Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,756 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Metrics

4.3

Based on 9,756 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Travelodge UK 5 star review on 15th August 2023

Bristowe B

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne T

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst place I’ve ever been in, the room was supposed to be a king size room but it wasn’t even as big as a small single room, we were 2 and we had no space to even to hang our clothes because there was no wardrobe and the was no hair dryer no no safe, no telephone, no bedside table, no tea and coffee and no room service at all!! We were there for 5 days we used the same towels we only had one towel each and we had to reuse them for 5 days. There was no bath just a tiny shower and a tight toilet with a toilet-roll and no change of anything”

Helpful Report

Posted 4 months ago

“A lot of messing about trying to pay for it would not recognize my master card, unable to get NHS discount due to not recognize the code you gave me poor service. Booked over my mobile phone.”

Helpful Report

Posted 6 months ago

“Absolutely terrible experience. And Travelodge wants to charge me to call customer service. Shocking service. Ray.irvine@gmail.com 07868 359350”

Helpful Report

Posted 7 months ago

“I tried several times to book the room with no success. It went OK until I reached payment then nothing . My daughter in law tried for me but the same thing happened. You must have lost a great deal of customers. This is not a review of my stay just the booking procedure. I have stayed at the strand several times, I like the hotel.”

Helpful Report

Posted 9 months ago

“I tried to book a contingent room but it appears to have defaulted to saver rate which is not what I requested”

Helpful Report

Posted 9 months ago

“Unfortunately I made a mistake when I booked my hotel as I should have booked into the Heston M4 westbound Travelodge and not the Heaston M4 eastbound Travelodge. I tried to change my booking but was informed that this was not possible because I had booked a saver rate room. The westbound room would have cost me more and I would have been happy to pay an additional admin fee as it was my mistake however I was still told this was not possible. I will therefore never use Travelodge again as I do not think it is fair to ask someone to cancel a booking and lose the full booking price and pay again to move from one hotel to another within the same hotel chain.”

Helpful Report

Posted 10 months ago

“Mostly was great but found difficult to get back to change an error (amount t of adults, skept saying one but I wanted two.”

Helpful Report

Posted 10 months ago

“Still like Travelodge, but prices have risen greatly since lockdown. It's difficult to find 2 or 3 cheap nights together now. Had hoped to do a 3 night booking for my latest, but had to just do the 2 nights. Sometimes rival hotels have been cheaper and have gone with them. Been a Travelodge customer for 17 years. It would be nice to see a loyalty programme maybe.”

Helpful Report

Posted 11 months ago

“Absolutely awful customer service. We’ve been told we have to self-isolate as my daughter has been in contact with someone from her nursery that’s tested positive for COVID. So we’re unable to travel this coming weekend. I’ve called them twice and sent a form off on their website. Absolutely nothing back or no help over the phone - “just fill in the form and wait for someone to come back to you”. I just need a voucher code confirming so I can use it at a later date. Being messed around massively and doubt I’d stay in a Travelodge again now!”

Helpful Report

Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,756 reviews