UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.56

4.6 Rating 2,917 Reviews

88 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,917 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I submitted a claim via the portal online UK Healthcare web page for an Opticians claim and attached my receipts. Ideal, quick and convenient. I received an email back from UK Healthcare (I feel was automated) to state that they were unable to process my claim as there was not a fully completed receipt. No further explanation about what it was that was not 'fully completed.' As far as I was concerned, I had checked through the requirements stated clearly on the webpage and my receipts should have sufficed. As I had no explanation of what was missing from the receipts, I had to email to ask. I received a response (from a 'real' person this time) to say there was only one receipt provided which confirmed the date and cost but not who the treatment was for. He however said I could email him with the receipts directly. I emailed him to say it seems that one receipt out of the three had gotten through via the online system because there were definitely three I attached, but here now are my three attached. The customer service advisor was kind enough to respond to me with an email regarding information of how to attach multiple attachments online but bizarrely to then say I could not submit receipts for two different benefits 'Wellbeing' and 'Optical' and I had to submit an Optical claim again on the website. I had never submitted a claim for 'Wellbeing', so this was a mystery, only Optical, and now my receipts were no longer being accepted via email, as he had said previously they would be... So, I went back to the website to submit a second Optical claim, attaching my three receipts, as per the instructions he provided. An automated email response came back to say not accepted, again, no explanation of what evidence was missing. I found this very frustrating as I was now having to send another email to ask them for an explanation. A customer service advisor came back to confirm what was missing from the claim and was happy to accept them via email straight to her, which I did (also relieved to have this offered to me). Very quickly afterwards, I had a response to say it had been accepted. Overall, the response is quick if you submit an application which has accurate evidence for a claim. However, the email responses back seem very automated at first, not customer friendly, and not efficient. Surely the email response back to a customer should inform them immediately of reasons why the evidence is not accepted? The repeat emails backwards and forwards I therefore found very frustrating, especially when I had to wait a day or so for an email from an Advisor to explain the reasons why the receipts were not acceptable, and a few days for my resubmitted claims to be acknowledged again- an overall process dragged out longer than I think it should have been if I was provided more efficient responses to make a productive use of my time. I also think it lowers the customer service level. The Advisors were fine after the automated email responses which is why I wouldn't want to provide too low a rating.”

Helpful Report

Posted 4 years ago

“Mostly good, claims process could be more straightforward, it would be nice to be able to log in and see at a glance remaining entitlement to claim in a given year. Communication with customers service is always polite and pleasant, in my 3 years with UK healthcare they have always been nice people. Communication response time has been noticeabley slower to email in the past 6 months and this may be due to a staff shortage or similar, it would be good to know so that customers are aware of realistic waiting times. I am currently waiting 12 days for a response to an email and two weeks for a response to a sent claim (whether it's a yes or a no to that claim I don't know either way). Overall UK healthcare cashplans are good and value for money. If the online process was more modern and the response time was quicker I'd happily give 5 stars.”

Helpful Report

Posted 7 years ago

“Have been with UK Healthcare for a few years now. Am mostly pleased with the way they deal with my claims. However chiropodist visits are limited to £20 per visit, my chiropodist charges more, therefore am unable to claim back 100%. This and other t&c barriers mean I score it a 3!”

Helpful Report

Posted 8 years ago

“Recent price increase on monthly premium was quite an excessive percentage, will be dropping my cover down.”

Helpful Report

Posted 8 years ago

UK Healthcare is rated 4.6 based on 2,917 reviews