Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,756 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Metrics

4.3

Based on 9,756 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Travelodge UK 5 star review on 15th August 2023

Bristowe B

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne T

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website is well designed and the offer is open and fair, including the references to street noise. Parking is difficult and expensive, as there is no cheap overnight offer of 22-10°° and 32.5 pounds is too expensive, sorry.”

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Posted 9 months ago

“Hard to see different style of rooms :)) however booking standard room was easy”

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Posted 9 months ago

“Had to go back into the booking page a few times to book and pay, if it had took any longer I would have booked somewhere else”

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Posted 9 months ago

“The hotel and staff were ok. There was a fire alarm and the hotel was evacuated. Communication could have been better.”

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Posted 9 months ago

“The prices being charged for the Inverness city centre travelodge are approximately three times the average prices I have paid for Travelodges in the middle and southern England area, in the last few years/ If you really want to price yourselves out of the business, this is the way to do it.”

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Posted 9 months ago

“Room was clean,my only complaint was the noise from the traffic all night I did not get a wink of sleep. The breakfast was satisfactory.”

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Posted 9 months ago

“Process is ok until it gets to 'proceed to payment' it took 4 attempts and nearly 40 minutes to complete the booking”

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Posted 9 months ago

“Breakfast option way way overpriced dont bother with it room standard travel lodge”

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Posted 9 months ago

“Staff very friendly. Rooms very clean”

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Posted 9 months ago

“Unable to sleep, no soundproofing between rooms/floors whatsoever”

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Posted 9 months ago

“Modern and clean. Slow service at bar. Shocking car park charges even with blue badge. No plug near tv.”

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Posted 9 months ago

“Room was updated but already tired. Bathroom floor coming away, carpet stained, pull out bed had a broken leg and lock to prevent window opening fully had been damaged so child could easily fit out. Outside grounds were dirty with bin area overflowing. But positives, staff friendly, we didn't have breakfast but the breakfast area looked clean and well managed and we didn't hear any noise at night that we were expecting being in Blackpool on a Saturday night.”

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Posted 9 months ago

“I wanted to pay with a different card and the bow wouldn’t open it kept taking me to PayPal.It then froze and closed the app and tried later and it happened again . Eventually at 11pm I was able to book”

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Posted 9 months ago

“Got booked okay site is easy to use”

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Posted 9 months ago

“I had to cancel my booking and am waiting for my refund. It was pretty easy to make a booking and I will be doing so shortly in another area. My only beef is if you need to ring travel lodge. I tried but there was a 15 minute wait on the telephone and costs 15p a minute. Imagine if the wait time was longer. Not sure about my refund, it has not gone back into my bank yet even though when I realised I needed to be closer to my destination, I cancelled it within the hour.”

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Posted 9 months ago

“Staff was great. Just lack of menu options for dinner and breakfast.”

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Posted 9 months ago

“It was more simple in the past when the home page came up with booking instructions and cancellation instructions. What are the cancellation instructions (up to 2pm on booking in day?) I found the booking system very frustrating.”

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Posted 9 months ago

“Very difficult to find how to book accessible room”

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Posted 9 months ago

“Price increased between checking availability and booking the date only a matter of a couple of days”

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Posted 9 months ago

“Making the booking was a fairly straightforward procedure, however making the payment was a nightmare.”

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Posted 9 months ago

Travelodge UK is rated 4.3 based on 9,756 reviews