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Tree2mydoor Reviews

4.7 Rating 12,274 Reviews

94 %

of reviewers recommend Tree2mydoor

Company Reviews

Product Reviews

4.7

Based on 12,274 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tree2mydoor:

The tree gifts company, specialising in a mail order gift service where customers can send individually gift wrapped trees and plants for presents.
Each tree or a plant comes with exclusive greetings card that you personalise at time of order. Choose from miniature established trees to young trees and seed packs to send as gifts that will last for many years to come.

Visit Website

Phone:

01618706368

Email:

hello@tree2mydoor.com

Tree2mydoor 5 star review on 11th April 2024

Tree2mydoor 5 star review on 10th April 2024

Tree2mydoor 5 star review on 10th April 2024

Tree2mydoor 5 star review on 27th March 2024

Tree2mydoor 5 star review on 15th March 2024

Tree2mydoor 5 star review on 4th March 2024

Tree2mydoor 5 star review on 4th March 2024

410

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst the product was nice, the company omitted to include my message that somewhat detracted from a nice experience. My friend had to ring round her friends to ascertain who sent it.”

Posted 1 week ago

Dear Jayne, Thank you so much for taking the time to share your feedback with us. We are very sorry to hear that your message was missing from your order, as that is never our intention. We completely understand the importance of a gift being delivered in perfect order and apologise that we missed the mark on this occasion. If we can be of assistance please do not hesitate to let us know at care@tree2mydoor.com. We are always happy to help.

Posted 1 day ago

“Delivered on correct day. As it was a gift for someone 350 miles away I cannot comment on what was delivered!”

Posted 1 week ago

Hi Andrea, Thank you for your review. We are delighted to hear that your gift arrived on the day you requested, as that is always our intention. We hope the gift will be enjoyed for a very long time. If you require any further assistance, please let us know at care@tree2mydoor.com.

Posted 1 week ago

“Pleased with product & delivery. However, getting emails too regularly & unable to unsubscribe.!!”

Posted 2 weeks ago

Hi Roy, Thank you for taking the time to leave us your review of tree2mydoor.com. Whilst we are delighted to hear that you are pleased with your order and our delivery service, we are sorry to hear that you are having trouble subscribing from our emails. Rest assured we have taken care of this for you and you should no longer receive our marketing communication. If there is anything else we can help you with, please do not hesitate to let us know at care@tre2mydoor.com.

Posted 2 weeks ago

“The delivery was made on time”

Posted 3 months ago

Dear Fiona, Thank you so much for taking the time to share your review of our Remembrance Rose Bush Gift. If you ever need any assistance with your purchase, please don't hesitate to reach out to us at care@tree2mydoor.com. We would be more than happy to assist you.

Posted 2 months ago

“Firstly, my purchase was supposed to arrive on 22/12/2023 but, as documented with yourselves, there was a delay from the delivery company and so it didn’t arrive until after Christmas. Unfortunately, she’s not very well as she obviously wasn’t kept in the best conditions between dispatch and delivery. We are doing the best to revive her and will let you know how we get on. Thank you for your concern.”

Posted 3 months ago

Thank you so much for your feedback, Justin! We really appreciate it however we are very disappointed to hear that your Corkscrew Bay Tree arrived in a less than perfect condition, as that is never our intention. We pride ourselves on supplying the best products to all of our customers and when we are let down due to events outside of our control, it is very frustrating for our whole team. If you would like to contact us at care@tree2mydoor.com, we would be happy to look into the matter further for you. We are always happy to help!

Posted 3 months ago

“Considering the company asked for my review yet still haven’t responded to my customer service message I’ll go ahead. Lemon tree arrived - looks fantastic except the lemons weren’t secured to the tree and the branch has come off. Very slow response and I am actually still waiting to hear back. My initial order (279957) was 3 weeks ago and now it would be difficult to rectify the situation in time for Christmas since this is a gift…”

Posted 4 months ago

Hi Andrew, Thank you for taking the time to leave us your review. We received your email regarding the delivery of your lemon tree and apologise if you have not seen our response. Perhaps it went to your spam folder. We wrote back to you the next morning. We want all of our customers to be delighted by our products and the service we provide, and we are so sorry to hear that you feel let down on this occasion. We do everything we can to ensure that our products arrive in the best possible condition, and on time, and when that doesn’t happen due to events outside of our control, it is very frustrating for our whole team. Please contact us at care@tree2mydoor.com and we can look into the matter further for you. We look forward to hearing from you.

Posted 3 months ago

“Customer service was good I response to complaint. Overall happy with product and service. Let down by card”

Posted 4 months ago

Thanks again, Linda for your feedback! We strive to deliver the best possible products and service to our customers, at all times, and we were happy to have been able to assist you with your complaint. Please don't hesitate to contact us at care@tree2mydoor.com if you need any help in the future - we're always here to help.

Posted 4 months ago

“The tree was very small for the price. I realised that Marks and spencer do an olive tred for twice the height but same price. Although it was a good quality tree i now realise in comparison to other retailers yours was very expensive.”

Posted 4 months ago

Hi Alison, Thank you for taking the time to leave us a review of our Christmas Mini Olive Tree Gift. We are sorry to hear that you are a bit disappointed with the size of the tree compared to those sold by some high street retailers. Our trees all come with a free MyTree Warranty and after sales care, that includes monthly emails that give you all the information you need to care for your tree that month, taking into account the seasonal changes. Our customer service team are also on hand to offer help and advice where needed. If there is anything we can do for you, please let us know at care@tree2mydoor.com. We are always here to help.

Posted 4 months ago

“It was delivered upside down”

Posted 6 months ago

Hi Ros, We are so sorry to hear that your order arrived upside down, despite our packaging clearly stating 'This Way Up' and 'Fragile'. We do everything we can to ensure our products arrive in the best possible condition, and when we are let down by our courier in this way, it's very frustrating for our whole team. If there is anything we can do to help with your order, please let us know at care@tree2mydoor.com.

Posted 6 months ago

“Tree arrived on time. It was a Ruby Anniversary gift. We ordered a gift card with it, with a message, but card not included so person didn't know who it was from. They guessed by process of elimination.”

Posted 6 months ago

Hi Caryl, Thank you once again for taking the time to leave us a review. We are so sorry that your card and message were not included with your order. This is far from the level of service we set for ourselves and your feedback has been passed to our Packing Manager for their immediate attention. Thank you for taking the time to leave us your review, and please contact us at care@tree2mydoor.com if we can be of any further assistance.

Posted 6 months ago

“I ordered a lemon tree but unfortunately an Orange tree was sent . It has been sorted out now ! It was a gift”

Posted 6 months ago

Hi Elizabeth, Thank you for taking the time to leave us your review. We are so sorry your recipient received the incorrect tree, and we can confirm that this issue has now been resolved with your recipient. The issue has been discussed with our Nursery Manager, to ensure this does not happen again. If you need any further assistance with your purchase, please don't hesitate to contact us at care@tree2mydoor.com.

Posted 6 months ago

“Brought as a gift so sent to recipient however was told it was delivered upside down luckily not for long ? Other than that she’s actually happy with healthy plant”

Posted 8 months ago

Hi Wendy, Thank you for taking the time to leave us a review. We are so sorry to hear that your order was not handled with due care and attention by our courier and rest assured we will be discussing with them to ensure this issue is addressed moving forward. We hope your recipient enjoys the Tulip Magnolia Tree for many, many years to come and if there is anything we can help you with, please let us know at care@tree2mydoor.com.

Posted 8 months ago

“Ordered a tree for a cousins 70th birthday. Most important was that it was delivered on the day- sadly it wasn’t. Can’t comment on the quality, as I don’t live around the corner but they have said it’s lovely.”

Posted 8 months ago

Hi Donna, Thank you for taking the time to leave us a review. We are so disappointed with our couriers on this occasion. We take great pride in our products and service, and strive to reach the highest of standards at all times and apologise that your delivery was delayed. Please rest assured that your feedback will be discussed with the relevant people. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com, we’d love an opportunity to put this right.

Posted 8 months ago

“The tree unfortunately didn’t arrive on time and although I was told I’d have a refund of the difference in the postage that hasn’t happened so far. The tree itself was much smaller than I’d hoped for - but hopefully it will grow and our friends may be able to report some lemons in due course.”

Posted 8 months ago

Hi Lesley, Thank you for taking the time to leave us your review. We are so sorry to hear that your order arrived a day late. We have checked and your refund has cleared through the banking system and should be showing in your account. We hope your friend enjoys her lemon tree for many, many years to come and if you need any help with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com.

Posted 8 months ago

“It was very small!”

Posted 9 months ago

Hi Susan, Thank you for taking the time to review our Rowan Tree Gift. We are so sorry to hear that you were unhappy with the item. We use only the best suppliers as we aim to source only the highest quality products, and we apologise if we have not met the standard on this occasion. Your feedback will be communicated to our suppliers. Please contact us at care@tree2mydoor.com if we can be of any further assistance, we’d love an opportunity to put this right.

Posted 9 months ago

“This is the second time I’ve purchased as the previous recipient was very pleased. Unfortunately on this occasion another family member also have a golden rose bush from another supplier. I therefore saw both together and the other looked healthier and a better shape. It was still nice but when compared not to the same standard”

Posted 9 months ago

Hi Sandra, Thank you for taking the time to leave us a review. We are so sorry to hear that you were unhappy with the item. We use only the best suppliers as we aim to source only the highest quality products, and we apologise if we have not met the standard on this occasion. Your feedback will be communicated to our suppliers. Please contact us at care@tree2mydoor.com if we can be of any further assistance, we’d love an opportunity to put this right.

Posted 9 months ago

“The Rose plant is very healthy but the packaging (shown in the photo in beautiful pink tissue paper and cellophane) arrived to our friend who lost her Mother in very shoddy yellow packaging with very old ribbon- such a shame.”

Posted 10 months ago

Hi Sara, Thank you for taking the time to review our Special Mum rose bush. We are so sorry to hear that you were unhappy with the packaging. We aim to source only the highest quality products, and we apologise if we have not met the standard on this occasion. Your feedback will be communicated to our suppliers. Please contact us at care@tree2mydoor.com if we can be of any further assistance, we’d love an opportunity to put this right.

Posted 10 months ago

“not interested”

Posted 10 months ago

Thanks again, Kiron, for taking the time to leave us a review. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com.

Posted 10 months ago

“The "tree" was tiny. It would be nice if they could put an estimate cm of how big the tree is so it could meet your expectations. I was pretty bleak when watching my friend open it via whatsapp video. :(”

Posted 11 months ago

Hi Haley, Thank you for taking the time to review our Lemon Tree. We are so sorry to hear that you were unhappy with the item. We use only the best suppliers as we aim to source only the highest quality products, and we apologise if we have not met the standard on this occasion. Your feedback will be communicated to our suppliers immediately. Please contact us at care@tree2mydoor.com if we can be of any further assistance, we’d love an opportunity to put this right.

Posted 11 months ago

“The tree arrives slanted and i requested Saturday delivery as it was for Eid and it arrived on Tuesday.”

Posted 11 months ago

Hi Zarina, Thank you for taking the time to review our Twisted Olive Tree. We are so sorry to hear that you are disappointed with your tree and delivery service we provided as this is never our intention and far from the standard that we set for ourselves. We have taken note of your feedback and will pass this onto our suppliers and couriers for their attention. Please contact us at care@tree2mydoor.com if we can help in any way.

Posted 11 months ago

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Tree2mydoor is rated 4.7 based on 12,274 reviews