Trade Paint Direct Reviews

Name: Trade Paint Direct
Rating: 4.53

4.5 Rating 1,009 Reviews

87 %

of reviewers recommend Trade Paint Direct

Company Reviews

Metrics

4.5

Based on 1,009 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Trade Paint Direct 5 star review on 19th January 2025

Peter Kormylo

Trade Paint Direct 5 star review on 26th February 2021

Helen Brown

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price, quick dispatch but delivered to wrong address!”

Helpful Report

Posted 1 day ago

“I am a big fan, having made multiple orders over the past few years. However, this time there were a couple of niggles... first, the site allowed me to order a 1 litre tin of a product that only came in 2.5 litre size so I had to make a top up payment and will get (see below) more paint than I intended... second, DPD who I have not found reliable in general, yet to deliver the order. They have had it in their Hinkley Hub for four days now...”

Helpful Report

Posted 4 weeks ago

“I think £ 7.50 was rar to much for delivery.”

Helpful Report

Posted 1 month ago

“The service has been really good. After an enquiry I was phoned back and had a really useful conversion giving the e advice I needed. But, my order is yet to arrive…….”

Helpful Report

Posted 6 months ago

“Does what is says on the tin.”

Helpful Report

Posted 6 months ago

“Very happy”

Helpful Report

Posted 11 months ago

“Competitive pricing for the items bought, excellent customer service as they emailed to question if I had forgot to add hardener for the PU paint. Quick delivery but the paint came completely unprotected apart from the cardboard box they were in and as a result they were dented by the time I received them. In contrast, I ordered Matt emulsion paint from a different company and the packaging was night and day difference, would have expected the pu paint to be more protected as it’s not exactly cheap gear.”

Helpful Report

Posted 1 year ago

“No problems with your service, unfortunately I ordered the wrong paint, you have a label on the tin that says it is non-returnable. Regards Alan Thompson”

Helpful Report

Posted 1 year ago

“Great service ordered from the website and had it delivered in a few days”

Helpful Report

Posted 1 year ago

“Paint was a good price & arrived quickly. My only criticism is I wasn’t kept updated on when it would be delivered!”

Helpful Report

Posted 1 year ago

“They did everything that it said on the can. Would recommend.”

Helpful Report

Posted 1 year ago

“Fast and efficient service, fantastic price.”

Helpful Report

Posted 2 years ago

“I never received confirmation e mail of the purchase and couldn't remember who I bought from so was a bit worried if the sale had gone through.Luckily the paint arrived in 3 days.I couldn't find delivery times either on your website which is important when you are in a hurry”

Helpful Report

Posted 2 years ago

“Great service and helpful staff”

Helpful Report

Posted 2 years ago

“An excellent Price, with free delivery on Owatrol products. I was not in a hurry for the items so cost was my main factor. Dispatching took a little while, but the delivery once dispatched was very quick, so overall happy with my experience .”

Helpful Report

Posted 2 years ago

“Ordered 3 Tins. Well packaged so surprised that the bottom of one tin was severely dented in. Fine though.”

Helpful Report

Posted 2 years ago

“Good customer service.”

Helpful Report

Posted 2 years ago

“Arrived within a few days. No information on website regarding delivery and I had to phone to see when the fence paint would be dispatched. Would have rated as excellent if not for poor delivery information.”

Helpful Report

Posted 2 years ago

“Received in good time. Unfortunately the wrong product was delivered but a quick email resolved the issue by the next day.”

Helpful Report

Posted 2 years ago

“Good service from Trade Paint Direct but delivery company lets the rating down. Nearly £300 of goods left on front door step and delivered at a different time than advised by the delivery company. Would be a little nervous to order again if this how items are delivered.”

Helpful Report

Posted 2 years ago

Trade Paint Direct is rated 4.5 based on 1,009 reviews