U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,144 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,144 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service and very helpful”

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Posted 2 years ago

“The lady who I dealt with was extremely helpful and polite. Excellent customer service”

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Posted 2 years ago

“If your wanting 6 points on your licence for no insurance then this is the company to make that happen. I took out a policy at the end of October I paid down payment of nearly £100 and to continue with monthly instalments. Since this time I have not heard anything from u drive cover concerning my policy by email phone or post. I thought it abit strange I never received anything through the post but thought all must be ok. I then get pulled over by police stating I had no insurance. I got hold of u drive cover just today what with the bank holidays etc and I'm told the policy was cancelled because they could not reach me by email to confirm something about the policy. I said I had received nothing by email and what was wrong with letting me know by post if they could see that I was not answering to the alleged email ? They tell me they don't contact by post just email. The best part of it all is I have to pay which is already up around £250 + £50 a day after to get my car back, then the lovely little 6 POINTS to go on top of that, what a result I have had eh" So stay clear of these people they are bad news. S.J”

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Posted 2 years ago

“This is my third year with u drive, when I was struggling to get insured udrive were the only company to find me cover at a reasonable price, very polite staff who are happy to help whatever your situation is.”

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Posted 3 years ago

“Horrible customer service. Guy I spoke to gave for cancellation was really angry as I said I don’t want to share my details which I never have shared with any insurer for last 15 years!!! THEY ARE NOT NEEDED. He then said you can call us back on 03332001061 This is one of those premium rate adult line numbers. Well done UDrive for having such people in your cancellations team.”

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Posted 3 years ago

“Great customer service by Sean Mcdonnell”

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Posted 3 years ago

“Be careful, and don’t believe what you read on here, mainly the 5 star reviews I believe there business model is to reel you in with a cheap quotes, which will, almost certainly change for the worst when there verification checks come back, as stated in the negative reviews, charge cancellation fees for no service or insurance and continue to harass you for more money I lost £91 and they are chasing me for a further £207, for what? I do not know as I have stopped all contact with them. I took the hit of the deposit, and moved on We’ll see how that goes. AVOID!!”

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Posted 3 years ago

“Abysmal service, lack of professionalism and competency. I was told on 3 separate occasions I’d be called back only to then not hear from them for 3-4 days. Validation checks took up to 5 days. One staff member in particular was condescending and disrespectful, when I complained about her to her seniors I received a lengthy email from the complaints team of which addressed absolutely nothing I had complained about and painted me out to be angry about the cancellation fee as I had asked for a refund as I’d be taking my money elsewhere. Definitely would not recommend this organisation unless you are fond of being spoken to disrespectfully, poor communication and incompetence.”

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Posted 3 years ago

“thank you for your help sasha”

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Posted 3 years ago

“Thank you to Jamie today for his great friendly customer service. I had a car change today on my policy and it was sorted very quickly. Great company thanks Jamie.”

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Posted 3 years ago

“Vincent was very helpful and very polite i just like to say thanks. And merry christmas.”

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Posted 3 years ago

“The customer service advisor was very patient with me as I had to find some information he needed which I didn’t have to hand. He also made m comfortable on the phone. Thank you 10/10”

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Posted 3 years ago

“Absaloute joke take ur money on line then ring and tell u it’s gonna b more then I was a day late sending documents in and now there charging me £200 Absaloute joke wud I never ever went any we’re near this company”

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Posted 3 years ago

“Absolute fantastic service great help through struggling times at Christmas great understanding thank you so much for your help 👍🏻”

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Posted 3 years ago

“The gentleman that helped me was extremely polite and resourceful in helping me resolve my insurance issue.”

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Posted 3 years ago

“Friendly and helpful. Thanks!”

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Posted 3 years ago

“Very polite young man”

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Posted 3 years ago

“................”

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Posted 3 years ago

“Jamie and Charlotte at Udrive are honestly 2 of the best customer service agents I've ever spoken to they were personable, informed and honestly just a pleasure to deal with and made an incredibly frustrating situation a breeze”

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Posted 3 years ago

“One of the workers at udrive cover provided outstanding customer service. Very polite and helpful with excellent communication skillls within 20 seconds got me sorted what I needed. This guy name is Jamie Griffiths. He definitely deserves to be promoted as he’s so professional. 5 stars definitely deserved and well earned. Keep up good work very satisfied.”

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Posted 3 years ago

U Drive Cover is rated 3.5 based on 2,144 reviews