U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,144 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,144 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to cancel my policy, it was quite easy and the person from UDrive is/was pleasent.”

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Posted 2 years ago

“Highly recommended, Charlotte was so helpful and patient helping get sorted. She’s a credit to the company. Many thanks”

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Posted 2 years ago

“After some minor tech issues we got there in the end and Charlotte was so helpful and patient helping me to provide my documents. She’s a credit to the company and highly recommended. 5 years I’ve been with them and wouldn’t go anywhere else”

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Posted 2 years ago

“I was pleased by the service I received from Jamie Griffith who helped me change to my private plate as smoothly as he was able.”

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Posted 2 years ago

“This insurance company is the most bad wich i seen in my lifie”

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Posted 2 years ago

“Very happy with all the service I received, not sure why they have bad reviews because they’ve been nothing but kind, understanding and helpful to me.”

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Posted 2 years ago

“I have given them 1 star but only as I couldn't give them 0 star, took our money for a policy, we didn't take on, £110, now won't give us it back robbing bs, please stay clear, no documents issued nothing and Have treated it as a cancellation, offered us just over £30 back, cause they said we mis - represented, this was after we refused the updated quote, a mistake was made (but saying common law wife instead of married, its a joke STAY AWAY”

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Posted 2 years ago

“Jamie Griffiths”

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Posted 2 years ago

“I recently cancelled my car insurance with this company and was shocked to receive an outstanding balance of £289.65. They did offer a settlement fee of £180.00, but I still felt it was unreasonable. The payment plan options of 3 or 6 months also seemed high for the amount owed as they add interest to it Aswell. Overall, I was not happy with the service and fees charged by this company. I have raised the case with financial ombudsman services as company provided their last response. I would NOT recommend this company as there are companies with better service out there.”

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Posted 2 years ago

“Run run please for this people, my contract ended still forcing my to pay £75 to change address and I said still in my old address. I most change it coz I mentioned and she gave me 7days .”

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Posted 2 years ago

“Mo went above and beyond to find me the best price for my car insurance. Very efficient, knowledgeable and completely faultless. Thank you”

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Posted 2 years ago

“Just stay away. And do listen to all the other Google and Trust pilot reviews”

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Posted 2 years ago

“They are very kind and they are help people to be safe thank you very much for you making this opportunity for everybody”

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Posted 2 years ago

“Excellent costumer services,,, 🙏”

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Posted 2 years ago

“I cancelled my policy with 7 months still remaining as my son passed his test and took on a new policy. After paying £600 as payment they only gave me £39.40 back very poor .”

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Posted 2 years ago

“Nice service thx to Jamie”

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Posted 2 years ago

“Insurance price quoted on comparethe market was incorrect. After paying my initial payment, I was advised that the insurance cover would actually be an additional £1000 per year. This policy was subsequently cancelled. However, I had a positive experience with Jamie at U Drive cover who helped me cancel the policy, and explain how he could help me with the costs.”

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Posted 2 years ago

“Great customer service and very helpful. Thanks”

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Posted 2 years ago

“Starting off with a premium to capture you promising the world but then within the first phone call after paying there is suddenly another £200 required because the insurance brokers have asked . Next there’s further documents and oh some more money is now required . I eventually asked to remove a driver which they wanted just short of £400 for or i could cancel the policy and lost 30% but actually i would only receive less than half of wha to paid for it less than a month ago . I believe they are absolute scammers sounds like they make up charges to suit the situation . Communication is poor its either harassment or non existent and unclear . I doubt they are ashamed of themselves for how they manipulate the customer . I was left with either losing £600 cancellations or paying another £381 to continue my policy that’s after paying £1200 for a provisional driver with one other named driver with many no points etc . I have asked for their complaints policy and procedure and received a link to nothing so about sums it up really . I would think the Financial Ombudsman will have already heard of these cowboy sellers .”

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Posted 2 years ago

“After having been messed about by two other insurance company's and automated calls and waiting in queues for hours on end..it was great to speak to a real human being who turned out to be very curtious polite and understanding. All my worries were eased and all my confusions laid to rest. Such a difficult situation was very well handled by your representative and I was left very happy and delighted. I have already spoken to all my family members of my experience and would not for a second hesitate to recommend your company and the wonderful person who helped me. Thankyou U Drive.”

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Posted 2 years ago

U Drive Cover is rated 3.5 based on 2,144 reviews