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U Drive Cover Reviews

3.5 Rating 1,711 Reviews
62 %
of reviewers recommend U Drive Cover
Company Reviews Metrics Info
3.5
Based on 1,711 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Read U Drive Cover Reviews

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Adam Atkins
Verified Reviewer
“Terrible customer service never ring back when they say they will and got a cancellation fee for policy when it hadn’t even started and when I didn’t accept the increase in price from initial quote never dealt with such a bad company terrible !!”
Helpful Report
Posted 3 years ago
Ralph
Verified Reviewer
“This company took money out from my account then sent an email stating that they would need to validate the policy before it is active I then decided not to proceed with this policy any longer called up for a refund was then told I would be charged even though the policy was not active yet spoke to a very rude lady on the phone who was shouting and swearing on the phone to me I asked to speak to a manager she refused and then subsequently cut the phone off on me horrible company horrible experience avoid by all means the worst insurance company I have ever dealt with. Completely annoyed”
Helpful Report
Posted 3 years ago
Khalid Ejja
Verified Reviewer
“Stay away scammers They quote you a price than make some excuses with identity validation ect And put price up Once refused they charged me full cancellation fees which is £90 Don’t know how this scammers get away with it”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“SCAM They miss sell insurance and hike up your insurance price after it has been bought. They need to be investigated by The FCA.”
Helpful Report
Posted 3 years ago
Bobbie Karagkounis
Unverified Reviewer
“Crooks - Do not use this company. They charged me a cancellation fee for a order that they did not fulfill or issue insurance for. Very rude staff on the phone!!!!!!”
Helpful Report
Posted 4 years ago
MD GOLAM MOSTAFA
Verified Reviewer
“Basically a scam. I would give them minus 5 🌟. Please never trust them I had to wait 30 days to get my money back and there would be a cancellation fee of £140.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“VERY VERY BAD COMPANY I HAVE EVERY SEEN . THEY ONLY KNOW HOW TO SUCK MONEY FROM PEOPLE . FIRST THEY TALK TO U VERY NICELY AND THEN THEY SLOWLY START TAKING US MONEY . AND ALSO WHEN IT CUMS TO REFUND MY GOD JUST FORGET ABOUT IT ...IT TAKES 2 MONTHS TO GET REFUND .i will never recommend this company to any 1”
Helpful Report
Posted 4 years ago
Jacob James
Verified Reviewer
“Basically a scam. Sold me a policy at £1100, rang me back 5 days later to tell me they were cancelling the policy, I'd have to wait 30 days to get my money back and there would be a cancellation fee of £100 (despite them cancelling it on me). Avoid at all costs!”
Helpful Report
Posted 4 years ago
Kehinde Obisesan
Unverified Reviewer
“Dishonesty outfit who tries to rip you off your money. Plzzzzz stay away. I had to engage my welfare officer to sort out the drama.”
Helpful Report
Posted 5 years ago
Jade
Verified Buyer
“Awful just bad from start to finish I cancelled they just kept trying to up my insurance they weren’t clear on things. I cancelled and they are still taking money out for insurance don’t insure with them”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Very disorganised correspondence. The team doesn't even know what they are communicating to the customeres. Highly dissapointed!”
Helpful Report
Posted 1 month ago
Piotr
Unverified Reviewer
“I have a ongoing problem. I've sent already 2 email within the last 4weeks and had no response whatsoever, such a bad customer service.”
Helpful Report
Posted 1 month ago
Syed Tehseen Shah Azmi
Unverified Reviewer
“V v bad don’t have ur car insurance with them u will pay the price”
Helpful Report
Posted 1 month ago
Anonymous
Unverified Reviewer
“I'm new buy insurance from Udrive, unfortunately, I have had a bad experience with their service. When I received the 1st proposal from their CS, they said the insurance cost is more higher as i'm a new driver. I designed to cancel with this higher cost, 1 day after, i re-instate the cover with udrive because of some reason. However, none of their CS advised that there has a re-instatement charge until i received their text message on 8/3 that they said i have a overdue payment £650. That's impossible that they incur this charge on customer without any notice, this is not a small amount and not possible to afford this charge. No mentioned in verbally or receive any email from their side, that's unfair to customer. This issue makes me depressed because of this huge amount. They also claimed that my policy only valid for 7 days starting i receive the 1st SMS message, this is ridiculous that they cancel my policy by 7 days notice. I'm waiting for their response on my case but i'm not happy with this service.”
Helpful Report
Posted 1 month ago
Anonymous
Unverified Reviewer
“They are scammers. They increase quote when you contact them. They will ask for unlimited documents. If you want to cance insurance. They take heavy cancellation fee. I had 8 months remaining from my cover. They just promised for very minimal refund. Stay away”
Helpful Report
Posted 1 month ago
Anonymous
Unverified Reviewer
“Unbelievable amount of questions ie National ins number passport d licence list goes on . Paid to leave them absolute robbers famous quote read terms and conditions. . Would get more honesty from a Nigerian insurance co”
Helpful Report
Posted 4 months ago
Wayne
Unverified Reviewer
“absolute amateurs. ask for same information over and over. and even when provided they dispute it. paid for the year upfront and they have threatened to cancel twice asking for info they already have. worst thing i ever did was getting insurance through these people. if they are your cheapest quote, pay a bit more to avoid them.”
Helpful Report
Posted 1 year ago
Danielle
Verified Reviewer
“If you want an insurance company that takes your money tells you you can’t drive your vehicle until someone get back in touch with you, to then have them cancel your policy 4 hours after paying for it and steal £75 for a cancellation fee for a policy that wasn’t active might I add, seeing as I was told I wasn’t legal on the road until someone called me back to confirm the policy was up and running. Then this is the company for you. Otherwise find another insurance company guys because this company is nothing but a bunch of thieves. The financial ombudsman have been informed of your actions.”
Helpful Report
Posted 1 year ago
Daniel Thompson
Verified Reviewer
“Scammers - Went through Go Compare, they called straight after purchase, felt like they were looking for any details out of place to pounce and they did. They hadn't even started the insurance policy but I got charged £75 cancellation fee. I have to say I feel scammed and robbed. Do not use this company. Very rude and condescending on the phone.”
Helpful Report
Posted 2 years ago
...
Unverified Reviewer
“Worst company ever, don't go with the sh....t company they try to steal your money ....they cancel my poilcy for no reason . Now I am waitng 30 working days to receive my money back”
Helpful Report
Posted 2 years ago
U Drive Cover is rated 3.5 based on 1,711 reviews
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