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Tree2mydoor Reviews

4.7 Rating 12,287 Reviews

94 %

of reviewers recommend Tree2mydoor

Company Reviews

Product Reviews

4.7

Based on 12,287 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tree2mydoor:

The tree gifts company, specialising in a mail order gift service where customers can send individually gift wrapped trees and plants for presents.
Each tree or a plant comes with exclusive greetings card that you personalise at time of order. Choose from miniature established trees to young trees and seed packs to send as gifts that will last for many years to come.

Visit Website

Phone:

01618706368

Email:

hello@tree2mydoor.com

Tree2mydoor 5 star review on 11th April 2024

Tree2mydoor 5 star review on 10th April 2024

Tree2mydoor 5 star review on 10th April 2024

Tree2mydoor 5 star review on 27th March 2024

Tree2mydoor 5 star review on 15th March 2024

Tree2mydoor 5 star review on 4th March 2024

Tree2mydoor 5 star review on 4th March 2024

410

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the purchase itself (a rose) but really unimpressed with the delivery - left outside my Mum’s front door - no- one rang the bell (both my parents were in and listening out for it). Anyone could have walked off with it. Suggest you change your courier company. I couldn’t leave them feedback so doing so via you instead.”

Posted 2 months ago

Dear Ruth, Thank you for taking the time to share your feedback of your recent Tree2mydoor purchase with us. We truly appreciate your valuable input, as it allows us to continuously improve our service. We are sorry to hear of the poor delivery experience with your rose. It is very disappointing that the parcel was left outside your mum's front door without any notification. Your concerns about the security of the package have been duly noted, and we understand the importance of ensuring safe and reliable deliveries. We appreciate your feedback and will ensure this is communicated to the relevant people, to ensure the issues are addressed immediately. Please contact us at care@tree2mydoor.com if we can be of any further assistance to you. We're always happy to help.

Posted 2 months ago

“Misinformation on site about postage. I paid for next day postage which was irrelevant since it turned out plants were not being delivered till the next week. It was in memory of a very dear friend . I had to ask her daughter if it had been delivered which was distressing. Then I was informed nursery had not been open and the extra postage was refunded. I think my disappointment was worth more than £2.”

Posted 3 months ago

Hi Anna, Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Tree2mydoor. We apologise for the disappointment caused with the delivery of your gift, especially given the sentimentality attached to it. We only ever want our customers and their recipients to be delighted by the products and service we provide and apologise for missing the mark on this occasion. Your feedback has been key in improving this moving forwards. If there is anything we can do to help, please let us know at care@tree2mydoor.com.

Posted 3 months ago

“Very happy with transaction from start to finish ,happy also with product purchased.”

Posted 5 months ago

Hi Eileen, Thank you so much for taking the time to leave us your review. We are delighted to hear that you are happy with the product and service we provided you, as this is always our intention. As a small, independent business we rely on the feedback our customers give us, and we're happy you enjoyed your shopping experience with us. We were just wondering what it was that led you to give us 2 out of 5 stars? We would love the opportunity to put whatever the problem is, right for you, and then perhaps you could review the score you gave us. You can contact us at care@tree2mydoor.com and we look forward to hearing from you.

Posted 5 months ago

“Date of delivery was initially weeks away (it's not fast foliage folks!) and then it was pushed back another day...to the day of the funeral of the person I bought the tree for....so not ideal. Complained and got it pushed back a day further but ZERO reaction to my expression of dissatisfaction....no follow-up email to apologise or try to remedy just a move of date with nothing else. Tree arrived - sorry looking specimen. This was my second purchase from T2MD ...it wll be the last.”

Posted 6 months ago

Hi Siobhan, Thank you for taking the time to leave us your review. We do everything we can to ensure that our products arrive in the best possible condition, and on time, and when that doesn’t happen due to events outside of our control, it is very frustrating for our whole team as we work very hard to provide the best possible customer service. Please rest assured that your feedback has been discussed with our courier, in an attempt to improve the level of service they offer. As your delivery date was missed, you initially wrote to us asking us to ensure that the rose bush arrived the day after the funeral, as the courier had automatically allocated the next day for delivery. We wrote to you twice on the 19th September to confirm that this had in fact been done for you and we apologise if you did not see either of those emails. Please rest assured that the tree sapling that your recipients received is simply going into the deciduous phase whereby it looses its leaves for the winter, and we are confident that come the spring, the tree will start to grow into the living memorial you were hoping for. We hope this clarifies the matter for you and please contact us at care@tree2mydoor.com if we can be of any further assistance, we’d love an opportunity to put this right.

Posted 6 months ago

“Rose arrived on time and well packed. However leaves covered in black spot”

Posted 7 months ago

Hi Julie, Thank you for taking the time to review our To My Wonderful Husband rose bush. We are so sorry to hear that you are unhappy with the rose bush you received, as this is never our intention. We use only the best suppliers as we aim to source only the highest quality products, and we apologise if we have not met the standard on this occasion. Rose bushes are deciduous and are currently entering this phase, hence the markings on the leaves. Rest assured this is not detrimental to the health of the rose bush, which can be cut back ready for winter. New growth occurs from Spring with bloom growing from June, and we are confident your plant will go on to thrive for many, many years to come. Please contact us at care@tree2mydoor.com if we can be of any further assistance to you.

Posted 7 months ago

“The inability to order by phone led to a very unfortunate misunderstanding”

Posted 8 months ago

Hi Richard, Thank you for taking the time to leave us a review. We are sorry we were unable to take your order over the telephone on this occasion. We hope you found our website easy to navigate and your order arrived as planned. Please contact us at care@tree2mydoor.com if we can help in any way.

Posted 8 months ago

“The delivery process was efficient - arrived on the correct day and I was notified of timings. Less impressed with the product itself - please see comments below.”

Posted 8 months ago

Thanks again, Elizabeth, for taking the time to leave us a review. We are happy to hear that your delivery went smoothly and if there is anything we can do with regards to the product you received from us, please let us know at care@tree2mydoor.com. We'd love the opportunity to put this right.

Posted 8 months ago

“My dated order was to arrive one week early thankfully it got stopped. I was advised that my order would be delivered on the day I requested, however this didn’t happen so I had to phone and see what was happening, only to be told because I lived in Scotland delays can happen. We are in the UK by the way! I said if this was the case then why isn’t this taken into consideration so the customer receives the gift on the date required. So I was advised if it did not arrive tomorrow then it would be the next day. I must admit I’m NOT a happy customer.”

Posted 8 months ago

Hi Elaine, Thank you for taking the time to leave us a review. We are so sorry that there has been some confusion with the delivery of your order and as discussed in our email, we have adjusted your delivery fee accordingly. We always do our very best to ensure that our products are delivered on time and apologise that we have not met the standard on this occasion. Please contact us at care@tree2mydoor.com if we can be of any further assistance.

Posted 8 months ago

“I have ordered a number of trees from you before and have always been thrilled. However this last lemon tree was a huge disappointment. There was plenty of foliage but no lemons. I was really upset as it was a 60th birthday present for my brother. I especially ordered from you as so pleased previously… zero wow factor this time”

Posted 9 months ago

Thank you again, Ruth, for leaving a review and sharing your feedback with us. We are extremely sorry to know that you are unhappy with your recent purchase, and we use reviews such as these to build and grow for the future. It is really important to us that we strive and work hard to ensure all our customers have a delightful shopping experience and we are sorry it was not the case for you on this occasion. Please contact us at care@tree2mydoor.com if we can be of any further assistance.

Posted 9 months ago

“Quality of plaque was very good , plinth to go with it was way too big . As for the engraving - it was so small that I required strong reading glasses to read inscription . The font was smaller than numbers on the bottom of a bank card . When I complained I was told camera was out of focus ( iPhone 13) this was the point the naked eye could not focus on the words . I had ordered this to mark my fathers memorial and was told I would receive a replacement. I have had to conduct memorial without this sentimental addition to a sad day and I still have not received the replacement.”

Posted 10 months ago

Hi Tonya, Thank you for taking the time to leave us your review. We are looking into the matter regarding the engraving on your plaque, as this is not to our suppliers usual high standard and we apologise sincerely that you have been disappointed and inconvenienced at such a sad time. Rest assured we will get this matter resolved for you and please let us know if there is anything else we can do for you at care'tree2mydoor.com.

Posted 9 months ago

“The tree had been incorrectly packed and was upside down. Fortunately it appeared that someone at the delivery company had opened the box and discovered this. There was no information to identify the type of tree nor about its care”

Posted 11 months ago

Hi Diane, Thank you for taking the time to leave us a review. We are so disappointed to hear that your Pink Magnolia Tree was not delivered correctly for you as this is never our intention. We expect that the packaging was compromised during transit and the tree placed back into the box incorrectly, which is completely unacceptable. We take great pride in our products and service, and strive to reach the highest of standards at all times, and so when we are let down like this, our team feels very frustrated. Please remember to register the 12 months warranty should you have any concerns about the tree moving forward. This will also activate our monthly care emails that will provide you with all the information you need to care for the tree throughout the year. https://tree2mydoor.com/pages/mytree If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com, we’d love an opportunity to put this right.

Posted 11 months ago

“Delivery as expected with good communication.”

Posted 1 year ago

Hi Ali, Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with the service we provided. Here at T2MD, we always aim to delight all of our customers and your feedback is much appreciated. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com.

Posted 1 year ago

“Ordered a rose bush to be delivered on a 50th Birthday. Paid extra for specific day delivery. The rose was not delivered until the next day and despite a phone call which was not answered nor the message left responded to ,nor any communication from the company advising about the delay I will admit the receipient was happy with the rose bush. The refund of my extra delivery charge of £3 is insulting considering the company's customer service was severely lacking.”

Posted 1 year ago

Hi Barbara, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your experience shopping with us. We apologise that your call went unanswered, however, our offices were closed for the Christmas break. Please contact us at care@tree2mydoor.com if we can be of any further assistance, we’d love an opportunity to put this right.

Posted 1 year ago

“Paid for expedited delivery between Christmas & New Year but despite confirming and charging, delivery not made until 5th Jan. I asked for refund on delivery but was only offered £2 which wasn’t worth the discussion Will not use again - lots of other companies.”

Posted 1 year ago

Hi Julia Thank you for taking time out of your day to leave us a review. We are so disappointed with our couriers on this occasion. We take great pride in our products and service and strive to reach the highest of standards at all times. Please rest assured that your feedback will be discussed with the relevant people. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com.

Posted 1 year ago

“Unfortunately my note wasn’t left on the rose so left it awkward with me having to ask the person if they had received the rose.”

Posted 1 year ago

Hi Catherine, Once again, we apologise sincerely for the missing message, and thank you for your feedback. We will be sure to pass this on to the relevant people, immediately. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com.

Posted 1 year ago

“I ordered a rose for my friends’ Golden Wedding Anniversary together with an added Lovebom pot of forget me not seeds. Whilst I the rose arrived on the day requested the added gift did not. Since 23 September I have been trying to find out the situation only to be told there is a problem. Promises of delivery on subsequent days have failed to materialise. I have asked for that part of the order to,be cancelled and a refund made, to no avail.”

Posted 1 year ago

Hi Mabel, Thank you so much for taking the time to leave us a review. We are so sorry to learn that the Lovebom Gift failed to arrive and we will be in contact with our couriers about this matter immediately. We will, of course, arrange an immediate refund for the missing item. We will contact you via email to confirm the details. Please accept our sincere apologies for this error and let us know if there is anything else we can do for you at care@tree2mydoor.com.

Posted 1 year ago

“Hi, I’ve not received my order yet”

Posted 1 year ago

Thank you for taking the time to leave us a review. We will look into the status of your order immediately, and contact you via your email address with an update. We are here to help, and apologise for the inconvenience you have been caused. We will be in touch soon.

Posted 1 year ago

“Tree was sent without a card.”

Posted 1 year ago

Hi there, Thank you for taking the time to leave us a review. We are sorry to learn that your gift message was not included with your At Peace rose bush. Please accept our most sincere apologies for this error, this is unacceptable and far below the standard that we set for ourselves. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com, we’d love an opportunity to put this right.

Posted 1 year ago

“Service was fine and delivery arrived on time but unfortunately I was less than impressed with the quality of the rose bush”

Posted 1 year ago

Hi Dean, Thank you for taking the time to review Tree2mydoor.com. It is always our aim to delight all of our customers and we are so pleased that you are happy with our service and delivery. We are however very disappointed to hear that the quality of the rose bush you bought was unacceptable. We are here to help, and please don't hesitate to contact us at care@tree2mydoor.com if you would like assistance with your purchase.

Posted 1 year ago

“This was for a 50th birthday present and I purchased it 2 weeks before, would have needed 2 months to present as the picture depicts. The delivery was 7 days. The wand is growing but I think it is very expensive for the delivery of 9 willow stico. Sally Pearce”

Posted 1 year ago

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Tree2mydoor is rated 4.7 based on 12,287 reviews