U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,129 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,129 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

Write Your review

Tell us how U Drive Cover made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking. The amount of info requested after you take out the policy is really high. Also they want additional info in the small print then call 3 days before the policy is due to start to say you have to pay additional £500 premium because they have now searched back 5 years and found something - not 3 years like on the quotation site - and this extra time is all in the very small print on their website so all your fault. Or you can cancel for £75. Absolute criminals. They should not be allowed to operate. Worth paying £75 to escape from these misery inducing charlatans.”

Helpful Report

Posted 2 years ago

“Helped me sort out needed paperwork”

Helpful Report

Posted 2 years ago

“Sean the agent I spoke to was very clear with all I needed to do . He answered all the questions I had . Help me in the areas i needed . Nice guy”

Helpful Report

Posted 2 years ago

“If i could score no stars i would. Customer service has been absolutely appalling from the first instance. I paid in full and then told i had to pass some validation checks never heard of these before. And due to moving home 3weeks prior the quote went up by double they neglected to inform me of this untill the day my policy was due to start which meant i was not covered on my commute to work luckily i did not have any accidents. After reducing the quote still left me with more to pay and then told my policy wouldnt start untill midnight (i was at work 15miles from home). They then agreed to cover me to drive home between 5pm -7pm but i wasnt covered if i had an accident what is the cover then? Allowing me to drive my own vehicle at my risk???? I own it i can do that without permission from them. Finally got told i was cover between 5pm-7pm even if i had an accident still very confused how this works. Was told id recieve a cover note nothing appears so call them again 45mins later told there was issues with emails and i was insured and there call centre was open should i have problems on route home ( not filled with confidence) customer service absolutely shocking. Requested a copy of complaints procedure which i still havent recieved. Dont purchase avoid at all costs im regretting my decision.”

Helpful Report

Posted 2 years ago

“Nice guy and respectful”

Helpful Report

Posted 2 years ago

“The service was very good,they explained well and clearly.”

Helpful Report

Posted 2 years ago

“Will never use again and will also be telling everyone I know to never to bother with Udrive. Hidden costs all over the place.”

Helpful Report

Posted 2 years ago

“great service”

Helpful Report

Posted 2 years ago

“Good service!”

Helpful Report

Posted 2 years ago

“The customer service representative - Paul, was really very helpful and professional. He was very articulate and passed on information clearly. And my queries were solved. Keep up the great work.”

Helpful Report

Posted 2 years ago

“Alessandra was the person who made me very Happy and she was very Helpful, Thank you Guys for all your Helps, kind Regards”

Helpful Report

Posted 2 years ago

“Been 2 weeks with UDrive and no problems. Caring and supportive customer service.”

Helpful Report

Posted 2 years ago

“Paid my car insurance of £702.00 . Thought my sp30 had expired only to find out it hadn't by a couple of days. So I got an email explaining this. I'm getting charged another £378.00 for the sp30. Tried to cancel the policy has i found another quote online cheaper. I have been insured with them for 36 days and to cancel it I would have to pay them an additional £31 admin fee so it would of cost me £733 for 36 days of cover. No choice had to pay the £378 charge for the sp30. Couldn't cancel the policy or I'd have lost all the £702 aswell. THAT IS DISGRACEFUL”

Helpful Report

Posted 2 years ago

“Absolutely shocking still waiting to hear from them been waiting on the phone for ages and they have already taken my money. Absolutely disgusting. Just because I have epilepsy I am being ignored.”

Helpful Report

Posted 2 years ago

“Good Customer service team.”

Helpful Report

Posted 2 years ago

“Great customer service . Thank you so much for all your help . 10/10 .....”

Helpful Report

Posted 2 years ago

“Thanks my guy”

Helpful Report

Posted 2 years ago

“Scam, the service is rubbish, they want more personal data than any other company I have used in 27 years. Charges are out if this world ridiculous. Service is the worst, all they will do it quote T&C's and in no way help. AVOID AT ALL COSTS.”

Helpful Report

Posted 2 years ago

“Im very disappointed!”

Helpful Report

Posted 2 years ago

“Great company to deal with, made that way by outstanding customer advisors. Really appreciate the efforts, over and above what could ibe reasonably expected for my own troublesome policy. Huge thanks, a credit to your com0any.”

Helpful Report

Posted 2 years ago

U Drive Cover is rated 3.5 based on 2,129 reviews