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Travelodge UK Reviews

4.3 Rating 9,756 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

4.3

Based on 9,756 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Read Travelodge UK Reviews

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really disappointed, awful smell in room appeared to be from carpet, what looked like rust in the bottom of the kettle and even after changing water and boiling several times was in drinkable due to the taste. No tbags in room, no shower gel in dispenser in bathroom. Really poor value for money”

Posted 11 months ago

“Rooms where dirty and old. Old fan blowing dust around the room, heater was on when we walked in Bathroom was dirty Bed was comfy however”

Posted 11 months ago

“Terribly hot and stuffy. When I asked for a fan they said they didn’t have any, when I pushed the matter they mysteriously found one. Giving the distinct impression they just couldn’t be bothered to get us one.”

Posted 11 months ago

“Very expensive to speak with on the phone. Customer services slow to respond via email. I'm a bit fed up with Travelodge.”

Posted 11 months ago

“It was ok for a short stay it need a fridge in the room and air con”

Posted 11 months ago

“I haven't stayed at a Travelodge for years, but when I noticed it on the Defence card website giving 5% discount I thought I'd give it a try. The Defence website gave me a code and then opened up the Travelodge website. I made the booking, but when coming to pay there wasn't a box to put the code so I ended up paying the full rate. I was not impressed with the booking process. If you offer a discount it should be straightforward to obtain the discount.”

Posted 11 months ago

“The rooms are always of an acceptable standard but I do object to having to pay at the time of booking. This can be up to a year in advance and is often quite expensive especially when you have to opt for the flexible rate.”

Posted 11 months ago

“Awful smell in the place, no phone to call reception to informed them of dog food left in the corridor, shower and soap dispensers were empty, after getting into the shower did I realise.”

Posted 11 months ago

“Couple spiders in the bath tub, dust all around table”

Posted 11 months ago

“Air con very noisy and did not work properly Bath plug hole blocked bathroom not very clean.”

Posted 11 months ago

“Not very good really”

Posted 11 months ago

“Tap missing, poor decor with unsightly sealant and edges. Not worth £100.00 for 1 night. Don't think I'll use Travelodge agai”

Posted 11 months ago

“Room in need of update, clean but bathroom floor smelt of urine, previous occupant wash bag still on back of bathroom door. Good location with greggs and subway opposite for breakfast.”

Posted 11 months ago

“Easy to book but I can’t see my booking on the app There nearest rival has a much better website”

Posted 11 months ago

“Online booking was difficult to use when booking multiple rooms, with different sleeping arrangements, for a group of people staying differing lengths of time. When booking online for a group, there needs to be separate drop-downs available to cater for this because once you set check-in and check-out dates, it assumes you want this applied to all rooms automatically, which is not always the case.”

Posted 11 months ago

“Staff is kind and helpful. I was not anticipating sleeping beneath rumbling trains. The twin room is very small although it was very clean. Window view is a concrete wall heightening that underground lightless experience - unpleasant and disconcerting. Wifi is not complimentary nor is breakfast - not sure this is good value.”

Posted 11 months ago

“As I got this review after making 2 booking for September so only commenting on the booking process Whilst I’m very happily with the hotel bookings and prices the mobile app is appalling and must be the worst user experience of any app and I use quite a lot”

Posted 11 months ago

“It's clean that's about it. Room looks empty, no fridge, hairdryer or iron, only 1 chair. One lift is out of order and the other looks like its been hit by a hammer on the door. Totally basic and no parking. On main road so very noisy. I should have read more before booking. I won't be back.”

Posted 11 months ago

“Made a complaint with Birmingham Central, twice was promised a credit on my account it never HAPPENED! Made a complaint with Norwich Central it rectified immediatially”

Posted 11 months ago

“Booking form seems to push towards booking extra rooms. Poor compared to Holiday inn etc.”

Posted 11 months ago

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Travelodge UK is rated 4.3 based on 9,756 reviews