UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.56

4.6 Rating 2,917 Reviews

88 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,917 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

Write Your review

Tell us how UK Healthcare made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Twice I have provided all that I received from my opticians. Receipt and details of sight test. Twice I have been unfortunate with my claim.”

Helpful Report

Posted 1 year ago

“- you response time and quality of service has been good.”

Helpful Report

Posted 1 year ago

“The people I have dealt with have always been polite and helpful. I think it is a good scheme and value for money. I find it a bit complicated and dont quite undersand how it works . I dont claim online . Recently put a claim in and didnt get a full payment just one claim was allowed. I decided to follow it up via telephone and was advised that I had not included a full receipt for physiotherapy just the till receipt. However had not had any communication regarding the claim so could have missed out on £88 payment. As a retired member we need our refund and we need the system to be as uncomplicated as possible especially if our memories are not that great . Leaving this feedback as requested to ensure the service is responding .”

Helpful Report

Posted 1 year ago

“I've been trying to make my dental claim for the last few weeks, I sent my receipts by email but then was told they couldn't open them ,wrong format.I have sent by post due to not been able to change format. I feel for the people that aren't good with technology 😕.”

Helpful Report

Posted 1 year ago

“Some claims are not paid out as you require a referral letter from your doctor. This is extremely difficult to get from a doctor as they are only seeing patients who require urgent attention. The whole point of private care is to be seen quicker than the NHS, so the system of being referred by a doctor before going private is useless at times. As a result, some benefits are being lost year on year. This is just madness. I can barely see a doctor never mind ask him to do a referral letter for holistic therapies. I know I am not the only person that feels like this. UK Healthcare need to update their policies or loose clients to other Healthcare providers.”

Helpful Report

Posted 1 year ago

“After several emails, phone calls, submitting evidence I finally received confirmation of my successful claim after ONE MONTH.”

Helpful Report

Posted 1 year ago

“My initial experience with my first claim was difficult to say the least. However I did speak with Deborah Morley who was professional and sorted out my issues. I only wish I had spoken to her initially so I could have given a higher star rating. Thank you Deborah.”

Helpful Report

Posted 1 year ago

“Highly recommend this policy which i have had for more years than i care to remember. Customer service and in particular Carl are first class they are friendly , helpful and efficient.Great value for money with increasing dental bills.A no brainer .”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about UK Healthcare. We truly appreciate it! We are delighted to hear that you had a positive experience with our services. We strive to provide exceptional customer service. Please know that if you ever require further assistance or have any questions, we are here for you. Feel free to reach out to our dedicated team, and we will be more than happy to help in any way we can. Warm regards, Customer Service Team

Posted 1 year ago

“Quick fast service You need to register your child before any claim is made for them even if it is within the 6th month time frame for the claim as per the rules for the policy holder”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback on UK Healthcare! At UK Healthcare, our top priority is providing excellent care and support to our customers. We continuously strive to offer the highest level of service, ensuring our customers feel valued and well taken care of. Thank you once again for your wonderful feedback, and we look forward to serving you in the future! Warm regards, Customer Service Team,

Posted 1 year ago

“Very good customer service my query was resolved quickly and efficiently.”

Helpful Report

Posted 1 year ago

“It was so easy to put my claim in. Also the quick reply.”

Helpful Report

Posted 2 years ago

“Thankyou Andrew for proceesing the claim so quickly.Anytime ive phoned or e mailed they have always been helpful at dealing with what ive enquired for & very quick at sorting it out.Very professional & considerate.”

Helpful Report

Posted 2 years ago

“I have always found the service I have received very satisfactory. However I am currently receiving dental treatment over three appointments at a total cost of £306.80, given the amount I paid £100 after the first visit and submitted my claim for this amount which has been refused untill all the treatment is complete. I feel that as I have paid the £100 I should be reimbursed.”

Helpful Report

Posted 2 years ago

“Quick and polite reply from Craig re my query but no reason or apology given for mistake. I am never contacted by email re: payment or reason for changes to my claim amounts although my email address is known to the company.”

Helpful Report

Posted 2 years ago

“fine the insurance try to avoid paying at every claim , it becomes hard work and not worth the hassle.”

Helpful Report

Posted 2 years ago

“Whist the payment of any claims usually happens quite quickly I think that the claim form is clumsy and I think there should be an immediate email confirmation that the claim has been received with another email when payment has been made, rather than having to check my bank account to see whether payment has been made. I also spent over an hour ones unsuccessfully trying to submit a claim, eventually ringing the help line who then told me that it was temporarily unable to receive on line claims due to a technical hitch - very frustrating! Phone and email response from the helpline has been good when contacted.”

Helpful Report

Posted 2 years ago

“Crazy that you can’t get a statement of your account with balance outstanding”

Helpful Report

Posted 2 years ago

“Would NOT let me upload my receipt to the online form!”

Helpful Report

Posted 2 years ago

“Could do with monthly statements. Even better if we could log in and print out ourselves.”

Helpful Report

Posted 2 years ago

“Quite an expensive service and is quite restrictive on what you can claim for (compared to other schemes I’ve had). You need a GP referral for reflexology, aromatherapy or massage. For chiropractic work, chiropodist, physiotherapist and osteopath work you only get £20 per visit!! That means you’re paying for a scheme, getting taxed on that scheme, and then paying extra. Baffling really!”

Helpful Report

Posted 2 years ago

UK Healthcare is rated 4.6 based on 2,917 reviews