Trade Paint Direct Reviews

4.67 Rating 540 Reviews
91 %
of reviewers recommend Trade Paint Direct
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone
Read Trade Paint Direct Reviews
Anonymous  // 01/01/2019
The paint arrived within 3 days which is acceptable. Unfortunately there was no delivery date on the invoice so that I could ensure that I was at home to receive the paint. In fact I was not at home and the delivery driver left the boxes in front of my side gate in full view of any people passing my house with the obvious risk of them being taken. Luckily my next door neighbour saw the boxes and took them in. In this day and age it cannot be beyond the wit of a delivery company to forward a delivery date and approx time, and even a tracking system?
Posted 1 week ago
Excellent service. Arrived, just need to find time and do the job. No more excuses ! Thank you David
Posted 7 months ago
Good price, slow delivery, poor communication.
Posted 8 months ago
The price and product (Owatrol plastic treatment) was good,as was the free postage on Owatrol products (good marketing there). However, better packaging should be considered as my tin, came with a big dent in the top of it! It wasn't split but it must have taken a huge wallop somewhere for the amount of damage it caused.
Posted 8 months ago
It would be helpful if when you are making an online purchase, an approximate delivery date is given. Also it would be helpful to show a customer service telephone number on the order confirmation.
Posted 9 months ago
Ordered decking oil from Trade Paint direct. Stated that the item was in stock online, but when the transaction was completed I had to contact them only to be told the item was not in stock and they would contact me if and when it was available. A requested refund was quickly actioned.
Posted 1 year ago
I ordered 10 litres each Dulux brilliant white and magnolia trade emulsion. The white was good (as would be expected). The magnolia was (in my opinion) old stock, it would have been akin to painting with rice pudding. I had to strain the entire 10 litres before starting. This despite being deliverd by road in the back of a van that in reality should have stirred the paint on route!
Posted 1 year ago
delivery bit slow and expensive not tried the paint yet but always had very good service from our local branch.
Posted 1 year ago
The product is fine But the postage is expensive.
Posted 1 year ago
I have not received any product yet so please ask me again latet
Posted 1 year ago
Product excellent, but it took several days longer than promised to arrive.
Posted 1 year ago
Slow delivery
Posted 1 year ago
It's ok, the prices are pretty good but not given the vat charge until you are about to pay. Waiting 5 days for paint is really a bit too much of a wait and I expect faster delivery for nearly 7 quid. It's ok to use these guys on jobs further down the line but not for jobs your about to start.
Posted 1 year ago
Arrived in good time well packed. No damage to external [packaging. Unfortunately internal; tin severely dented and slight leakage means contents will have to be decanted into an airtight container for future use. Not fault of courier but must have been picked and packed as a damaged tin at source.
Posted 1 year ago
Great online price and very fast deliver. The package arrived the contents were damaged due to unsuitable protection, only luck that there was no leakage. I made the company aware but have had no acknowledgement from their online system.
Posted 2 years ago
Good price and well packaged. Only negative is delivery time - I ordered online on Sunday and got it the following Saturday. I understand that they state delivery is 3 to 5 days but normally when ordering online the goods come a lot earlier than stated.
Posted 2 years ago
I am continuously chasing for tracking number of my order Invoice # 100005747 for Order # 100006995 but receiving no response. Waiting for your soonest response.
Posted 2 years ago
Confusion over delivery date significantly affected my ability to manage my paint project. Painter was flexible however very inconvenient. Hopefully will receive postage charges as agreed? Thanks Linda
Posted 2 years ago
Only complaint is that the tin has a big dent in the side, could have been better protected against clumsy handling, otherwise good.
Posted 3 years ago
Ordering ponderous. No answer on the phone number, email instead. Email went unanswered for four days, back on phone eventually got through. Product fine, ordering faster than advertised. Just need to work on communication, fine to deal with once contact made.
Posted 3 years ago
Trade Paint Direct is rated 4.67 based on 540 reviews