stock emails to new claimants to reject claims without contact. All the information is sent with when submitting. If I took the policy out 2 days before the claim, yes be wary but I'm hardly going to pay for 6 months into a dental plan and then claim for a check up fraudulently.”

Helpful Report

Posted 2 years ago

“The service looks for us very comprehensive and good value for money, lets hope it lives upto expectations. The 3 star rating is due to the fact despite phoning at least 6 times I was not able to get through and also the website application is pretty diabolical. It did not work with our joint application so I had to do two separate applications which is a very poor show. As I said I'm hoping for better??”

Helpful Report

Posted 2 years ago

“Absolutely excellent customer service with prompt action and problem rectified . Thank you . I would highly recommend this organisation!”

Helpful Report

Posted 2 years ago

“This is my first experience. So far, very prompt in replying and supplying me with help as to what other information i need for them to proceed. Hopefully my next review will be 5 stars. Thankyou so far though, professional in all corresponding replies”

Helpful Report

Posted 2 years ago

“Easy to use but not easy to upload documents, but the rep I dealt with afterwards was excellent and efficient”

Helpful Report

Posted 2 years ago

“try every way to get out of not paying”

Helpful Report

Posted 2 years ago

“I finally got my claim, but I was made to feel like a fraud. Because my claim didn’t fit into an NHS band they were very reluctant to pay out and made it very complicated when I had already sent my receipts to them twice. My advice be persistent or what’s the point of having a dental plan .”

Helpful Report

Posted 2 years ago

“I was rather disappointed as I joined on 11th Jan, and following this I had a general examination. I did not realise the cover started the following day. This meant I was unable to claim for a filling carried out on 18th Jan. I question if I will benefit from this cover”

Helpful Report

Posted 2 years ago

“The customer service Healthcare is good. There have been however some problems in the past. Twice the payment was not processed and it was only down to the good graces of the staff that they searched and found the extant claims and supported and processed them. Suggestions too about the sub-standard online claims portal. The portal does say, on submission, that a email will be sent. I have never recieved an email confirmation from UKhealthcare, and I of course check my spam box. Also the address field only allowing 30 characters is, for some addresses, far to small. I had to cut out all spaces and use a shorthand to get my address in. I'm not sure if not being able to leave a full address would affect a claim, but it should be looked into. Craig has been very helpful in the last few days, and I expect my remittance soon.”

Helpful Report

Posted 3 years ago

“I submitted claim twice as the first one was not received and then email given after chase up call kept saying not delivered so apart from delay eventually all details received and claim processed finally”

Helpful Report

Posted 3 years ago

“Good at paying for claims but as feedback : As most people have mobile phones it would be better and more efficient internally if their website accepted pictures from apple iPhones for claim receipts. Also if it remembered bank details against the user rather than having to input each claim.”

Helpful Report

Posted 3 years ago

“I had a similar experience to previous customer in that on my first claim for a check up refund, I was then asked to provide evidence of previous two or three treatments before I had joined the scheme. Fortunately after forwarding the request by email to my dentist, they replied to me.. and I forwarded it to UK Health care. It crossed my mind if the info. My dentist then provided was insufficient I was going to cancel my policy. As it turned out, UK Health care were prompt in accepting the extra info. And I expect a refund soon .”

Helpful Report

Posted 3 years ago

“Very helpful when I phoned to ask anything. Claim was dealt quickly.”

Helpful Report

Posted 3 years ago

“Hello, i went to my optians on monday 25th April 2022. I had to visit the options on that date and had to have increase strength of glasses. The cost was £133.20. I got £16.10 back and was confused. So i called yesterday to explain that I had seen the eye specialist at the hospital and was given different facial gel, dry eye drops and soothing eyes. For 3 weeks I felt that my face was on fire, so had to stop the ointments etc since then my eye sight got worse. Hence seeing the options and showed him what i had been given and he said i had a really bad reaction to the ointments.. I forgot I went back to get sun coverage over my glasses as they was not done originally. Then i had to get in now due to what happened to me. And now i am disappointed that i could not get my full refund for my new glasses i pick up never week. I now know that because of these reason in your clause i wiped out with the shading lasy yeat and the new glasses i will be having and again October is when my new claim starts again for glasses. It's upset me a little bit a all that was not my fault and havibg something burning and my eye sight is hard work to type or read. I thought i may just slightly be helped out. As that was my benefits money. So my spending is limited to bills coming in too. If it wasn't for the condtion i am in i unfortunatley can not get that refunded. Very disappointed for saying i have been with you guys nearly 23 years. But hay ho. Life sucks and money is less. So got to be very careful to pay my bills aswell.”

Helpful Report

Posted 3 years ago

“Customer service was fairly poor. I submitted my first ever claim and, after 3 weeks of hearing nothing, chased it up to find that they were waiting for information from me that I wasn't aware of. They had contacted my dentist and left a message but he hadn't got back to them. I was able to provide the information and the claim was settled quickly after that. Would have been a lot quicker if they'd just asked me!”

Helpful Report

Posted 3 years ago

“The process to claim is not the best, lack of a login so you can see what you have used/left on your account. Have to fill in the online form from scratch each time you have a claim. So the claiming process is not as good as it could be.”

Helpful Report

Posted 4 years ago

“Just had a completely stressful time whilst making 2 optical claims for my husband and myself. Initially the fault was mine because my optician had changed their accounting system. This was rectified and my husband claim was made but mine not. I was told on at least 3 occasions that my payment had been made when I knew I hadn't received it. Finally, in desperation I sent copies of my bank statements for all of July proving that I had only received my husbands payment and asking for proof that it had been sent. Records must then have been checked which showed that it hadn't been paid so I was told a payment was being made. I am very annoyed that the claim wasn't checked when I made my first query. Not up to the usual standard at all!”

Helpful Report

Posted 4 years ago

UK Healthcare is rated 4.6 based on 2,917 reviews