U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.44

3.4 Rating 2,030 Reviews

62 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.4

Based on 2,030 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff is very incompetent because I called many times, I send the documents to prove identity to explain I sent them by email and still received that they are canceling our insurance, had to call every day.”

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Posted 6 months ago

“This is the worst company you can ever get an insurance with. They will keep asking you for more money is after you have paid the agreed premium.”

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Posted 6 months ago

“Staff are very rude. Cancelled my insurance and I had to pay cancellation fee and I hadn’t had the insurance for a day. Payed 360 up front, was told on the phone 3-4 days for refund, email said 15 days and after I sent an email to the company myself was told it can take up to 30 days. Absolute joke of a company and extortionate prices”

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Posted 6 months ago

“Rosalinda mensah quickly sorted out my issue. Thanks and very grateful”

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Posted 6 months ago

“She was very professional and polite”

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Posted 6 months ago

“Quick fast resolved my issues all under 10 minutes”

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Posted 6 months ago

“Very helpful, would recommend got all the answers I needed.”

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Posted 6 months ago

“Very polite and helpful lady.”

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Posted 6 months ago

“Charlotte was great”

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Posted 6 months ago

“Ya- Haddy was very helpful in advising me sending the requested documents. Within an instance I managed to do it quickly without time wasting and she acknowledged receipt, giving me satisfaction of completion.”

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Posted 6 months ago

“Anna was very helpful. Thank you darling.”

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Posted 6 months ago

“Supper service. Thanks”

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Posted 6 months ago

“Charlotte Howell was very helpful in the assistance I needed today.”

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Posted 6 months ago

“This lot are crooks. I will be alerting the Financial Ombudsmen to their activities, writing to my MP and posting on social media sites. These are brokers who underwrite insurance policies with Close Brothers who are under investigation for defrauding people with loans on cars going back over a decade. They position themselves as cheap but then take cash BEFORE telling you that premiums will be higher and you owe a cancellation fee if you back out. The APR is EXTORTIONATE and the service is dreadful. The 5 star posts I assume are fake but I cannot be sure of that. They CLEARLY target Trustpilot and I will point out to the Ombudsmen that the reviews on TP are MUCH higher than Google and by a long way. 1.5/5 versus 3.5. This stinks of fake profile posting and will suggest they investigate accordingly. You will see masses of 1 star reviews. The insurance aggregators need to be held accountable to positioning these as no.1 choice. Do not go near them!! Also if you do fall fowl of this ask for a Freedom of Information request which they must legally honour. Careful inspection of all internal comms will no doubt show some misalignment between data collection and privacy law and their practice. They are total cowboys.”

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Posted 6 months ago

“The lady who helped me was fantastic could not have been more helpful”

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Posted 6 months ago

“Very good service”

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Posted 6 months ago

“Excellent service. The young lady Madison was very polite, friendly and helpful. Would recommend this company.”

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Posted 6 months ago

“Came in with a cheap price on quotezone. no idea they were a broker. After paying a 350 deposit called 2 days later to say the premium would be going up then called a week later to say my details were entered incorrectly and I would need to pay 1000 or my policy would be cancelled. Received 75pounds refund from 350 deposit but still not received the refund 3 weeks later... AVOID SCAMMERS”

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Posted 6 months ago

“I have called many times today and a week before ,the staff was helpful but Tarlochan Jamgotre has given great customer service today, I was confused about best option for my insurance, he has guided me well and explained if i was confused or not happy at any point , He has offered me different ways and the service was quite trustworthy, Firstly, i was not willing to make online transactions but i liked the way he guided me and i made my transaction online than going on website , Tarlochan Jamgotre thank you once again for today. Very appreciated Kind regards Abrar”

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Posted 6 months ago

“Awful company i tried to cancel last 3 months as i was emegrating and they wanted more money than the balance of the full year they pray on the vulnerable no wonder young kids drive woth no ins its cheaper to get fined”

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Posted 7 months ago

U Drive Cover is rated 3.4 based on 2,030 reviews