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U Drive Cover Reviews

3.5 Rating 1,714 Reviews
62 %
of reviewers recommend U Drive Cover
Company Reviews Metrics Info
3.5
Based on 1,714 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Read U Drive Cover Reviews

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Babatunde Akiode
Unverified Reviewer
“I was very pleased today the way I was answered when I was about to cancel my previous insurance since I sold my Vaxhaull astra. The person was so polite and really listened to me and eventually I was 100% that I will still come back to U drive.”
Helpful Report
Posted 2 months ago
Anonymous
Unverified Reviewer
“I called in and spoke to Allie regarding my policy being cancelled, she gave me an extension so I can pay on my pay day and my policy doesn’t get cancelled, she was really polite and helpful and the whole process was so simple! Excellent customer service provided”
Helpful Report
Posted 2 months ago
Anonymous
Unverified Reviewer
“They are scammers. They increase quote when you contact them. They will ask for unlimited documents. If you want to cance insurance. They take heavy cancellation fee. I had 8 months remaining from my cover. They just promised for very minimal refund. Stay away”
Helpful Report
Posted 2 months ago
Muhammad RASHID
Unverified Reviewer
“His very good insurance company”
Helpful Report
Posted 2 months ago
Susan Parkinson
Unverified Reviewer
“Phoning an insurance company can feel quite daunting to me as I have only been driving a couple of years. When I phoned today Luke, my advisor immediately put my at ease. He was both professional and friendly, a hard combination to get right I often think. I was extremely happy with the result and my experience with Luke broke down any barriers I had about phoning in the future. Many thanks Luke.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Reviewer
“Today I spoke with Anna. I must say she made my day. I was so impressed with her service and understanding of my situation that I told her if she had been in front of me I would have hugged her. Best Customer Service Ever. I would like to remain insured by UDrive only because they have Anna ;). Anna, It's for you, keep up the good work and wish you all the best for your future. Please don't be that sweet otherwise you will end up having a lot of admirers of yours ;). All the Best.”
Helpful Report
Posted 2 months ago
Anonymous
Unverified Reviewer
“Amazing company and fantastic customer service”
Helpful Report
Posted 2 months ago
Muhammad RASHID
Verified Reviewer
“Very good car insurance company”
Helpful Report
Posted 2 months ago
Muhammad Ilyas Khan
Verified Reviewer
“I was shocked when I heard of charges as per policy..But Anna, my God, she helped me the way, I can’t forget.. I would definitely rate her services with 5 stars.. She is taking her work so seriously, professional and understanding of the customer problem and emotion which may caused by change in policy and personal damage… Thank You Anna..Always expecting a person like you in life!!!”
Helpful Report
Posted 2 months ago
Neil Lindsay
Unverified Reviewer
“To start with, everything went smoothly, but then it all came crumbling down. They felt it necessary to impose a 'fine' of almost £500 and increase my premiums by an extra £288 because my partner had been given a speeding fine, a notification of which had never been received at any time, but was listed against her drivers license. To then give me 7 days to respond or they will automatically recover the 'fine' from my bank is mind-boggling, unprofessional and (in my opinion) borders on theft!! My advice - stay well away from these guys !!!”
Helpful Report
Posted 2 months ago
Anonymous
Unverified Reviewer
“Nice and clear on the phone and very helpfu and efficient.”
Helpful Report
Posted 2 months ago
Anonymous
Unverified Reviewer
“Very quick and helpful”
Helpful Report
Posted 2 months ago
Jordan
Verified Reviewer
“Leo was an absolute star when dealing with getting my insurance policy set up. Going above expectations and making the experience as streamlined and stress free as possible. So far, I am Very happy with this company”
Helpful Report
Posted 2 months ago
Anonymous
Unverified Reviewer
“Shambles of a company avoid at all costs. It’s absolutely criminal the amount they was charging me a month £500 to start with that was at 55% increase from the year before! After 4 months and just under £2000 later due to financial circumstances I’ve had to chose between heating my home or driving so I had to cancel. They are trying to charge me £950!!! They expect people to pay for a service even though I no longer own a car!!! And then threatening with bailiffs. AVOID AT ALL COST, also the staff are very un trained and lack basic manners.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Reviewer
“Would absolutely not recommend udrive cover for insurance, the add on charges for everything are absolutely ridiculous. Overpriced and awful service.”
Helpful Report
Posted 2 months ago
Qasim Chaudhry
Unverified Reviewer
“Hakim is an absolute credit to the company. He delivered the best customer service experience I have had in a very long time. Hakim is professional and his phone etiquette is astounding. 10/10 all around.”
Helpful Report
Posted 2 months ago
James
Unverified Reviewer
“Easy change of vehicle on my policy, call handler was quick and efficient”
Helpful Report
Posted 2 months ago
Anonymous
Verified Reviewer
“Very bad experience, never seen this that After 5 months of use i can't cancel it and has tonpaid 70% of yearly cover to be cancelled. What if i do sell car after 1 month? Should i pay next 6 months for nothing. DO NOT CHOOSE this expensive cover.”
Helpful Report
Posted 2 months ago
Anonymous
Unverified Reviewer
“The call handler did everything within his power to resolve the issue checkin with his supervisor, and reviewing an email I had received from a separate company. Many thanks to Salomon for your help.”
Helpful Report
Posted 2 months ago
Kim Lorrentie
Unverified Reviewer
“Amazing really quick jus all round great service very happy”
Helpful Report
Posted 2 months ago
U Drive Cover is rated 3.5 based on 1,714 reviews
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