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Tree2mydoor Reviews

4.7 Rating 12,358 Reviews

94 %

of reviewers recommend Tree2mydoor

Company Reviews

Product Reviews

4.7

Based on 12,358 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tree2mydoor:

The tree gifts company, specialising in a mail order gift service where customers can send individually gift wrapped trees and plants for presents.
Each tree or a plant comes with exclusive greetings card that you personalise at time of order. Choose from miniature established trees to young trees and seed packs to send as gifts that will last for many years to come.

Visit Website

Phone:

01618706368

Email:

hello@tree2mydoor.com

Tree2mydoor 5 star review on 15th May 2024

Tree2mydoor 5 star review on 29th April 2024

Tree2mydoor 5 star review on 29th April 2024

Tree2mydoor 5 star review on 29th April 2024

Tree2mydoor 5 star review on 11th April 2024

Tree2mydoor 5 star review on 10th April 2024

Tree2mydoor 5 star review on 10th April 2024

414

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A special birthday rose was ordered and £8 paid for next day delivery. Delivery delayed and to wrong address!”

Posted 4 years ago

“Unable to collate 1 gift order and 1 gift tag even though I telephoned.”

Posted 4 years ago

“Arrived 3 days early even though paid to be delivered on specific date for special anniversary. Also some flowers dying already less than a week later.”

Posted 4 years ago

“I was surprised by the size of the box compared to the contents. I was pleased with the rose when I unpacked it but thought it may have been more established. Very pricey for what it was.”

Posted 4 years ago

“Need to deliver evenings and/weekends to accommodate working households . This is a deal breaker for me in the future .”

Posted 5 years ago

“Very Happy with online order and suitable delivery date offered by Tree2mydoor. Not happy with delivery by dpd, who left the order on a doorstep on a busy road. Family saw the delivery van arrive, went downstairs to open the door only to see the van drive off and rose bush lying on the doorstep. The driver made no attempt to knock or ring bell to make sure package was safely delivered, if the package was delivered as expected I'd have given a VERY GOOD score.”

Posted 5 years ago

“Had a problem with completing my order on line so telephoned instead. Having been assured that I would receive the item at the same price was in line this was not the case. After I compained the difference was "refunded" to my "account" although I don't have an account. Also despite carefully spelling my name on several occasions I am still getting communications with my name spelled wrongly. Apparently the item I ordered was OK so at least the experience was not all negative.”

Posted 5 years ago

“I haven't been told whether the tree (a present) was delivered.”

Posted 5 years ago

“No problem with delivery. Very speedy. Wrong memorial pack delivered, instead of one for an adult person they sent a memorial pack for a pet. If nothing else it did lighten the mood of the recipient.”

Posted 5 years ago

“Delivered on time but was much smaller than expected or appeared in the photo.”

Posted 5 years ago

“No problem with tree2door problem with delivery company did not deliver”

Posted 5 years ago

“The rose bush arrived on time but was not very healthy - flower buds had brown marks on which have shown as the petals bloom. I expected a proper 'Pearl Anniversary' rosebush care information label but it was just a printed with the words 'Pearl Anniversay' so could have been put any rose bush. Not really worth the money and my error for not going to a garden centre to see before buying.”

Posted 5 years ago

“The rose bush arrived when it was expected but looked a bit sad and sorry even though we opened the packaging immediately. A large number of the rose flowers were actually dead and by the time we had opened it all up there were petals everywhere. I know the weather is unusually hot but it all looked a bit squashed. I have now replanted it in a large pot with rose compost and deadheaded it so i hope it will begin to flourish, especially as it is a first wedding anniversary gift for our son and daughter in law on Sunday 21st. They obviously haven't seen it yet.”

Posted 5 years ago

“Wanted next day delivery but kept giving a date 4 days later but kept price the same . Tried every way to get the date right but had to settle for date offered 4 days after friends 70 th birthday”

Posted 5 years ago

“Everything”

Posted 5 years ago

“I was really unhappy I bought a remembrance tree for a friends whose mother had passed away, passed for next day delivery costing extra to ensure it arrived for the day of the funeral/wake to not receive this for 1 week!! this made me really dissatisfied.”

Posted 5 years ago

Hi Chloe, I'm really sorry to hear that your feel dissatisfied. Any tree gift pack with an engraved plaque has a turn around time of up to 5 working days as each one is personalised.

Posted 5 years ago

“When it came to paying your web site was not able to confirm that the payment I had made had gone through and there was no confirming email from you. This was through Paypal. I tried twice paying on my credit card and again there was no indication this had gone through and when I tried to contact you by phone, despite being told repeatedly that I was next in the queue I waited 20 minutes before giving up. I was surprised to receive an email to say I had ordered two roses and did I mean to? I replied I only wanted one and you had to arrange a refund of the extra unwanted order. Once this was done, the order proceeded and I was happy with the delivery etc. I suggest you sort out an obvious problem with your website and the payment arrangements.”

Posted 6 years ago

“You get a better deal at your local garden centre”

Posted 6 years ago

Hi Brian, I'm sorry to hear that you don't think our products are worth the price. We do make sure to source the highest quality trees and they are all hand packaged on the day of dispatch. We take on all feedback from our customers to make sure we are doing the best that we can. If you would like to give any more feedback please send an email to care@tree2mydoor.com

Posted 6 years ago

“Ordered the Diamond Wedding rose for my parents...on opening it they had received a red remembrance rose instead. Not impressed.”

Posted 6 years ago

Hi Neil, oh dear that's not good! Please could you contact our customer care team by sending an email to care@tree2mydoor.com so we can investigate this further as there must have been a mix up when the roses were being packed up.

Posted 6 years ago

“Wrong date for delivery, wrong addrssed delivered to initially and driver eventually left it the next day by bins in the dark and left no card for the recipient”

Posted 6 years ago

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Tree2mydoor is rated 4.7 based on 12,358 reviews