U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,103 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,103 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

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Helpful Report

Posted 1 month ago

“I am truly grateful for the excellent support and understanding I received from U Drive Cover. Their team was professional, helpful, and made the entire process smooth and stress-free. Thank you so much for your patience and cooperation. I highly recommend their services to anyone looking for reliable and supportive insurance.”

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Posted 1 month ago

“What a fantastic insurance company to deal with. Highly recommend them. Very efficient, communication great and quick. Thankyou.”

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Posted 1 month ago

“Luke got my issues sorted hopefully for good this time as everyone else just said it was okay when it wasnt”

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Posted 1 month ago

“The guy who dealt with my enquiry was Luke, amazing customer service all questions I asked were answered thank you very much Luke”

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Posted 1 month ago

“I Called with a couple of enquiries, the advisor I spoke to was helpful.”

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Posted 1 month ago

“Great service friendly and polite staff who work efficiently on the clients behalf. Very happy”

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Posted 1 month ago

“I was charged £74.10 extra to my premium few months into the cover, just because I disclosed that my address had changed in line with the agreement to disclose any update with such details. The agreement documents didn't say anywhere Ithat I will be charged extra premium if I moved home and consequently changed my address. Furthermore, I did move to another house within same city/town so why the high additional extra premium charge??? This I consider to be a total reap off and an utmost show of insincerity. I am very displeased and unhappy about that. I don't plan on renewing this insurance with both the broker (U drive) and the insurance company (mulsanne).”

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Posted 1 month ago

“Spoke with Luke today about my outstanding balance and he was super helpful—got everything sorted quickly and with no hassle at all!”

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Posted 2 months ago

“It is very good service Yes, it's very good sadness..”

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Posted 2 months ago

“Good customer service”

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Posted 2 months ago

“Great customer service”

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Posted 2 months ago

“Extremely overpriced, tried to charge me over double a competitor’s rate at renewal. Constantly adding admin fees left, right and centre. They quote you one price, then phone you, then tell you that you can’t have that policy and they can only offer you something much more expensive with a huge excess. Extremely unhelpful on the phone and incredibly pushy. Avoid like the plague”

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Posted 2 months ago

“Terrible services. Had to make a claim earlier this year - they were horrible to deal with. The worst experience, could not speak to anyone directly, they kept handing me to different call handlers. Wasn’t able to get a curtsey car, due to their typical service of enterprise running out of cars and they offered no alternative. Would not recommend to anyone.”

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Posted 2 months ago

“I do not recommend this company to anyone, unless you have time to resend documents every other day — documents that had already been sent before. They keep sending emails and threatening to cancel my policy, even though I’ve already submitted all the required documents. This is the first time I’ve dealt with a company that demands so much information from me. They even asked about my annual income — why is that any of their business? I had to log into the government website to check both my and my wife’s driving licences. It’s complete chaos and disorganisation. I do not recommend this company.”

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Posted 2 months ago

“I’m really enjoying my experience with them excellent service, thank you so much for everything!”

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Posted 2 months ago

“Touch was brilliant thanks”

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Posted 3 months ago

“Fast, fluent and excellent service given to me today and all my questions and worries were answered.”

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Posted 3 months ago

“Paid £100 deposit at 10 am . Police seized my car at 3pm . When contacted said that I had undeclared cancelled policys and voided my policy . Even though I advised them I have been the victim of identity theft and provided the action fraud case number . And contacted 2 police forces aswell as the DVLA”

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Posted 3 months ago

“Absolutely rubbish will never use this company again constant phone calls constant messages and emails I’ve just lost my father so I’m suffering at the moment I would not leave good review for your company at all”

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Posted 3 months ago

U Drive Cover is rated 3.5 based on 2,103 reviews