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Travelodge UK Reviews

4.3 Rating 9,756 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

4.3

Based on 9,756 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Read Travelodge UK Reviews

Travelodge UK 5 star review on 15th August 2023

Travelodge UK 5 star review on 15th August 2023

Travelodge UK 5 star review on 15th August 2023

Travelodge UK 5 star review on 5th August 2023

Travelodge UK 5 star review on 1st August 2023

Travelodge UK 5 star review on 31st July 2023

Travelodge UK 5 star review on 31st July 2023

82

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got sucked into the site to pursue ‘offers’ which then became unavailable! Booking experience was poor. Would not accept my password and didn’t respond to ‘forgotten password’’. Then said site down for work. Must have taken a dozen attempts to finally book.”

Posted 4 months ago

“Becoming increasingly difficult, if not impossible, to pay for a room using Apple's Safari online route. The only option - not my preferred route - is via my phone App.”

Posted 4 months ago

“The booking system is fine until the point of payment. When I wish to use my credit card and select the card section it consistently takes me to Apple Pay which I do not want to use. Several times this happens and it is very frustrating to say the least. I have to go back and forth trying to bring up the card payment page and I feel it's only luck when it appears. This has occurred the last twice I have booked on line and I just wish it was easier to pay if not using Apple Pay, Google or Paypal but just wanting to use a bank card. If there is something I'm not doing right I'd love to know. It really puts me off using the website to book even though I'm very happy staying at Travelodge. Please could this be sorted out?”

Posted 4 months ago

“The rooms are decent size etc however when booking my blue light code wouldn't work. I more than one code still didn't work”

Posted 5 months ago

“Gutted at the hotel as a whole. The staff are amazing and goes above and beyond, but the hotel is very basic, the carpets felt damp, and the room was very cold and didn't hold heat well. Smelt slightly musty in the room”

Posted 5 months ago

“Food (breakfast) pancakes horrible no fried eggs. Asked f OJ r ckean sheets stayed 6 nights in 27 degrees, reception said yes never happened.”

Posted 6 months ago

“The hotel charged me for 2days breakfast when none was available I have written to request a refund but have had no response Overall the hotel is very dated in decor, and the breakfast selection is very limited The only positive is that staff were friendly and helpful”

Posted 6 months ago

“Your booking payment system is dreadful. I hate booking online with you as the payment system often fails to the point that on occasions I’ve actually made two bookings in error and on others, the booking WASN’T completed :/”

Posted 6 months ago

“No hotwater in room 204”

Posted 6 months ago

“This is review of my booking experience only. I found it difficult to book an ‘accessible’ room and then could not establish that we could have twin beds rather than a large double. I completed my booking without feeling confident that I have booked what we require. When I have, previously, booked a room at the Chippenham Travelodge the process has been much clearer. Disappointing.”

Posted 6 months ago

“The corridor outside our room 104 had a bad smell. The bed etc was ok, but the shower was not very safe.”

Posted 7 months ago

“There was a Problem with your website, it said URL not found when I was waiting to proceed to extras. It worked the following day though.”

Posted 7 months ago

“Relatively easy to book but the we missed parking issues which were not clearly displayed when we booked. We have used Travelodge on many occasions over the yes and we are disappointed in the lack of information. We have now booked a hotel which we do not want to stay in but we are forced to accept it. Very, very disappointed.”

Posted 7 months ago

“I can put up with worn-out and stained carpets, but dirty bathroom is too much. Lovely staff. Helpful Georgia earned you 2 stars. You need to employ cleaners.”

Posted 7 months ago

“Hotel was oky. But they didn’t clean room service every day. Cleaner not changing bed sheets also didn’t hover the carpet. Very poor room clean service.”

Posted 7 months ago

“In a hotel chain with sealed windows, faulty air conditioning in 2 of the rooms offered is not an option. Need to sort ac or replace sealed windows”

Posted 7 months ago

“Not upto basic standards.”

Posted 7 months ago

“Room dirty, no clean mugs, no draws for clothes, no water in the whole hotel, no clean glasses at breakfast”

Posted 8 months ago

“I have used Travelodge for years and give them 5* except!!!!!!! This time I set up an account and made a mistake in writing my email address. In my account, I can change anything except the email address. We can't get emails from them like confirmation. You say, phone the helpline at £0.13 per minute. Well I tried but the waiting time just kept mounting up. I've written to head office and asked them to change the mistake. It would have been easier if I could email Travelodge but this is not an option. I think customer services could be a little better than this, so 2* on this occasion.”

Posted 8 months ago

“Friendly staff members but the state of the room I was given was horrific, especially the carpet which had splatters of blood stains on the floor! To be specific avoid room 209. You wouldn't want to walk around barefoot either as the floor felt sticky and the colour of the carpet is changing as it's very old. There's also dust on the desk near the kettle area and there isn't a blowdrier if you wash your hair. You cannot open your curtains unless you want to become friends with the other guest staying opposite you as their window is directly facing yours. Other than that, the toilet and shower was clean, no traces of pubic hair or skid marks. I had to use shower gel to wash my hands though because the cleaner clearly forget to top up the hand gel dispenser. The hallway smells like marijuana as well which isn't nice for anyone that doesn't smoke. The best things of the room is the positioning of the TV which is right above the double bed, the 4 pillows you're given is a touch and there are type b charging points attached to the bed frame. 2 stars for me.”

Posted 8 months ago

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Travelodge UK is rated 4.3 based on 9,756 reviews