Trade Paint Direct Reviews

Name: Trade Paint Direct
Rating: 4.53

4.5 Rating 1,004 Reviews

87 %

of reviewers recommend Trade Paint Direct

Company Reviews

Metrics

4.5

Based on 1,004 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Trade Paint Direct 5 star review on 19th January 2025

Peter Kormylo

Trade Paint Direct 5 star review on 26th February 2021

Helen Brown

Anonymous

Anonymous // 01/01/2019

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“sent wrong item.”

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Posted 3 years ago

“Container leaked ,these things happen,immediately they sent a replacement,”

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Posted 3 years ago

“5 star service and price”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Great customer care! Thank you so much”

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Posted 3 years ago

“Thank you. You were the only helpful company we contacted.”

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Posted 3 years ago

“Excellent service, my paint arrived well packaged and was happy with the price. Will be ordering again.”

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Posted 3 years ago

“After being sent incorrect Owatrol product, Alex organised the correct one within 24hours! Amazing customer service! Brilliant company to deal with and unbeatable prices! Thank you!”

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Posted 3 years ago

“Excellent service. Item was received within 3 days of placing order online. Will make sure I use Trade Paint Direct again in future.”

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Posted 3 years ago

“Very easy and hhelpfull”

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Posted 3 years ago

“Very efficient, from order to delivery.”

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Posted 3 years ago

“My order didn't arrive and I had someone else's paint by mistake”

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Posted 3 years ago

“Very good service.”

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Posted 3 years ago

“Not used the oil yet but it arrived on time in good condition.”

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Posted 3 years ago

“No problems at all.”

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Posted 3 years ago

“Quick easy process for ordering. Second time I have used Trade Paint Direct and would definitely use again.”

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Posted 3 years ago

“Great service. Quick turnaround and good prices.”

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Posted 3 years ago

“Excellent fast efficient service. Order arrived with in a couple of days even over the holiday period. Many thanks”

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Posted 3 years ago

“I thought I'd give Trade Paints Direct a go as they seemed to be offering the best price for the paints I wanted, particularly with a discount code which when entered going through checkout had made a reduction. However, when it came to finalising payment the full price without the reduction was payable. At this stage I thought, oh well, I'll go ahead to save me placing another order with another online supplier only to find 1 of the paint quantities had been altered to a reduced quantity (2.5 ltrs instead of 5 ltrs). I emailed them to point out the error. They then emailed back saying they didn't have 2 the larger paint quantities on my order in stock and they were charging me for the error on their system ? Therefore, they couldn't really complete most of my order. I emailed them back straight away (this seems to be the only way to communicate)to say not worry please could I just have a refund for my entire order only to be told that they have already mixed the remaining paint on my order and that they were charging me for this ? Surely, having realised they couldn't supply most of my order you would have thought they'd communicate that first and let you know so you could make a decision ? Not the sort of people I like doing business with, suffice to say I won't be coming back to Trade Paints Direct. Avoid !”

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Posted 4 years ago

“Not much to say really…ordered product, it arrived promptly, end of story. Free postage was a bonus, it makes a difference.”

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Posted 4 years ago

Trade Paint Direct is rated 4.5 based on 1,004 reviews