Tree2mydoor Reviews

Name: Tree2mydoor
Address: Albany Mill, Old Hall Street,, Manchester
Rating: 4.74

4.7 Rating 12,993 Reviews

94 %

of reviewers recommend Tree2mydoor

4.7

Based on 12,993 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tree2mydoor:

The tree gifts company, specialising in a mail order gift service where customers can send individually gift wrapped trees and plants for presents.
Each tree or a plant comes with exclusive greetings card that you personalise at time of order. Choose from miniature established trees to young trees and seed packs to send as gifts that will last for many years to come.

Visit Website

Phone:

01618706368

Email:

hello@tree2mydoor.com

Tree2mydoor 5 star review on 20th April 2025

459

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have always rated this company but my latest order arrived a day late - not good.”

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Posted 9 years ago

“No idea, yet! It was a gift for a friend, and I haven't had confirmation that it has been received!”

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Posted 9 years ago

“The end product was great, aka the tree itself. However, I ordered the plant for a next day delivery for a friends birthday. I was informed they did not have the tree in stock (the website said it did) and it was then delivered 3 days later. I was offered to choose a different tree to send instead which was nice, but unfortunately I did not want a different one.”

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Posted 9 years ago

“Good choice of plants. Easy to order.”

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Posted 9 years ago

“This was purchased as a surprise Christening gift from the family. We were asked to supply a contact phone number to ensure that it could be signed for. However, the courier did not do this and the recipients were temporarily out. The package was returned to the depot and a card was left for them to rearrange delivery. Due to working hours, the package could not be retrieved for several days - a week after the christening! Thankfully the tree has survived as it was in a 'dormant' phase of the year! The company were very helpful and apologetic during this time, but the poor courier service let the whole 'surprise on the day' element down.”

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Posted 9 years ago

“Disappointed, no foliage or flowers on rose bush as is shown on picture on web site, card to go with it very tacky, lot smaller than picture and feel for such a special occasion the gift will be disappointing.”

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Posted 9 years ago

“I ordered the rose tree for a 40th 'Ruby' wedding anniversary. That was the only card which was not available to send with the tree as the gift tag. It would have been good to receive confirmation that gift was on it's way, until it was received I didn't know if the gift was actually turning up on the day requested. The rose tree was wrapped very prettily. I am sure it will grow beautifully. Thank you,”

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Posted 9 years ago

“I ordered the ruby wedding anniversary rose for what would have been my parents 40th wedding anniversary,as my dad died last year this is a sad time for us, so it's a shame that the rose bush did not turn up on the specified day as the courier firm had lost it,I can't fault the company and in particular a staff member called Gareth was very helpful but it was very disappointing service....after ringing the courier firm it miraculously appeared today...funny that isn't it? Anyway the rose seems to be ok do that's something”

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Posted 9 years ago

“The delivery was on time and although the packaging was ok on the outside, the gift wrapping was not on properly, the wrapping was off and the soil spilled out. I see the stalks have been cut but look fairly dead so I will reserve full judgement until the plant starts to grow.”

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Posted 9 years ago

“Lovely gift idea. It arrived on the day arranged and the plaque that came with it was lovely. Only downside was they sent the wrong tree! A bit disappointed as we picked a Rowan Tree for its symbolism and they sent a Crab Apple tree. Obviously we didn't want to admit this to my grandparents who's 60th Wedding Anniversary it was as it would have spoilt the gift but it's a shame the mistake was made.”

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Posted 9 years ago

“Problem with our order. It Is being rectified.”

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Posted 9 years ago

“The outer box was torn and open. The contents were in good condition but did not look like the picture.. just branch of the rose bush no actual rose visible. Delivery time was great!”

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Posted 9 years ago

Hi Kelly, Many thanks for your review. We are sorry the box arrived damaged, if you could email care@tree2ydoor.com with the details I will contact the couriers. Currently the roses are dormant, however we have started to see some shoots on certain roses. The roses will start to come back to life in April ready fro flowering in Summer. Many kind regards, Tree2mydoor :)

Posted 9 years ago

“My tree has not arrived yet. It was ordered for 29th of January (now 31st) and I have not had a reply to my email asking where it is? I will hold my review until I know if it will arrive or not and what state it will be in when it gets there.”

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Posted 9 years ago

Hi Grace, Many thanks for your review. We are glad that your gift arrived, we are sorry for the delay there was weather warnings which caused delays. Many thanks, Tree2mydoor :)

Posted 9 years ago

“Disappointed with rose bushes, bought as a gift but I was disappointed, cannot fault speed of delivery though.”

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Posted 9 years ago

Hi Julie. Many thanks for your review. We are sorry to are disspointed, our customers usually love our roses. If you would be so kind a to email our customer service team we will only be to happy to look into the issues you have. Many kind regards, Tree2mydoor

Posted 9 years ago

“Fast delivery and easy purchase. Was expecting it to be in a gift box with a little bit more presentation which was a little disappointing. But overall a nice idea.”

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Posted 9 years ago

“The plant itself was lovely. However, after leaving very clear instructions I was appalled to learn that the plant was left outside a front door on a main busy road. After giving clear instructions to leave by the backdoor through the gate so nobody walking by could steal it and so it wouldn't get too trashed in the rain. Furthermore, because it was abandoned in front of a front door which the recipient doesn't enter or leave by, it was not found until the following day, when it was no longer the anniversary of her husbands death. I'm furious that this plant was left in such a way. 3/10 will not use this service again.”

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Posted 9 years ago

Hello Kayleigh, I am shocked to hear that your delivery instruction - that we did receive and pass on to the courier company - has not been followed. I hope you can accept my apologies. There is simply no excuse for this and I will be raising a complaint with them about the lack of care the driver has shown in this instance. I am glad that your friend was pleased with the gift itself, but am very sorry that the delivery has affected your experience so badly. Please rest assured that your feedback will be treated with the utmost severity. Apologies again Kind regards Tree2mydoor

Posted 9 years ago

“It is difficult to grade this one as quite honestly the ordering system and delivery service has been poor and not worth more than 1. The flowers I ordered for Christmas delivery arrived yesterday as there was a problem with the information given ie 2 dates given which was not clear as I thought that t I was ordering for Christmas Eve delivery which was confirmed on line at the point of booking. It was the confirmation email which showed 2 dates and as I didn't see the second date until I realised my gift had not been delivered that I spotted it. Initially I was so cross that the order had not been delivered on Christmas Eve that I cancelled the order but then later the same day rebooked it. There was no-one to speak with until 4 January which didn't help. The reordered plants could not then be delivered because one of the plants was not in stock although, again, this did not show at the point of booking. However, eventually the 3 plants arrived on 15 January. As commented by another customer the roses are very expensive but sounded and looked nice so I am hoping they are worth the cost which is quite a bit over £20 per plant - a lot for a rose bush. Apparently the lemon tree is superb and my friends are overwhelmed. I am therefore grading this a 3. You do need to sort out your system though as currently it is misleading which is upsetting for a customer and is not the sort of reputation you need.”

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Posted 9 years ago

“You gave the wrong postcode; I may have given you the wrong date, tho I dont think so; I had no confirming email, but a lot of advertisements.”

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Posted 9 years ago

“My box was ripped and I didn't get no instructions but it came on time and the delivery driver was very pleasant”

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Posted 9 years ago

Good Morning Jodie, Thank you for taking the time to review the product and service you have received. I am very sorry to hear that the packaging arrived damaged, and you didn't get any care instructions with your order. We send out every order in perfect condition, so this damage must have taken place when the product was in transit. Someone from our customer care team will investigate this for you, and also have a care guide posted out to the recipient immediately. We will be in touch soon with more information. Kind regards Tree2mydoor

Posted 9 years ago

Tree2mydoor is rated 4.7 based on 12,993 reviews