Trade Paint Direct Reviews

Name: Trade Paint Direct
Rating: 4.56

4.6 Rating 872 Reviews

88 %

of reviewers recommend Trade Paint Direct

Company Reviews

Metrics

4.6

Based on 872 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Trade Paint Direct 5 star review on 26th February 2021

Helen Brown

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order not received yet. But then, it is out with Evri! Not the nation's most liked or efficient delivery!”

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Posted 1 month ago

“First item wasn't actually in stock. I cancelled and re-ordered. Delivery was 1 days, and the tin has arrived pretty beaten up.”

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Posted 3 months ago

“The order was processed quickly and the delivery was prompt. The items were as ordered apart from one item. I requested Liberon boiled linseed oil. I received raw linseed oil (different manufacturer) I enquired how to return the unwanted item and was told this was an equivalent replacement. I have copious amounts of raw linseed which takes an age to dry. Boiled linseed is a completely different product. I will be requesting a return.”

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Posted 5 months ago

“Hello Unfortunately when the paint arrived one tin had leaked inside over all the packaging. So I only have one tin now to use. I have taken relevant photos for evidence. As the Sadolin is expensive, is there any possibility of redelivery or compensation for the loss. Many thanks Frances Rutland”

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Posted 1 year ago

“You totally put the wrong address on my paint and it was delivered to another street & signed for by someone with a different surname from me!! Caused me a lot of stress and hassle to get it back.”

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Posted 1 year ago

“Easy online ordering. We have purchased but yet to receive the item. We received an email thanking for order but no delivery date”

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Posted 1 year ago

“The product is brilliant and serves was fine unfortunately they sent me the wrong colour. The delivery note shows the correct colour but the package they sent was different I now have two different colour gates”

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Posted 1 year ago

“Great prices and good range. Very slow delivery - could not rely on this if it was required in time for starting a job.”

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Posted 1 year ago

“Ordering system and prices are better than most. Performance of courier not as expected. Ordered Friday still no day of delivery quoted. Which makes review quite pointless”

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Posted 1 year ago

“Difficult to know what to say as survey received before goods ordered eight days ago….”

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Posted 1 year ago

“Item arrived days later than expected but is correct and a good price. They need a proper email address and phone number to contact.”

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Posted 2 years ago

“The paint arrived within 3 days which is acceptable. Unfortunately there was no delivery date on the invoice so that I could ensure that I was at home to receive the paint. In fact I was not at home and the delivery driver left the boxes in front of my side gate in full view of any people passing my house with the obvious risk of them being taken. Luckily my next door neighbour saw the boxes and took them in. In this day and age it cannot be beyond the wit of a delivery company to forward a delivery date and approx time, and even a tracking system?”

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Posted 2 years ago

“Excellent service. Arrived, just need to find time and do the job. No more excuses ! Thank you David”

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Posted 3 years ago

“Good price, slow delivery, poor communication.”

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Posted 3 years ago

“The price and product (Owatrol plastic treatment) was good,as was the free postage on Owatrol products (good marketing there). However, better packaging should be considered as my tin, came with a big dent in the top of it! It wasn't split but it must have taken a huge wallop somewhere for the amount of damage it caused.”

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Posted 3 years ago

“It would be helpful if when you are making an online purchase, an approximate delivery date is given. Also it would be helpful to show a customer service telephone number on the order confirmation.”

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Posted 3 years ago

“Ordered decking oil from Trade Paint direct. Stated that the item was in stock online, but when the transaction was completed I had to contact them only to be told the item was not in stock and they would contact me if and when it was available. A requested refund was quickly actioned.”

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Posted 3 years ago

“I ordered 10 litres each Dulux brilliant white and magnolia trade emulsion. The white was good (as would be expected). The magnolia was (in my opinion) old stock, it would have been akin to painting with rice pudding. I had to strain the entire 10 litres before starting. This despite being deliverd by road in the back of a van that in reality should have stirred the paint on route!”

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Posted 3 years ago

“delivery bit slow and expensive not tried the paint yet but always had very good service from our local branch.”

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Posted 3 years ago

“The product is fine But the postage is expensive.”

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Posted 3 years ago

Trade Paint Direct is rated 4.6 based on 872 reviews