Trade Paint Direct Reviews

Name: Trade Paint Direct
Rating: 4.56

4.6 Rating 870 Reviews

88 %

of reviewers recommend Trade Paint Direct

Company Reviews

Metrics

4.6

Based on 870 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Trade Paint Direct 5 star review on 26th February 2021

Helen Brown

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order last weekend needed floor paint for work. Not heard anything since. Suggested I download the app called Shop which wasn’t any use either. Wouldn’t use again.”

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Posted 1 month ago

“I have to say Trade Paint Direct didn't meet my expectations.To me,the main problem was that TPD target a fast delivery date (3 days).If ,for whatever reason, this does not happen, there is no support communication to keep me updated. Sometimes clients of TPD will want( as I did) a rapid service, Please bear that in mind”

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Posted 5 months ago

“Poor dispatch timing for my order.....expected delivery by comparison at least 2 days earlier.”

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Posted 8 months ago

“I tried this product on plastic rear mudguard extensions.I followed the instructions and unfortunately it didn't work for me, looked very wet and shiny on application and after leaving it half an hour it looked no different to the original state after using a lint free cloth on it,as it basically just brought all the product off again. This is the product I'm rating not the company”

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Posted 9 months ago

“Still awaiting delivery over 2 weeks later!”

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Posted 1 year ago

“Having repeatedly bought paint from you and not encountered any problems with orders, it was extremely disappointing that I paid you £213.70 on 11th October and that neither I nor the painter, Mr. Worley, heard anything from you until 9th November. With no explanation or apology, just a pro forma ‘shipping update’. Update? And still no date for delivery.”

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Posted 1 year ago

“Over 2 weeks from order date and still not here”

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Posted 1 year ago

“Still awaiting delivery!”

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Posted 1 year ago

“Ordered a week ago still not got my order and £5. Pounds for delivery joke”

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Posted 2 years ago

“Unfortunately not a good review as we have just received our delivery of Owatrol Decking Paint and Trade Paint Direct has despatched the WRONG COLOUR. As our decking areas are already painted with Owatrol BARK BROWN, this was the colour we wanted and the colour we ordered and the colour quoted on all our paperwork from Trade Paint Direct, however, we have just taken delivery of Owatrol DARK BROWN. Maybe an easy mistake to make but not acceptable to us, particularly as we have a Tradesman coming next week to do this work. We are now hopeful that Trade Paints Direct can quickly remedy their error, however when telephoning their Sales Team, a recorded message merely asked to send an e-mail or leave a message. We would have liked someone to pick up the telephone and speak to us. Meryl Nicholls”

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Posted 2 years ago

“sent wrong item.”

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Posted 2 years ago

“My order didn't arrive and I had someone else's paint by mistake”

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Posted 2 years ago

“I thought I'd give Trade Paints Direct a go as they seemed to be offering the best price for the paints I wanted, particularly with a discount code which when entered going through checkout had made a reduction. However, when it came to finalising payment the full price without the reduction was payable. At this stage I thought, oh well, I'll go ahead to save me placing another order with another online supplier only to find 1 of the paint quantities had been altered to a reduced quantity (2.5 ltrs instead of 5 ltrs). I emailed them to point out the error. They then emailed back saying they didn't have 2 the larger paint quantities on my order in stock and they were charging me for the error on their system ? Therefore, they couldn't really complete most of my order. I emailed them back straight away (this seems to be the only way to communicate)to say not worry please could I just have a refund for my entire order only to be told that they have already mixed the remaining paint on my order and that they were charging me for this ? Surely, having realised they couldn't supply most of my order you would have thought they'd communicate that first and let you know so you could make a decision ? Not the sort of people I like doing business with, suffice to say I won't be coming back to Trade Paints Direct. Avoid !”

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Posted 2 years ago

“Been waiting 6 days for delivery of an order. Hermes are hopeless, why anybody uses them is beyond me.”

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Posted 2 years ago

“I didn’t hear anything for six days so chased them up with many messages & emails. They finally replied that there had been a delay at the supplier but it was on its way. It wasn’t and didn’t arrive for another 6 days! Will not use them again.”

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Posted 2 years ago

“Placed order Friday 8th October and paid £213.42. It is now 12th October and still have not received any delivery details or a proposed delivery date or any correspondence other than an invoice at time of order.”

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Posted 2 years ago

“Ordered on the 2nd of September finally received package today 13th of September @5-45 and that’s after paying extra for delivery find this unacceptable and will not be using your company again. I suggest you find a different courier who can give you a better service”

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Posted 2 years ago

“Was told 5 days for delivery it is now 10 days still not received paint.”

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Posted 2 years ago

“No idea when product will arrive - could do a lot better at managing customer expectations around delivery time.”

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Posted 2 years ago

“Unfortunatley I'm not impressed. The tracking system did not function correctly so I missed delivery. Collected it myself from Royal mail depot and when opened I found can has 2 hefty dents in it. Packaging perfect so item was obviously picked by Trade Paint Direct knowing was damaged. I guess we live and learn.”

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Posted 2 years ago

Trade Paint Direct is rated 4.6 based on 870 reviews