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Tree2mydoor Reviews

4.7 Rating 12,323 Reviews

94 %

of reviewers recommend Tree2mydoor

Company Reviews

Product Reviews

4.7

Based on 12,323 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tree2mydoor:

The tree gifts company, specialising in a mail order gift service where customers can send individually gift wrapped trees and plants for presents.
Each tree or a plant comes with exclusive greetings card that you personalise at time of order. Choose from miniature established trees to young trees and seed packs to send as gifts that will last for many years to come.

Visit Website

Phone:

01618706368

Email:

hello@tree2mydoor.com

Tree2mydoor 5 star review on 29th April 2024

Tree2mydoor 5 star review on 29th April 2024

Tree2mydoor 5 star review on 29th April 2024

Tree2mydoor 5 star review on 11th April 2024

Tree2mydoor 5 star review on 10th April 2024

Tree2mydoor 5 star review on 10th April 2024

Tree2mydoor 5 star review on 27th March 2024

413

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The "tree" was tiny. It would be nice if they could put an estimate cm of how big the tree is so it could meet your expectations. I was pretty bleak when watching my friend open it via whatsapp video. :(”

Posted 1 year ago

Hi Haley, Thank you for taking the time to review our Lemon Tree. We are so sorry to hear that you were unhappy with the item. We use only the best suppliers as we aim to source only the highest quality products, and we apologise if we have not met the standard on this occasion. Your feedback will be communicated to our suppliers immediately. Please contact us at care@tree2mydoor.com if we can be of any further assistance, we’d love an opportunity to put this right.

Posted 11 months ago

“The tree arrives slanted and i requested Saturday delivery as it was for Eid and it arrived on Tuesday.”

Posted 1 year ago

Hi Zarina, Thank you for taking the time to review our Twisted Olive Tree. We are so sorry to hear that you are disappointed with your tree and delivery service we provided as this is never our intention and far from the standard that we set for ourselves. We have taken note of your feedback and will pass this onto our suppliers and couriers for their attention. Please contact us at care@tree2mydoor.com if we can help in any way.

Posted 11 months ago

“Bought this cherry tree as a gift,but wasn't impressed when it was received. Nothing like the picture.Expect a few long twigs with some leaves on ,mainly bare. I definitely dont think it was worth the price.”

Posted 1 year ago

Hi Yasmeen, Thank you for taking the time to review our Dwarf Cherry Tree Gift. We are so sorry to hear that you were unhappy with the tree you ordered as this is never our intention. We use only the best suppliers as we aim to source only the highest quality products, and we apologise if we have not met the standard on this occasion. Dwarf Cherry Trees are deciduous and arrive cut back with short stems between Oct - May. New growth occurs from Spring with bloom growing from June. We apologise if this information was misleading, and please rest assured that the tree will be in full bloom in no time. In the meantime, please contact us at care@tree2mydoor.com if we can be of any further assistance, we’d love an opportunity to put this right.

Posted 1 year ago

“I bought a rose as a gift for my friends birthday, whilst she was pleased to receive it, I was less than impressed at their courier DPD, having paid for expedited post and picked a day , it wasn't delivered in time.”

Posted 1 year ago

Hi Francesca, Thank you for taking the time to leave us a review. We are so disappointed with our couriers on this occasion. We take great pride in our products and service, and strive to reach the highest of standards at all times. Please rest assured that your feedback will be discussed with the relevant people. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com, we’d love an opportunity to put this right.

Posted 1 year ago

“Did not arrive on date it was suppoded to be delivered”

Posted 1 year ago

Hi Ann, Thank you for taking the time to leave us a review. We are so disappointed with our couriers on this occasion. We take great pride in our products and service, and strive to reach the highest of standards at all times. Please rest assured that your feedback will be discussed with the relevant people. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com.

Posted 1 year ago

“Tree arrived on time, had a bit of damage to it emailed back and forth to show what damage was caused. Also white powder visable on leaves which I was told is residue from watering. Package box was to small for tree and foliage not wrapped. Not very impressed with the outcome of emails. There are cheaper options out there but chose to go with this company as it was a present. I wonder if the service would of been better from an other company.”

Posted 1 year ago

Hi Shaun, Thank you for taking the time to review our Lemon Tree. We are so sorry to hear that you were unhappy with the tree you received. We use only the best suppliers as we aim to source only the highest quality products. Unfortunately, as we are shipping live trees, there may be some fruit/leaf drop from time to time, however, this is not detrimental to the longevity of the plant. Please contact us at care@tree2mydoor.com if we can be of any further assistance.

Posted 1 year ago

“The fault is mine but I would suggest reading the description carefully as we received a box a metre high which contained a plant 25 cms tall at most! I was quite shocked how small it was to be honest. However the packaging was completely over the top!”

Posted 1 year ago

Thanks again for your feedback, Janet. We appreciate you taking the time out of your day to let us know about your experience shopping with us and your comments have been taken on board. If you need any assistance from us, please don't hesitate to contact us at care@tree2mydoor.com.

Posted 1 year ago

“You need a telephone number on line in large numbers so us older generation not so skilled with the internet can speak with a member of staff.”

Posted 1 year ago

Hi Justine, Thank you for getting in touch. You are able to speak to a member of our customer service team between 9am and 4pm Monday to Friday on the following number: 0161 870 6590. Unfortunately though, for security reasons, we are unable to take telephone orders at the moment. We hope this helps and please let us know if there is anything we can help you with at care@tree2mydoor.com.

Posted 1 year ago

“Problem placing order due to new website so placed without a gift message. Then noticed same rose bush was a lot cheaper from other suppliers. Contacted company who replied quickly but not offered any sort of price match or compensation. A small gesture would have been appreciated so will not use as my first choice in furture.”

Posted 1 year ago

Hi Jill, Thank you for taking the time to leave us a review. As a gift company, our prices are based on the cost of purchasing the product from our suppliers and then the gift wrapping charges. We are so sorry that you are disappointed with the price but hope that the quality of the product will prove to be worth it over the coming years. If we can be of further help to you, please let us know at care@tree2mydoor.com.

Posted 1 year ago

“The Lemon tree arrived in quite a flimsy box the base had come undone and a couple of the lemons had come off in transit. It was a shame as the quality of the tree is excellent”

Posted 1 year ago

Hi Jacky, Thank for you taking the time to leave us a review. We are so sorry to hear that some of the fruit has fallen off your lemon tree during transit and please rest assured that your feedback will be discussed with the relevant people. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com, we’d love an opportunity to put this right.

Posted 1 year ago

“Have had a mixed bag at times.”

Posted 1 year ago

Hi Samantha, Thank you for taking the time to leave us a review. We are so sorry to hear that you have had a disappointing shopping experience with us. This is far from the standard that we set for ourselves, and we have taken note of your feedback. Please contact us at care@tree2mydoor.com if we can help in any way.

Posted 1 year ago

“Delivery was on the day and time expected but rose was a disappointment to all”

Posted 1 year ago

Hi Melanie, Thank you for taking the time to review T2MD. We are so sorry to hear that you were unhappy with your purchase. We use only the best suppliers as we aim to source only the highest quality products, and we apologise if we have not met the standard on this occasion. Your feedback will be communicated to our suppliers. Please contact us at care@tree2mydoor.com if we can be of any further assistance, we’d love an opportunity to put this right.

Posted 1 year ago

“I thought it would arrive a bit sooner than it did but my bereaved friends said the roses were lovely, Thank you. I did enquire and Tree2mydoor responded quickly.”

Posted 1 year ago

Hi Isabelle, Thank you for taking the time to leave us a review. We are so pleased to hear that your friends are happy with their At Peace Rose Bush and we hope they enjoy it for many, many years to come. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com.

Posted 1 year ago

“Everything Tree2my door did was great it was the horrendous delivery that ruined the whole experience. DPD emailed 1 hour arrival slots three days in a row without delivering. When DPD did finally deliver they just left the tree on the doorstep when we were clearly at home.”

Posted 1 year ago

Hi Daron, Thank you for taking the time to leave us a review. We are so disappointed with our couriers on this occasion. We take great pride in our products and service, and strive to reach the highest of standards at all times. Please rest assured that your feedback will be discussed with the relevant people. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com, we’d love an opportunity to put this right.

Posted 1 year ago

“Online ordering service was good but £9 supplement for a nominated “day” delivery for the gift to then be delivered at 8pm at night was not very good service- the date was important as the rose was for a birthday gift”

Posted 1 year ago

Hi Jill, Thank you for taking the time to leave us a review. We apologise for your delivery arriving late and we are so disappointed with our couriers on this occasion. We take great pride in our products and service, and strive to reach the highest of standards at all times. Please rest assured that your feedback will be discussed with the relevant people. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com, we’d love an opportunity to put this right.

Posted 1 year ago

“The rose tree I ordered was not delivered but I wasn’t notified. I had to ask the family who I had bought it for if it had arrived as thought it odd that they hadn’t acknowledged the gift. I have been offered another delivery date but after Christmas when I had ordered in plenty of time. The response to my complaint was prompt.”

Posted 1 year ago

Hi Julie, We are so disappointed with our couriers on this occasion. We take great pride in our products and service and strive to reach the highest of standards at all times. Please rest assured that your feedback has been discussed with the relevant people. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com, we’d love an opportunity to put this right.

Posted 1 year ago

“Hi, I’m absolutely delighted with my Lemon Tree apart from the fact it has lots of little black fly which I am battling with. Apart from that it’s great!”

Posted 1 year ago

Hi Tania, Thank you for taking the time to review our Lemon Tree. We are so sorry to hear that you are having issues with flies on your tree and please contact us at care@tree2mydoor.com if we can be of any help, we’d love an opportunity to put this right.

Posted 1 year ago

“The ordering process was straightforward. The quality of the tree is excellent. I paid £9 for delivery on Tuesday (birthday) and it was delivered on Wednesday.”

Posted 1 year ago

Hi Robert, Thank you for taking time out of your day to leave us a review. We are so disappointed with our couriers on this occasion. We take great pride in our products and service and strive to reach the highest of standards at all times. Please rest assured that your feedback will be discussed with the relevant people, immediately. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com, we’d love an opportunity to put this right.

Posted 1 year ago

“Had issues ordering online - had a gift card but couldn't order what I initially wanted as not enough money on gift card and I couldn't top up by credit card. Had to buy smaller option. Once order went through everything else was fine and mini lemon tree arrived a couple of days later.”

Posted 1 year ago

Hi Deborah, Thank you for taking the time to leave us a review. We are so sorry to hear that you had issues using your gift card online. We have passed your feedback to our technical department for their immediate attention. If you need any help with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com.

Posted 1 year ago

“Original order did not arrive even paying next day delivery. You resent but still didn’t arrive then had to email again to finally get a delivery. The original thought behind present to arrive on the day my friend retired was lost due to you”

Posted 1 year ago

Hi Georgia, Thank you for taking the time to leave us a review. We are so sorry about the error made with the delivery of the Happy Retirement rose bush. We fully appreciate your frustration and disappointment, especially given the sentimentality attached to the gift. Your feedback has been passed to our couriers for their attention. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com, we’d love an opportunity to put this right.

Posted 1 year ago

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Tree2mydoor is rated 4.7 based on 12,323 reviews