Trade Paint Direct Reviews

4.67 Rating 542 Reviews
91 %
of reviewers recommend Trade Paint Direct
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone
Read Trade Paint Direct Reviews
Anonymous  // 01/01/2019
Purchased on Friday 19 February 2021, still not delivered on Tuesday 2 March 2021. There was no communication about backdated stock or late delivery, I had to request an update. Average delivery in 3 days is stated on their website, not I’m my case!
Posted 2 months ago
Haven’t received my order yet and was sent a tracking number which isn’t recognised !
Posted 7 months ago
Bad decision making and bad communication. Not customer centred.
Posted 8 months ago
Product damaged on arrival (tin dented), advised company by email immediately of disappointment in having to accept damaged goods, but to date no response.
Posted 10 months ago
Very slow service with poor communication.
Posted 10 months ago
My first order arrived two days later, excellent thought I. Placed a further order early June, still waiting....and waiting. I understand that there are supply and demand issues for everyone at the moment. However I would communicate with my customers and let them know what is going on as a matter of professional courtesy. Clearly you have no need or wish for my custom, or recommendation.
Posted 10 months ago
Not impressed I ordered 4 cans of bedec paint and it took 3 weeks for them to send them I realize things take longer at the moment but when they delivered there were only two cans I emailed to say only two had been delivered and they said they would look into it I didn’t here anything so emailed again they said dhl had scanned them but not delivered both boxes and they would let me know when they hear from dhl three days later still not heard a thing Would not buy from here again
Posted 11 months ago
18 days for my order to arrive? sheesh. You could do much better.
Posted 11 months ago
Prices were reasonable, but the complete lack of information about the delayed delivery and the failure to respond to emails trying to chase the delivery, were unacceptable.
Posted 11 months ago
Sorry can’t review as I still have not received my order
Posted 1 year ago
Sorry i haven’t received my delivery yet and no indication of when i will get my delivery.
Posted 1 year ago
I still have not received the paint yet despite receiving an email dated 03rd May to advise that my order was on its way. Order number
Posted 1 year ago
Lid not on paint tin properly so paint leaked all over the inside of the packaging
Posted 1 year ago
Hasn't arrived yet.
Posted 1 year ago
I purchased 1 tin of Absolute White Matt Dulux ... at 59.28 & end up charged for 3 ... whatever bank system u r using i ended in me being overcharged through ure banking System . Ure comments will be Welcome as Overall a Bad experience ... causing Huge stress when i feel vunerable over try to use on line banking !! Overcharged X 2 tins of paint ...answers please ... i did ring ure company & have beeb in dispute with my bank ever since . NOT HAPPY
Posted 1 year ago
Have not yet received my order after 7 days.
Posted 1 year ago
Swift delivery and well packaged. The problem is that the contents, a tin of Penetrating Oil Finish, was battered and indented. There was evidence of some minimal seepage, and when I start to use the product, I will have to decant the whole tin into another airtight container as there is no way I will be able to real the original tin. This must have been picked, and packaged as a damaged tin, and cannot be the fault of the couriers as the external packaging was intact and undamaged. Very disappointed in Trade Paint Direct despatching and selling out damaged tins which they must seen prior to despatch.
Posted 1 year ago
The paint I ordered must not have been in stock as it took so long to be delivered
Posted 2 years ago
Paint arrived through post with tins dented and leaking due to poor packaging. Delivery was not as quick as indicated,
Posted 2 years ago
well I bough this tin to paint an asbestos roof 15ft x 7ft and it states it covers 6m x 2m so why has it only covered 2/3 ??
Posted 2 years ago
Trade Paint Direct is rated 4.67 based on 542 reviews