U Drive Cover Reviews

3.50 Rating 918 Reviews
64 %
of reviewers recommend U Drive Cover
Merchant Metrics
Shipping & Delivery
On-time Delivery
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.12 out of 5
Returns & Refunds
Refunds Process
Difficult
Read U Drive Cover Reviews

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,

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Anonymous
Anonymous  // 01/01/2019
Absolutely rubbish service they took my money told me im insured and will call me back to confirm details so i realized after i wasn't even insure at all I've been driving to work and back past 3 days without insurance! So they then lie and blame me and staff who work there are also cocky so canceled my insurance and they have the cheek to charge me £80 fee when my car wasn’t insured in the first place! Putting a complaint against this company AVOID!
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Posted 7 months ago
Worst company. if you fail to send in ncb in time they will cancel your insurance policy, Then demand 40% of the existing agreement of unused insurance. They are a company which lack buy and sell morals. as sick as the royal government. you get what you pay for. moneysupermarket.com do not do business with this company. i wonder why? beast on seats. great career stealing from people. sick
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Posted 7 months ago
avoid scammers worst insurance ever
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Posted 7 months ago
Rubbish absolutely
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Posted 7 months ago
They will only will refund me 500 after 4 months when I cancel the policy and i paid 2200 how come I don’t know punch of thieves
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Posted 7 months ago
Absolutely fantastic customer service. Genuinely very professional and understanding. Willing to help and not get frustrated with any and every question that I had. Will be recommending this company to all my family and friends.
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Posted 7 months ago
They are very rude people and not helpful specially one of the girls she was shouting on me yesterday
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Posted 7 months ago
I wish I had read the reviews before proceeding with this company. Absolutely horrendous experience,Worse company ever seen I bought policy and after few month I'had an accident which is not my fault some hit me from rear when I reported they said we cant any thing and after few days they call me said I cancelled your policy and you have to pat remaining amount, when I ask reason of cancellation they said stupid think that you did not tell you have bike and you doing your job at bike even I told them before buying, I chaplain to Financial Ombudsman Service and I request to please complain against u drive to Financial Ombudsman Service.
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Posted 8 months ago
I took out a policy and cancelled it before the start date, was told I would be charged £75 for admin fee and within 30days receive the payment of the remaining fee has now been over 30 days and nothing suprise suprise how do scammers like these companies get on to comparison sites like money supermarket so easily??
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Posted 8 months ago
Great customer service Sasha 👍👍👍 Thank you 🙏
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Posted 8 months ago
SCAM SCAM SCAM !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THEY TAKE DEPOSIT AND RECALCULATE YOUR PREMIUM TO BY TOO HIGH TO ACCEPT IT THEN TAKE TAKE FEES 75F OR MORE SCAM SCAM SCAM !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Posted 8 months ago
Worse company ever seen . I have paid the first payment for my insurance which even not validated by them . Since I have read the reviews I had phone them to cancel. I been told I have to pay £75 cancellation fee . When I have questioned why should I pay if I want refund the person called managers has put the phone down with no respect . Worse thing you have wait 30 days for the refund what a shame of this company
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Posted 8 months ago
Very good service
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Posted 8 months ago
I wish I had read the reviews before proceeding with this company. Absolutely horrendous experience. I had a quote for £1577. I decided to pay as it was the best price. After the validation process, which took them about 4 days to complete, they decided to double my premium as a result of a non-fault accident in the past which I didn't even make a claim for. After they saw me fuming for the out of the world price that they gave me after 4 days of waiting and calling and waiting back and forth, they said that they would consider a reduction but I insisted to get my refund as I had had enough with them. Hana (my case worker) said they would charge me a £75 cancellation fee if I wanted my refund (I wasn't technically signed up as I didn't accept the ridiculous price that they gave me after their validation). In the end they said they would refund my money within 30 days. I mean 30 days is enough time to go from London to Scotland on foot. why do you need 30 days to refund my own money? Why doesn’t it take 30 days for you to take the money out of people’s account? absolutely ridiculous. I DO NOT recommend them and I insist compression website to stop any collaboration they have with this company. In addition I called them 4 days at least 7 times to check my validation and every time they said they’d call me back within the next hour but no body contacted me. Time waster thieves, That’s all I can think of this company. Avoid Avoid Avoid even if they are the best price available for you. Trust the reviews so you don’t go through the headache I went through.
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Posted 8 months ago
Sasha was so understanding and help me. As the other staff member didn’t care or Try to help. So thank you Sasha you was really great and i appreciate your help so much. Thank you
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Posted 8 months ago
I got a quote through confused.com and I accepted it. I paid the insurance in full for the year, two days later I had an email to phone them which is when they wanted to offer me third party, fire and theft but I had paid for full comp. They then said if I wanted to keep fully comp I would have to pay an extra £200, hearing this I asked them to cancel my insurance and refund me which they said would take 7 days but in yet to receive my refund. After seeing this I have looked at their reviews and see this is a common issue with this company
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Posted 8 months ago
Very bad company i am waiting for my refund 3 weeks now
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Posted 8 months ago
Fast reply.
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Posted 8 months ago
OverviewReviewsPhotosAbout Reviews from the web 3.7/5Reviews.io · 779 reviews Google review summary 1.2 (57) Rate and review on Google Google reviews Sort All money 19 quote 10 policy 10 fee 9 +6 Jaida Decknson Jaida Decknson just now Critical: Professionalism, Quality, Responsiveness Please avoid, very bad experience worst company i deal with them everr, I just cancelled my policy after a lot of days they didn't send me the certificate then i called them they said we will do yr policy to another company that 'll charge …More Alex Smith Alex Smith 1 review a week ago Critical: Professionalism, Quality, Value I have probably left 1 review online in my entire life and this is the second. Absolute terrible company. They need to be reported to the financial ombudsman and so I have done exactly that. A sound word of advice if you do not enjoy being …More roweena lindo roweena lindo 1 review · 4 photos a month ago Critical: Professionalism, Quality, Responsiveness, Value PLEASE DO NOT IGNORE!!! I hardly ever write reviews but this company needs to be reported to the financial services ombudsman. You try and save time by completing all your information online and this company came up as the cheapest on the …More 5 Aurangzeb Aziz Aurangzeb Aziz Local Guide · 49 reviews · 29 photos 2 days ago I will give U Drive Cover 5 stars because they have helped me with excellent customer service in time of need. Ahmed Raza Ahmed Raza 35 reviews · 2 photos 2 weeks ago Too expensive. Was told i will get a good quote. Made many changes to my personal lifestyle, employment status etc only to realise the quote went up. The quote you get online is only there for show. TROY Z BOY G TROY Z BOY G 2 reviews 3 days ago Critical: Professionalism, Quality, Responsiveness, Value TRYED TO ADD 130 EXTRA A MONTH TO MY ORIGINAL DEAL..SCAMMERS SORTA COMPANY THATLL ROB YOUR VULNERABLE NAN. AFATER MY DEPOSIT MY CAR WASNT EVEN ON THE M.I.D SITE Anl Akn Anl Akn 9 reviews · 10 photos 6 days ago They have found very good way to take peoples money for nothing congrats.stay away from them. 1 sadeq rajabi sadeq rajabi 2 reviews a month ago Critical: Value Avoid this company at all costs. One of the worst! Attempting to cancel my policy after a few months due to wanting to change my vehicle and was offered next to nothing. Was offered a grace period which was a lie and reduced the price even …More 2 Sohail Khawaja Sohail Khawaja 10 reviews a month ago Critical: Professionalism, Quality, Responsiveness, Value DO NOT MAKE THE SAME MISTAKE AS I DID!! I was looking for a policy just like you guys and found the cheapest one which is udrive cover, their cover didn’t start immediately. I called them the next day saying cancel my insurance bare in mind this wasn’t even 1 day, it was literally 13 hours after I called them got through to them, told them to cancel my insurance and they wanted to charge me £75 for cancelling my policy cause they are accusing me of lying that it did start immediately. I checked on askMid and contacted 101 all of them said I wasn’t insured, also I had no email confirmation, no text so if I do get pulled over I could show my documents. These guys are actual time wasters. FRAUDSTERS, they are purposely taking peoples money. 3 Paulina Danilescu Paulina Danilescu 5 reviews 7 months ago After a hard week looking for a good deal, today we finally got one. This company helped my husband get a car insurance. The offer was not too bad. He was served by Sarah if I’m not mistaken. He says she was nice. So far so good.. Motti Kalikstein Motti Kalikstein 2 reviews a month ago Critical: Professionalism, Value This company is a scam, don't ever touch it if you care about your money. They will lie to you and when you find out good luck with getting your money back. 3 David Wright David Wright 2 reviews 5 months ago Avoid avoid avoid thought I got a good deal on compare the market. Payed the deposit then they kept putting the cost up. When I tried to cancel before they even insured me they won’t £75 cancellation fee and told me had to wait 30 days for my refund of the rest of my deposit. Total scam 9 Abz Pochiya Abz Pochiya 2 reviews 4 months ago DO NOT WASTE YOUR TIME WITH THESE FRAUDSTERS!!!! Should've checked the online reviews before I handed my money over to them. Made an online purchase from a comparison website and due to some minor …More 2 Hind Benchy Hind Benchy 4 reviews 4 months ago THE WORST COMPANY EVER I got a good deal on compare the market, payed the annual amount and the money left my account then they sent me an email stating that they need to validate the …More 6 Hersh Aziz Hersh Aziz 8 reviews · 9 photos a week ago The are just like a scammers better never get Tuch with them Robert Corry-Earnshaw Robert Corry-Earnshaw Local Guide · 12 reviews 6 months ago Terrible company, don't waste your time/money. Input all correct info through comparison site, got a reasonable quote.I made annual payment figured they might ask for proof of no claims which I was ready to provide, said they'd be in touch via phone within 48 hours but I was covered in that time .... obviously not ideal if you work 9-5 so, I rang them on my lunch, was told I had a specific person dealing with my account who's job I guess is to see what they can get away with flogging you instead. I work in sales, I understand commissions and I use comparison sites to avoid this trickery(Nice trustpilot). Bare in mind they had not actually requested I send my proof of no claims yet or proof of a clean license but I was ready to. immediately told by a sales advisor the original insurance quote was now declined (WHY TAKE MY PAYMENT?) basically saying my driver scoring rating was low (2 years no claims low )and other BS and then revealed they're actually a broker and there's 4 other providers with the next best "cheaper quotes." so "just need to pay £340 more" obviously this a sales funnel tactic designed to try and pressure you to go to the next best option and then to tell me it takes up to 30 days to get a refund when I declined their next "best offer" joke of a company, staff love using hold for no real reason probably to think "How can I blag this?" You guys won't last long much longer if you continue to be incredibly short sited. Keep those fake reviews coming on trust pilot too guys.
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Posted 8 months ago
Awful customer service. They take deposit without covering the vehicle. Information is passed on from comparison website to there website prefilled when corrected they blame us. So I was without valid insurance for over 2 day. Called several times and kept getting fobbed of its with the underwriters. Then they have the cheek to charge me £125 avoid at all costs.
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Posted 8 months ago
U Drive Cover is rated 3.50 based on 918 reviews