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Travelodge UK Reviews

4.3 Rating 9,756 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

4.3

Based on 9,756 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Read Travelodge UK Reviews

Travelodge UK 5 star review on 15th August 2023

Travelodge UK 5 star review on 15th August 2023

Travelodge UK 5 star review on 15th August 2023

Travelodge UK 5 star review on 5th August 2023

Travelodge UK 5 star review on 1st August 2023

Travelodge UK 5 star review on 31st July 2023

Travelodge UK 5 star review on 31st July 2023

82

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The pot holes in the car park were large and deep enough to break the axle on a car. I was given a disabled room with two singles put together to make a double bed. The edges of the bed made it difficult for me to change position to sleep, so a disabled person would possibly find this even more uncomfortable? The shower had an irregular flow, which dropped rather than sprayed out from the shower head. The staff were amiable and helpful.”

Posted 10 months ago

“The room and facilities were great. But had the worse night sleep ever due to fork lift truck constantly moving equipment from 2.30am onwards think it was for the market.”

Posted 10 months ago

“Sadly the Wifi I paid for didn't work and the toilet didn't flush. I moved to a different room with a working toilet, but still no Wifi, despite paying an extra charge for it.”

Posted 10 months ago

“Average room, restaurant overcrowded understaffed, ordinary food. Reliable bus service to the airport.”

Posted 10 months ago

“Threw out of your website a couple of times so rang the hotel directly, put through to a 'chargeable' booking service who sent me individual booking forms forms so not sure if for 2 rooms and looks like they have charged me double!”

Posted 10 months ago

“Web site not as clear as it should be. I had to have two goes as one cut out, then found I was about to book twicw so had to delete one!”

Posted 10 months ago

“Markham Moor - poor parking, accessible room booked not allocated, tv remote not working properly, uncomfortable bed, cobwebs on ceiling, Maltesers from machine melted together! Lady in reception helpful (Suzie)”

Posted 10 months ago

“Very poor hotel. Room clean but no hot water this morning. No tooth glasses (not even plastic). Uht milk very unsatisfactory. Stale water left in kettle. No soap in either dispenser. Basin or bath. Basin plug did not seal basin so had to constantly run water while shaving Charging for internet service. Very poor in this day and age. Like charging for water. This is the first feedback.”

Posted 10 months ago

“No soap in the bathroom”

Posted 10 months ago

“When we both arrive we had a family room it was endless problems one thing another first * bath was too small plus other things listed below * sheet and pillowcase both had holes in them * No shampoo 🧴 wasn't fill up got a cup of the shampoo in the end * No bedside table to put eg fire alarm for deaf people * TV was too small * Doors from bedroom and corridor are so stiff to open them not suitable for older and disabled people * Breakfast was appalling why myself is diabetic hubby never had cereal and among other things again wasn't suitable however I ate all of it and half of the cake * stain on carpet”

Posted 10 months ago

“When booking on line nowhere to enter the discount code you have to make it cheaper”

Posted 10 months ago

“Not clear when business discount is applied Inflated costs for Sat night Required information already supplied as business customer”

Posted 10 months ago

“Not user friendly for the elderly.”

Posted 10 months ago

“I searched to find the cost for the hotel, the page remained open on my computer and when I went to book the price had gone up by £10. I was disappointed.”

Posted 10 months ago

“We booked a double room for one night when the confirmation email came it started a twin room I went straight back into the Travelodge website to change this ( within 5 minutes of the original booking) the only option to change this was to modify the booking which I did only to find it was a £10 change for this on top of the £157 for the 1 night. I personally feel that this charge is unjust, this also will now influence my future bookings both for business and leisure.”

Posted 10 months ago

“Very disappointed that majority of Travelodge hotels do not have twin bedded rooms. Instead I have had to book a family room which costs considerably more.”

Posted 10 months ago

“We were extremely disappointed that the lift still was not working. We both are in our seventies and were put on the 3rd floor. We assumed it would have been repaired as we stayed there 3 months earlier and it was not working. The receptionist said it's not worked for 6 months. A company the size of Travelodge should have this working again in days.”

Posted 10 months ago

“Very difficult to find customer service and change password . Still havent managed to change password .”

Posted 10 months ago

“Avoid any room with an even number. All the those room windows back onto a very noisy building probably a refrigeration unit. The humming makes it almost impossible to sleep. This is with the window firmly shut. A friend has an old numbered room with no noise.”

Posted 10 months ago

“We prepaid for evening meals and went to order but they only had pizzas or bites not very good after we had paid for them”

Posted 10 months ago

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Travelodge UK is rated 4.3 based on 9,756 reviews