Truly PVC Limited Reviews

Name: Truly PVC Limited
Address: 259 Stockport Road, Ashton-under-Lyne
Rating: 4.75

4.8 Rating 2,324 Reviews

94 %

of reviewers recommend Truly PVC Limited

Company Reviews

Metrics

Info

4.8

Based on 2,324 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Truly PVC Limited:

Truly PVC Supplies specialise in the supply of uPVC conservatory, window, door and home improvement parts to the trade and public. Trade customers have a reliable partner who they can depend on. While home DIY enthusiasts purchase professional products much cheaper than found on the High Street.

Visit Website

Phone:

0161 339 4982

Email:

sales@trulypvc.com

Location:

259 Stockport Road
Ashton-under-Lyne
OL7 0NT

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Truly PVC Limited 5 star review on 4th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item arrived in good time but it was scratched and the cill end caps don't even fit. Poor product unfortunately.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your recent purchase! I am sorry to hear that you have received some products that have been damaged in transit. From your description, it sounds like the board may have some stillage marks, which can be wiped off with warm soapy water. Please, feel free to contact us directly, on our customer service email, if you have any problems. Kind Regards, Kim

Posted 1 year ago

“Follow up to my original 1 * rating this company have omitted in their follow up reply to say that they only wanted to send out the 12 replacements of faulty dry verges if I took down my 1* rating in exchange for the 12 replacement items of faulty goods so I reported them to the manufacturer and to trading standards”

Helpful Report

Posted 1 year ago

“Ordered easyverge dry verges 12 of them snapped on installation I contacted company who point blank refused to send return postage label as faulty goods the onus is on them to collect and refund”

Helpful Report

Posted 1 year ago

Hi, I am sorry to hear you are unhappy with your order. Unfortunately, as the items were damaged during installation and there is no evidence of a fault with the product itself, we are not liable to cover the return postage. We have, however, offered you 12 free of charge replacements, as a gesture of goodwill, and have accepted a return of your full order, including the 12 damaged items. Please get in touch with us, should either of the above options be suitable for you. Best regards, Luke

Posted 1 year ago

“Items not delivered. Informed bot items were “lost”. Company were expedient in arranging to refund me. However, I still have to find the parts I urgently require.”

Helpful Report

Posted 1 year ago

“VERY POOR COMPANY CUSTOMER SERVICE IS SHOCKING ..AVOID AVOID AVOID”

Helpful Report

Posted 1 year ago

“Very disappointing customer service and arrogant salesperson, not empathetic or helpful. If they treat you like this before the sale, dont know how their after-sale service would be. I would suggest customer training required and finding the right fit of people to work in Sales.”

Helpful Report

Posted 1 year ago

“Very poor, email response. i.e. no response! Part was promptly delivered, but is made up of two separate parts and does not fit correctly. Still no response 😕”

Helpful Report

Posted 1 year ago

“Unprofessional company and arrogant management, do not use they’ll leave you truly disappointed”

Helpful Report

Posted 1 year ago

“waste of time dont meet delivery times they will truly make sure you dont finish your contract on time rebbeca a waste of time”

Helpful Report

Posted 1 year ago

“Ordered a new guttering system for my conservatory. It arrived on time but one part was broken and had parts missing. I have contacted Truly PVC several times but have been completely ignored. This has left me with an incomplete system. I can only suggest that you avoid this Company because, if you have a problem, they are not interested.”

Helpful Report

Posted 1 year ago

“Paid for delivery on Thursday still waiting can't finish job until it arrives.”

Helpful Report

Posted 1 year ago

“ABSOLUTE JOKE OF A COMPANY. AVOID AT ALL COSTS!!!! Due to an incident i ordered some locks on a Thursday and paid for 24 hour delivery. Friday at 7.30pm i sent a message asking for tracking details. Company. etc. Got a reply back on Saturday morning stating that the next working day was Monday. Im not sure what happened to Friday and Saturday. I asked them to cancel the order. (i needed locks urgently) Not only did they not cancel the order, or even offer to refund my extra postage. they totally and utterly ignored any message i sent them. If you want to lose money and be messed about. This is the company for you. If you care about security and customer service. AVOID THESE CHARLATANS LIKE THE PLAGUE.”

Helpful Report

Posted 1 year ago

“I ordered a brown half round ridge end cap in brown on Wednesday and was supposed to arrive yesterday Thursday today is Friday and still isn’t here. What’s worse is I’m supposed to be fitting it for someone today so now I have to let my customers down as well not massively happy.”

Helpful Report

Posted 2 years ago

“You are saying that you have delivered my order. Not to the delivery address! I needed it for Tuesday.”

Helpful Report

Posted 2 years ago

“Made order on Monday and given Oder date for Friday. Had someone wait in full day and now after I’ve emailed them. I’m told not coming till Monday. Disgrace. All my skirting boards off and having someone fit them tonight. Service absolutely shocking”

Helpful Report

Posted 2 years ago

“I ordered two cylinders with 4 keys. Only got 1 cylinder with 4 keys.”

Helpful Report

Posted 2 years ago

“£7 Courier wasn’t next day delivery”

Helpful Report

Posted 2 years ago

“Ordered a tiebar kit,10days later hadn't arrived even after several e mails to customer service, they blamed the courier, well change the courier then, simple, Will not be buying from them again”

Helpful Report

Posted 2 years ago

“Ordered a roll of lead flashing, sent an offcut that was damaged along edge, was bowed by 3.5 inches along length and badly water stained. Luke blamed it on the courier and refused to replace it as he claims everything leaves depot in brand new condition, which it clearly didn’t, and any damage to lead can be reworked as it’s a malleable metal . So that’s ok then, buyer beware . Forced to give one star !”

Helpful Report

Posted 2 years ago

“One of your sales team is probably the rudest most unhelpful person that I have ever experienced. I phoned this morning (30th September) to query the colour of some sealant I had ordered and you have sent me. I gave up in the end because he was so rude. I will never use truly pvc again. Very disappointed.”

Helpful Report

Posted 2 years ago

Hi, I'm very sorry to hear you are unhappy with your Truly PVC experience. As my colleague in sales explained to you, our sales team are unable to deal with after-sales enquiries, unfortunately. It is never a case of being unhelpful or unwilling. My colleague did, however, reach out to our customer service department to contact you, who emailed you straight away to answer your enquiry and confirm the items you have received is correct. Best regards, Luke

Posted 2 years ago

Truly PVC Limited is rated 4.8 based on 2,324 reviews