Tree2mydoor Reviews

Name: Tree2mydoor
Address: Albany Mill, Old Hall Street,, Manchester
Rating: 4.73

4.7 Rating 12,274 Reviews

94 %

of reviewers recommend Tree2mydoor

4.7

Based on 12,274 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tree2mydoor:

The tree gifts company, specialising in a mail order gift service where customers can send individually gift wrapped trees and plants for presents.
Each tree or a plant comes with exclusive greetings card that you personalise at time of order. Choose from miniature established trees to young trees and seed packs to send as gifts that will last for many years to come.

Visit Website

Phone:

01618706368

Email:

hello@tree2mydoor.com

Tree2mydoor 5 star review on 11th April 2024

410

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to review as product never arrived.”

Helpful Report

Posted 1 day ago

“My order was for a very special Diamond Wedding Anniversary. I paid the extra charge to specify a date and morning delivery. In spite of this the rose bush was delivered a week early”

Helpful Report

Posted 3 weeks ago

Dear Joanne, Thank you for taking the time to leave us your feedback. We apologise that your order arrived the Saturday before your intended delivery date. As you had requested the delivery to be made on the Saturday that falls over the Easter Weekend, we were unable to fulfil this delivery, and our processing system automatically moved your order to the previous Saturday. As per our email to you, we have refunded the full delivery fee for you by way of an apology for the inconvenience and disappointment you have been caused. If there is anything else we can do for you, please let us know at care@tree2mydoor.com.

Posted 2 weeks ago

“Tree was small and the two larger lemons had either fallen off or never been attached in the first place”

Helpful Report

Posted 1 month ago

Hi Indrananda, Thank you for your review of our service. We are so sorry to hear of your disappointment with your gift experience on this occasion. If you would like to discuss this so we can look into how this can be resolved for you, please do contact the following email for our customer care team to assist. care@tree2mydoor.com We are eager to resolve this for you.

Posted 1 month ago

“This is a scam. My tree never arrived and there is no contact number on the website.”

Helpful Report

Posted 3 months ago

Hi David, Thank you for taking the time to leave us your review. We sincerely apologise for the inconvenience you have experienced with your recent order. We strive to provide a timely and efficient service to all of our customers and we completely understand your frustration. Rest assured we will look into the matter immediately for you and contact you via the email address registered on your account, later today. You mention that you were unable to find our telephone number, this is included on our Contact Us page on our website and we apologise if you could not locate this. Tree2mydoor.com celebrated its 20 year anniversary last year and to date we have close to 11,000 5-star reviews. We do everything we can to ensure that our products arrive in the best possible condition, and on time, and when that doesn’t happen due to events outside of our control, it is very frustrating for our whole team. Rest assured we will have this matter resolved for you as soon as possible. In the meantime, if there is anything else we can do to help, please let us know at care@tree2mydoor.com.

Posted 3 months ago

“My order has not arrived. dPD say they have tried to deliver it 3 times but there is no evidence on my house cameras that the tried to deliver and I was in each day”

Helpful Report

Posted 3 months ago

Hi Gillian, Thank you for taking the time to review Tree2mydoor.com. We want all of our customers to be delighted by our products and the service we provide, and we are so sorry to hear that you feel let down by our couriers on this occasion. We do everything we can to ensure that our products arrive in the best possible condition, and on time, and when that doesn’t happen due to events outside of our control, it is very frustrating for our whole team. We appreciate your feedback and will ensure this is communicated to the relevant people, to ensure the issues are addressed immediately. Please contact us at care@tree2mydoor.com if we can be of any further assistance. We are always happy to help.

Posted 3 months ago

“I still don't have my Tree”

Helpful Report

Posted 3 months ago

Hi Alexander, Thank you for getting in touch. We apologise that your tree is yet to arrive. We can see that it is due to arrive today and you should be able to follow the delivery via the couriers tracking link. If there is anything else we can do for you, please let us know at care@tree2mydoor.com. We are always here to help.

Posted 3 months ago

“I ordered a bay tree as a wedding gift for my brother and he received an olive tree instead. Turns out he's quite happy with the olive tree, but still. The minimum I would expect from a company would be to deliver the thing you actually ordered.”

Helpful Report

Posted 6 months ago

Hi Tracy, Thank you for your review. We really appreciate you taking the time to leave us your feedback. We are so sorry to hear that your brother received an Olive Tree instead of a Bay Tree. Please rest assured we have escalated this matter to our Nursery Manager for his immediate attention as this is never our intention. We can of course arrange to have the tree collected from your brother, and the correct tree sent out if you prefer. Please let us know at care@tree2mydoor.com and we can make the necessary arrangements for you.

Posted 6 months ago

“The tree arrived with all the fruit fallen off and the leaves dry and brittle.”

Helpful Report

Posted 6 months ago

Hi Bronwen, Thank you for taking the time to leave us your review. We are so sorry to hear that you are unhappy with the lemon tree you received, as this is never our intention. We use only the best suppliers as we aim to source only the highest quality products, and we apologise if we have not met the standard on this occasion. Unfortunately, fruit and leaves can shake loose during transit and this is perfectly normal and in no way detrimental to the lemon tree, which will grow fruit 4 times per year. Please contact us at care@tree2mydoor.com if we can be of any further assistance to you.

Posted 6 months ago

“Our order did not arrive in time for the birthday gift - even though we had paid extra for a specific delivery date. In fact - the items have not arrived at all and we have now been told that they are not available, being requested to 'pick another item or wait'. The follow-up to our complaint was quick but not great - one email only...nothing since. Not sure if we would use this company again.”

Helpful Report

Posted 8 months ago

Hi Debra, Thank you for taking the time to leave us your review. We are so sorry that your order delivery has been delayed. This is never our intention as we always want our customers to receive the best products, on time. We have now set up your replacement order and once the Lavender is back in stock, we will get this distributed for you immediately. In the meantime, if there is anything else we can do for you, please let us know at care@tree2mydoor.com.

Posted 8 months ago

“Can anyone spot the difference to their advertised Diamond Wedding Anniversary rose? I ordered this for my sister in law’s 60th wedding anniversary and look at the difference. No volume, no multiple petals in the rose and no aroma. This company wouldn’t accept my complaint, offered no redress and No understanding of the total disappointment this substandard item has caused. I could never recommend them especially for such an important occasion Beware.”

Helpful Report

Posted 9 months ago

Hi David, Thank you for taking the time to leave us your review. We are so sorry that you are disappointed with the rose bush you bought for your sister-in-law, as this is never our intention. We take great pride in the products we provide and are very sorry that we did not meet your satisfaction on this occasion. Rest assured the rose you received is of a very high standard and will produce an abundance of blooms for many years to come. if there is anything we can do for you, please let us know at care@tree2mydoor.com.

Posted 9 months ago

“Unfortunatley I am still awaiting my rose bush. It was ordered at the end of June”

Helpful Report

Posted 9 months ago

Hi Caroline, Thank you for getting in touch. We are so sorry to hear that you are yet to receive your order. We have looked into the matter immediately for you and have sent you an email with details of how we can get the matter resolved for you. If you need any further help, please contact us at care@tree2mydoor.com.

Posted 9 months ago

“Sadly the delivery service let you down. The lemon tree we ordered as a birthday present arrived upside down with the bottom of the box bashed in. A big handful of leaves (in photo, inside a plastic bag) had come off. We haven’t complained as we think the tree will be ok but it wasn’t a good service.”

Helpful Report

Posted 10 months ago

Hi Andrea, Thank you for taking the time to leave us a review. Oh no!! We are so sorry to hear that the service offered by our courier on this occasion has been below standard. As a small, family run business, we take great pride in everything we do and so when we are let down by the couriers in this way, it is very disappointing for us. Please let us know immediately if you have any problems with your lemon tree. We are always here to help and can be contacted at care@tree2mydoor.com.

Posted 10 months ago

“Horrendous! Tree arrived 3days after the delivery date. No refund on next day delivery premium. Offered free delivery on next order. When I won’t be ordering again. Tree finally arrived with the cardboard looking like it had been kicked down the path, out the van and around the warehouse. Customer service emails were dismissive and unhelpful as they stated that it was going to be investigated with DPD. Do not order from this company.”

Helpful Report

Posted 1 year ago

“I would never use this company as they didn't deliver the rose on my friend's birthday even though I paid £9 extra so it would arrive on her 50th birthday. Ten days on I still haven't had my money back. When you try to phone to get it sorted out it took a few days for them to return my calls.”

Helpful Report

Posted 1 year ago

Thanks again, Claire, for taking the time to leave us your feedback. We have taken your comments very seriously and have spoken with our couriers regarding your delivery. Your refund has now been processed. We are so sorry that you have had a disappointing shopping experience with us, and please contact us at care@tree2mydoor.com if we can help in any way.

Posted 1 year ago

“After service none existent. No replies to emails. Not happy at all.”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you for getting in touch regarding your lemon tree gift. Can you please confirm the email address you used when contacting us, as we are unable to locate any correspondence from you. We always aim to respond to our customers within 24hrs and would an opportunity to discuss your concerns. Please contact us at care@tree2mydoor.com if we can help in any way.

Posted 1 year ago

“The one and only time I will use them! The small myrtle tree turned out to be a tiny stump of a bush - no stem - several centimetres less than the shortest measure given in the size range on the website. It arrived in a tree box four-and-a-half times the "tree's" height. They want me to pay £15 to return it even though it is not as described. Only after a chat with Trading Standards! I think they are gambling that most of their customers are sending a gift and the recipient won't say anything.”

Helpful Report

Posted 1 year ago

Hi Stella, Thank you for taking the time to review our Mini Myrtle Tree. We are so sorry that you were unhappy with the item you received. We use only the best suppliers as we aim to source only the highest quality products, and we apologise if we have not met the standard on this occasion. Your feedback has been communicated to our suppliers. Please contact us at care@tree2mydoor.com if we can be of any further assistance.

Posted 1 year ago

“The rose was delivered on the 3 March we asked it for 7th of March”

Helpful Report

Posted 1 year ago

Hi James, Thank you for taking the time to leave us a review. We apologise that your order was delivered early. On checking the details we can see that you selected our 48hr delivery service, therefore your order was delivered on the 3rd March as opposed to the 7th. We hope this clarifies the situation for you and if you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com.

Posted 1 year ago

“The fact that I haven't received my product is pretty hard to write a review”

Helpful Report

Posted 1 year ago

Hi Ian, Thank you for taking the time to leave us a review. We are so sorry to hear that you are yet to receive your order. We have checked our system and cannot find any outstanding orders for you. Please let us know your order number/details and we will be happy to look into this matter further for you. You can contact us at care@tree2mydoor.com. We look forward to hearing from you.

Posted 1 year ago

“Charged me £5 delivery for an online print at home gift voucher. No idea if the recipient ever used the voucher. But what a rip off, won't purchase from here again”

Helpful Report

Posted 1 year ago

Hi Rachel, thanks for your review. It looks like you also added a card to a virtual voucher which is why you have been charged and this was an automatic system procedure to do. Please be rest assured that we did not rip you off. Kindly get in touch with our customer service team and they will happily resolve this for you and hopefully you can consider changing your 1 star review. Email them on care@tree2mydoor.com with your order ID or reply to your confirmation email.

Posted 1 year ago

“This hasn't been delivered. The picture from DPD isn't the address provided, or addresses near by. Checked with neighbours and addresses with similar sounding names and they've not had a delivery.”

Helpful Report

Posted 1 year ago

Hi Janette, Thank you for taking the time to leave us a review. We are so disappointed with our couriers on this occasion. We take great pride in our products and service, and strive to reach the highest of standards at all times. Please rest assured that your feedback will be discussed with the relevant people. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com, we’d love an opportunity to put this right.

Posted 1 year ago

Tree2mydoor is rated 4.7 based on 12,274 reviews