Tree2mydoor Reviews

Name: Tree2mydoor
Address: Albany Mill, Old Hall Street,, Manchester
Rating: 4.74

4.7 Rating 12,993 Reviews

94 %

of reviewers recommend Tree2mydoor

4.7

Based on 12,993 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tree2mydoor:

The tree gifts company, specialising in a mail order gift service where customers can send individually gift wrapped trees and plants for presents.
Each tree or a plant comes with exclusive greetings card that you personalise at time of order. Choose from miniature established trees to young trees and seed packs to send as gifts that will last for many years to come.

Visit Website

Phone:

01618706368

Email:

hello@tree2mydoor.com

Tree2mydoor 5 star review on 20th April 2025

459

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really fast delivery and package arrived in perfect condition. However, a pink Rose came instead of the white Diamond Wedding one I had ordered. No email or explanation was given. I was only aware as one of the buds was starting to open. The customer service guy was nice and explained that they had run out of white so fulfilled orders with pink instead. They weren't able to send a replacement for when I needed it so I was just left with the pink one. Such a shame as the rose is beautiful, ordering and delivery was really quick and easy but I was so disappointed having to give my nana a pink rose for her Diamond Wedding Anniversary.”

Helpful Report

Posted 7 years ago

“Olive bush in picture had fruit but tree delivered did not. Also I indicated on the delivery note for the parcel to be put behind the hedge if I wasn't in. It was left on the front door step!”

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Posted 7 years ago

Thank you for getting in touch. It's not always guaranteed for the tree to be delivered with fruit but you should get a nice healthy crop this summer! We will speak to our courier regarding the delivery instructions.

Posted 7 years ago

“Delivery prompt, I liked that, Plant..... Some of the rose petals were dead, I was a little disappointed but as there we're plenty of buds it made up for the dead flowers”

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Posted 7 years ago

We're sorry to hear that some of the rose petals were dead! On a brighter note we're glad that there are plenty of new buds ready to open! We hope you enjoy the blooms that are soon to come. If you would like to contact customer care about this issue please email us at care@tree2mydoor.com

Posted 7 years ago

“The service was excellent in terms of delivery choice and promptness. However I was desperately disappointed and embarrassed by the size of the rose purchased. I really didn't feel it was value for money.”

Helpful Report

Posted 8 years ago

Hi Rachael, thank you for contacting us. As our roses are shipped to the recipient we try our best to keep them from getting damaged. Pruning them back ensures that they don't bloom too early and get broken. This also allows for the rose to bloom later in the Summer for the recipient to enjoy. I you would like to contact our customer care team please email us at care@tree2mydoor.com.

Posted 7 years ago

“Delivery service good - product small”

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Posted 8 years ago

“The product of the olive bush was wonderful, but unfortunately I was asked where the product should be delivered to in a safe place if my dad wasn't home to receive his birthday gift and I chose the back garden (the gate was open) but the delivery driver gave it to the neighbours of which my parents don't even know. It was a big disappointment cause I wanted dad to see his gift at his home when he arrived not have to walk down the road to the neighbours and collect it. :(”

Helpful Report

Posted 8 years ago

Hi Vicki, thank you for your review. We're sorry to hear that the driver didn't follow the delivery instructions, you're feedback is very valuable to us and we will raise this issue with the courier immediately. On a brighter note we're so glad that you're happy with the Olive Tree and we hope that your dad is too!

Posted 8 years ago

“Tree was very healthy however delivery was poor. I wrote in to complain and no response. DPD left the parcel outside in the rain with no signature (despite saying it had been signed for). Poor.”

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Posted 8 years ago

Hi Alison, we're happy to hear that the tree arrived okay! We're very sorry that the driver didn't follow delivery instruction. We will contact DPD immediately to investigate. Thank you for your feedback.

Posted 8 years ago

“The service was efficient and the rose delivered to my mum was of a good size. However it was disappointing as my mum said there were no buds on the plant at all, not one. Just hoping this will change now it's planted.”

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Posted 8 years ago

Thank you for the review Maria, as we have to deliver our roses we keep them back from blooming by a few weeks to make sure the new growth doesn't get damaged in transit. By the end of summer your mum will be delighted in seeing the rose flower fully!

Posted 8 years ago

“Nicely packed plant but delayed arrival and thank you card did not have my message printed on it. Led to confusion re who had sent the plant to my friend”

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Posted 8 years ago

Thank you for the review Brenda, We're sorry to hear the card didn't have the message printed on it. This is an issue we will contact our packing team about immediately.

Posted 8 years ago

“The rose bush was fine but very disappointed in the packaging I had to to replace the tissue paper around it as it was bashed and looked awful and the card was bent”

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Posted 8 years ago

Hi Gillian, we are so sorry to hear that the inside packaging was damaged. If you would like a replacement card sent out please contact our customer service at care@tree2mydoor.com.

Posted 8 years ago

“It's hard to know if it's the delivery company or Tree2mydoor's fault, but the box was battered and the tree lost its top.”

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Posted 8 years ago

Hi Robert, thanks for the feedback. Please can you email us at care@tree2mydoor.com and we will look into this further for you and get things resolved?

Posted 8 years ago

“Convenience of buying on line. BUT, not particularly happy with the personalised card, which wasn't really ruby colour & the message was just a typed sticky label put on the inside of the card. Maybe the website should make this clearer.”

Helpful Report

Posted 8 years ago

Dear Alison, thank you for your review and valuable feedback. We will of course take this on board and use it to improve what we do.

Posted 8 years ago

“In terms of service, I was very impressed - I couldn't fault that one bit. I cannot, however, give a full 5 star review as the miniature lemon tree that I ordered arrived in inadequate packaging leaving it battered and resembling more of a weed by the time it had arrived. The majority of the lemons had fallen off and despite it being sold as a mini tree (suitable for indoors was my thinking) it was actually tiny - a lot smaller than I had imagined it would be. For the price I paid - I was very disappointed. The only reason I did not return it was because my daughter caught sight of it when she arrived home from school and insisted that she nurse it back to health. I therefore had to rush out to buy another tree as it was for a gift. My local garden centre had been in touch after I had been searching locally in the first instance to say that they had just taken some stock - perfect timing! This lemon tree was twice the size, much better quality and £15 cheaper. I am sorry to say I will not be returning to Tree2mydoor, nor will I recommend after this unfortunate experience. If you could match the quality of the product/delivery process with that of your excellent customer service then you will be on to a winner. I am disappointed to have wasted £45 - damn my daughter for being so cute as I'd have returned it in a heartbeat!”

Helpful Report

Posted 8 years ago

Ahh, Stacey I am so sorry to learn that you were not happy with your tree. You should have let us know and we could have rectified this for you. Perhaps you can contact us about it so that we can assist further? Email us at care@tree2mydoor.com

Posted 8 years ago

“Arrived on time well pack but I think it needed a good drink”

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Posted 8 years ago

Hi, many thanks for taking to time to review Tree2mydoor. All our customers feedback is greatly appreciated and I have passed this on to the Nursery Manager. Many thanks

Posted 8 years ago

“I only saw the rose bush over the weekend because it was a 1st anniversary gift for my son and his wife. It wasn't quite so special as I had anticipated but was acceptable.”

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Posted 8 years ago

Hi Mrs Powell, I am very disappointed to hear that the Rose didn't live up to your expectations. If you can contact us direct we will be happy to resolve this for you. Many thanks Tree2mydoor

Posted 8 years ago

“While the service was brilliant and ruby anniversary rose arrived on correct day, I have to say I was a little disappointed with the rose which was barely 10 cm tall; the website said it had been cut down for winter with new growth from April but I still given the pictures on the website i still expected something a little bigger.”

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Posted 8 years ago

“Arrived on time but outer box damaged.”

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Posted 8 years ago

Hi Mark, we are really sorry to hear the outer box was damaged. I will keep a record of this to inform the courier company we use. Can you please confirm the Tree the recipient received was undamaged. Kind Regards Tree2mydoor

Posted 8 years ago

“I thought this was a very good and unusual idea for a Silver Wedding Present. Initially I did not see where to change the delivery date so emailed the company to ask for delivery on the actual anniversary date. This was confirmed by email. More than one week later, I received an email saying it was not possible to deliver on that date as it was the Tuesday after the bank holiday weekend. This was very disappointing. I then asked -as this was already Thurs - if the delivery could therefore be on the Saturday so that it would reach the receipients before their anniversary and was advised this could not be arranged. In the event it was delivered the day after their anniversary which was disappointing. The receipients have contacted us to say it was a lovely idea but I have not seen it for myself so I am unaware of how good or otherwise it might be. I was planning on using this idea again later in the year but that anniversary also falls after a bank holiday so I may not as the point of a present is for it to arrive on or before the required date and not afterwards. The person I have been dealing with was perfectly polite and pleasant but clearly an error was made in confirming the delivery date to me in the first place.”

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Posted 8 years ago

Thank you for taking the time to provide a review and sincere apologies for the issues regarding delay in delivery. We are looking at expanding our delivery days to make this more convenient and flexible for all our valued customers.

Posted 8 years ago

“I left instructions of where to leave my parcel but this wasn't followed and caused me a lot of stress trying to find my parcel.”

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Posted 8 years ago

Hi Linda, Tree2mydoor did provide the courier with the delivery instructions and are investigating why these weren't followed. Many thanks for the feedback you provided. Kind Regards- Tree2mydoor

Posted 8 years ago

“It was broken on a few stems”

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Posted 8 years ago

Tree2mydoor is rated 4.7 based on 12,993 reviews