Truly PVC Limited Reviews

Name: Truly PVC Limited
Address: Unit 2, 34 Wood Street, Openshaw, Manchester, Lancashire
Rating: 4.77

4.8 Rating 3,009 Reviews

97 %

of reviewers recommend Truly PVC Limited

Company Reviews

Metrics

Info

4.8

Based on 3,009 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Truly PVC Limited:

Truly PVC Supplies specialise in the supply of uPVC conservatory, window, door and home improvement parts to the trade and public. Trade customers have a reliable partner who they can depend on. While home DIY enthusiasts purchase professional products much cheaper than found on the High Street.

Visit Website

Phone:

0161 339 4982

Email:

sales@trulypvc.com

Location:

Unit 2, 34 Wood Street,
Openshaw,
Manchester
Lancashire
M11 2FB

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Truly PVC Limited 5 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong item sent !!”

Helpful Report

Posted 1 year ago

We are sorry to hear this, feel free to send a photograph of the wrong item and we will resolve this for you ASAP.

Posted 1 year ago

“The measurements of the cylinder locks are not defined at all. Just got "Size". How customer will know which side is External and which one is Internal.”

Helpful Report

Posted 1 year ago

“terrible delivery by Yodel who left my package of lead roll on the entrance to my drive the other side of my unlocked five bar wooden gate!!! I asked for there package to be left by the house or to neighbours not by the road where anyone could have stopped and picked up the Lead roll. Fortunately it wasn't stolen.”

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Posted 1 year ago

“No delivery to Northern Ireland.”

Helpful Report

Posted 1 year ago

Hi, I am very sorry we were unable to deliver your desired products to Northern Ireland. We stock goods up to 6m long, including roofs, and it is not always viable to send over the water. All products under 1.2m are shipped anywhere in the UK. Please contact us via email for prices. Best regards, Luke

Posted 1 year ago

“Very poor customer service. Ordered products on a 3-5 working day lead time, chased delivery up to be told the stock is due into them 11/9 and will be delivered 12/9. The products did not arrive on 12/9, contacted customer services to be told delivery would now be 19/9.”

Helpful Report

Posted 1 year ago

“I bought a cylinder lock which came the wrong size, they advised me to buy another of the correct size and return the wrong lock for a full refund. I did only to get a message to say they could not send a refund as the keys were missing. This was rubbish as I never removed the keys from the box, just the cylinder lock to check against the one I was replacing. Once checked I returned to the box, I messaged them and they wanted a photo against a tape, so I removed the cylinder once more replacing it back into the box. At no point did I remove the keys from the box. However they said they could not refund, therefore they were either l not telling the truth or there was no keys in the box! Personally I do not trust them and would advise no one to use them, they have cost me for two locks and only one I have been able to use. AVOID THIS COMPANY LIKE THE PLAGUE!”

Helpful Report

Posted 1 year ago

“Customer service is shocking at this place! I was promised next day delivery , and this never happened 4 days in and still no delivery and been called a liar by a customer service representative even though the notes on their system quite clearly state that I was promised next day delivery (confirmed over the phone by another customer service representative)”

Helpful Report

Posted 1 year ago

“Avoid at all costs as business is run by crooks”

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Posted 1 year ago

“Order placed on 2nd of August been told twice different delivery days and still not arrived. This is now caused delays with the builders. I would suggest using a different supplier than wasting time and money with these guys. £10 delivery fee refund does not compensate the delay this has now caused. Now been told driver hasn't finished deliveries and will be delivered Monday. Such poor service.”

Helpful Report

Posted 1 year ago

“Really poor service. The goods arrived damaged, so they offered a small discount. I asked for a refund and this was agreed, and they said that they would arrange collection. for the last 12 days I have been promised collection, and now emails have dried up. Do not trust this compamy, they have over £200 of my money and all I have is damaged goods that I can't use”

Helpful Report

Posted 2 years ago

“If you look through some of these reviews even some of the good ones point to mistakes. Firstly delivery was late without updates. They then sent me out items that I required for a bank holiday weekend install. However the order was completely wrong. This was 4.2m planks so not a small parcel and yet they asked me, and continue to ask me, to store it whilst they wait for their delivery centre to open (which was shut for a week apparently). Meanwhile they will also not refund me my money. And I have additional expense of having to recruit people to do the job now as I had booked out that weekend. Really poor service.”

Helpful Report

Posted 2 years ago

“I would not use these people again if you paid me to do so. They make promises of delivery times that they cannot stick too. My own fault I had a builder booked for the two day install instead of waiting for the delivery to have taken place. Guess I just trusted them, Still trying to recover the funds I spent with them. They have an odd policy of you have to wait for the delivery, then refuse it (so you have to be there to refuse it) before they will refund you. I'm sure many people just give in and use the products once they arrive, thus meaning they do not have to give a refund. I returned parcel 2 of 2 today. and will wait with bated breath to see what happens next.”

Helpful Report

Posted 2 years ago

“Ordered parts for roof over a week ago, phoned them yesterday to get a date for delivery, was told would be delivered this afternoon ,still nothing. The job has been held up by two days now. :((”

Helpful Report

Posted 2 years ago

“TRULY PVC NEVER SENT MY ORDER. REQUESTED REFUND”

Helpful Report

Posted 2 years ago

Hi, I am very sorry to hear you have not received your order. Unfortunately, we are unable to find an order - or any previous communication - from you using your order number and email address. Please contact me as soon as possible, via phone or email, so I can get this rectified for you. Best regards, Luke

Posted 2 years ago

“The item arrived in good time but it was scratched and the cill end caps don't even fit. Poor product unfortunately.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your recent purchase! I am sorry to hear that you have received some products that have been damaged in transit. From your description, it sounds like the board may have some stillage marks, which can be wiped off with warm soapy water. Please, feel free to contact us directly, on our customer service email, if you have any problems. Kind Regards, Kim

Posted 2 years ago

“Follow up to my original 1 * rating this company have omitted in their follow up reply to say that they only wanted to send out the 12 replacements of faulty dry verges if I took down my 1* rating in exchange for the 12 replacement items of faulty goods so I reported them to the manufacturer and to trading standards”

Helpful Report

Posted 2 years ago

“Ordered easyverge dry verges 12 of them snapped on installation I contacted company who point blank refused to send return postage label as faulty goods the onus is on them to collect and refund”

Helpful Report

Posted 2 years ago

Hi, I am sorry to hear you are unhappy with your order. Unfortunately, as the items were damaged during installation and there is no evidence of a fault with the product itself, we are not liable to cover the return postage. We have, however, offered you 12 free of charge replacements, as a gesture of goodwill, and have accepted a return of your full order, including the 12 damaged items. Please get in touch with us, should either of the above options be suitable for you. Best regards, Luke

Posted 2 years ago

“Items not delivered. Informed bot items were “lost”. Company were expedient in arranging to refund me. However, I still have to find the parts I urgently require.”

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Posted 2 years ago

“VERY POOR COMPANY CUSTOMER SERVICE IS SHOCKING ..AVOID AVOID AVOID”

Helpful Report

Posted 2 years ago

“Very disappointing customer service and arrogant salesperson, not empathetic or helpful. If they treat you like this before the sale, dont know how their after-sale service would be. I would suggest customer training required and finding the right fit of people to work in Sales.”

Helpful Report

Posted 2 years ago

Truly PVC Limited is rated 4.8 based on 3,009 reviews