Tree2mydoor Reviews

Name: Tree2mydoor
Address: 151 The Rock, Bury, Lancashire
Rating: 4.74

4.7 Rating 12,993 Reviews

94 %

of reviewers recommend Tree2mydoor

4.7

Based on 12,993 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tree2mydoor:

The tree gifts company, specialising in a mail order gift service where customers can send individually gift wrapped trees and plants for presents.
Each tree or a plant comes with exclusive greetings card that you personalise at time of order. Choose from miniature established trees to young trees and seed packs to send as gifts that will last for many years to come.

Visit Website

Phone:

01618706368

Email:

hello@tree2mydoor.com

Tree2mydoor 5 star review on 20th April 2025

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You get a better deal at your local garden centre”

Helpful Report

Posted 7 years ago

Hi Brian, I'm sorry to hear that you don't think our products are worth the price. We do make sure to source the highest quality trees and they are all hand packaged on the day of dispatch. We take on all feedback from our customers to make sure we are doing the best that we can. If you would like to give any more feedback please send an email to care@tree2mydoor.com

Posted 7 years ago

“Ordered the Diamond Wedding rose for my parents...on opening it they had received a red remembrance rose instead. Not impressed.”

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Posted 7 years ago

Hi Neil, oh dear that's not good! Please could you contact our customer care team by sending an email to care@tree2mydoor.com so we can investigate this further as there must have been a mix up when the roses were being packed up.

Posted 7 years ago

“Wrong date for delivery, wrong addrssed delivered to initially and driver eventually left it the next day by bins in the dark and left no card for the recipient”

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Posted 7 years ago

“It was 1 week late price tag on £29 but cost £49 and it was a present”

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Posted 7 years ago

“When I unpacked the rose bush it was out of the pot and compost was everywhere throughout the packaging. I have replanted it and scraped as much compost together as I could.”

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Posted 8 years ago

“The item I ordered was for a birthday present and arrived later than you said it would really disappointing”

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Posted 8 years ago

Hi Janet, we're sorry to hear that your gift didn't arrive on time. We will look into this immediately. On a brighter note, we hope the recipient is pleased with their gift.

Posted 8 years ago

“Despite e-mails with you the gift was delivered on the wrong date. It arrived on the 26th. September instead of the 28th. as requested and indeed confirmed by you. There was obviously no point of having a choice of date on your website! On the positive side the plant was nice according to the people who were the recipients.”

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Posted 8 years ago

Hi Susan, sorry to hear that your rose was delivered early. We will look into this straight away. On a brighter note, we're so glad to hear the recipients are pleased with their gift.

Posted 8 years ago

“I was very disappointed that my delivery was late and when I spoke to someone on the phone about it he admitted it was your error and didn't even offer any compensation.”

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Posted 8 years ago

“Trees that arrived were diseased”

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Posted 8 years ago

Hi Mark, sorry to hear that you have received diseased trees. We have excellent quality control at our nursery's so we're not quite sure how these have been let to slip through. If you would please send some photographs over to us at care@tree2mydoor.com we will get this issue rectified immediately. Please accept our sincerest apologies for any inconvenience caused by this. Kind Regards

Posted 8 years ago

“I was very disappointed when the 3 roses arrived. They were supposed to be golden for our parents golden anniversary but the 2 that were flowering were a very pale yellow (not golden at all like your picture suggests) and very small. One of them had clearly not been packaged correctly and was quite damaged on the top with no flowers/buds and very squashed by the cardboard placed on top of it. The card is of cheap quality for such an occasion and not even an envelope. We were embarrassed to see that a friend had given my parents a very beautiful "golden" rose and it really showed up how these were not golden at all and were so pale. I wondered if you had sent the wrong order although they had golden anniversary tags attached to them. We all felt very disappointed after having seen such great reviews on your website. Such a shame as we were really looking forward to sharing this gift with our parents.”

Helpful Report

Posted 8 years ago

Hi Jenny, thank you for contacting us. We're sorry to hear that you're disappointed with the roses. I have double checked our system and the correct variety was definitely sent out to you. At this time of the year due to the roses being pruned back there can sometimes be less colour. By next Summer when the blooms open again they will have developed a lovely deep yellow colour and will look very golden. Kind Regards.

Posted 8 years ago

“The rose I ordered for a pearl wedding anniversary was in fact a ruby wedding rose which even had labels on for ruby and pearl anniversary. i expected a white rose but instead got a red one. One of the branches was also broke.”

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Posted 8 years ago

Hi Peter, I'm so sorry to hear that you have received the wrong rose bush! I don't know how that could have possibly happened, I will speak with our packing team immediately. In the mean time would you please be able to contact our customer care team by emailing care@tree2mydoor.com so that we can get this problem rectified as soon as possible. Again, apologies for any inconvenience cause by this. Kind Regards.

Posted 8 years ago

“The tree arrived in good health, but the greetings card that should have been with it never arrived. Also, I was expecting there to be some kind of information card with the tree saying what kind of tree it is, and maybe some care instructions. Without either of these things, my friends didn't know who the gift was from or what it was!”

Helpful Report

Posted 8 years ago

Hi Helen, thank you for contacting us. We are so sorry that the greetings card didn't arrive with the gift, we will raise this issue with our packing team immediately to find out what went wrong. If you would like to contact our customer care team you can send an email to care@tree2mydoor.com and we will be able to resolve this issue. Apologies again for any inconvenience caused.

Posted 8 years ago

“I ordered a rose for my best friends pearl anniversary, I ordered the pearl anniversary rose to be delivered to them on their special day. The wrong rose was delivered. when I complained it was suggested that the right rose could be exchanged for the wrongly delivered one. in the end I was bit fed up with leasing between my friends and Tree to My door to find a suitable swap over date. I was however very grateful when Gareth suggested that they could keep the first rose. It meant that they wouldn't have to wait in. it would have been more helpful though if he had offered this in the beginning.”

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Posted 8 years ago

“Delivery times excellent. Size of tree relative to price was very disappointing, especially when comparing with other providers of the same product. Also tree was rather dishevelled and very thirsty on arrival.”

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Posted 8 years ago

Hi Samantha, thank you for the review. We're sorry to hear that you're disappointed with the tree when it arrived. If you would like to contact our customer care team at care@tree2mydoor.com then we will be able to resolve any issues.

Posted 8 years ago

“Easy to use website and good product choice and tree in good condition and would use again BUT: Delivery was not so good - I ordered the tree on 1st August , paid extra (£7.50) to have next day delivery when the recipient of the gift would not be at home, but received the tree on 3rd. I did manage to hide it so all is well but for next time may like to be sure of a delivery date when ordering, especially if I have paid extra for that.”

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Posted 8 years ago

“Good service but engraving on spade was too shallow to read. Tried to phone but as yet no return call.”

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Posted 8 years ago

“The delivery man 'threw' the tree at my cousin and the container was damaged and the rose broken. ( we have photos) It was a ruby wedding present and in fact my cousin has had to report the damage and awaits a replacement. On the other hand the complaints staff were great.”

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Posted 8 years ago

“Lemon tree didn't arrive on the day specified. Confusion over whether it was lost by courier. Later, after waiting in a further day without delivery, found out it had been cancelled without my knowledge and a further order had to be made. Tree arrived late for daughter's 50th birthday. Lemon tree very nice but disappointed with service.”

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Posted 8 years ago

“It was easy to order and the Bush was very well packaged and green. However, I paid extra for an early delivery before 10am and this did not happen. I phoned the company to complain and it took over 20mins for them to answer. I was told the delivery company chosen did not deliver that early and they said their website needed updating. They were full of apologies and did refund me the difference in the cost of postage, although personally I felt they could have refunded the whole cost of the postage considering the amount of time they took to answer the phone. I probably will not order from them again.”

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Posted 8 years ago

“I thought the price of the rose was reasonable but when it arrived all the flowers looked half dead. Considering it was a wedding present I wasn't very impressed. In the end I bought another one from somewhere else as well as I felt it didn't look nice enough to give as a present.”

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Posted 8 years ago

Tree2mydoor is rated 4.7 based on 12,993 reviews