Trade Paint Direct Reviews

Name: Trade Paint Direct
Rating: 4.53

4.5 Rating 970 Reviews

87 %

of reviewers recommend Trade Paint Direct

Company Reviews

Metrics

4.5

Based on 970 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Trade Paint Direct 5 star review on 19th January 2025

Peter Kormylo

Trade Paint Direct 5 star review on 26th February 2021

Helen Brown

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slow delivery and no response to enquiry re date”

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Posted 1 month ago

“I didn't receive what I ordered.”

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Posted 2 months ago

“Paint pot arrived damaged and leaking”

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Posted 4 months ago

“My bottle of Owatrol arrived without a lid.”

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Posted 6 months ago

“I’ve not received it yet. If it comes I’m happy to write another review!”

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Posted 8 months ago

“Slow to ship (3 days) and they use EVRI, our favourite courier! Amazing I received it at all! I will spend more and get my product from another supplier next time. This delivery took far too long.”

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Posted 10 months ago

“I'm not happy at all I ordered a product and was brought something else!”

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Posted 1 year ago

“Paid £7 for delivery of 2 boxes of paste 1week ago and still not arrived, for that price I’d expect it next day, I’ve been in industry 35 years and never experienced incompetence like this, I won’t use you again ,”

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Posted 1 year ago

“The wrong paint was delivered. The delivery note said it was the correct paint. When I contacted Trade Paint Direct, I received an email saying that the paint I ordered was discontinued, and that the paint they had sent was OK. I ordered acrylic primer/undercoat for an exterior door. The stuff that was delivered is not acrylic, takes 16 hours to harden for overpainting, requires some sort of cleaner for brushes (details not given on the tin), and can't be used at under 8 degrees centigrade. No apology, no explanation of why I was able to order paint on their website that is, apparently, not available.”

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Posted 1 year ago

“Can’t comment as haven’t received my order yet”

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Posted 1 year ago

“This survey has arrived but the paint has not.”

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Posted 1 year ago

“Asked to leave a review and my item hasn't arrived yet. It was dispatched on Tuesday. It's now Friday. Evri tracking just says "your parcel has been delayed". No clue as to where it is. Evri are perhaps the worst courier that I know of. This is a common issue with them. If you don't want to pick up flak from them, I suggest that you use someone else.”

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Posted 1 year ago

“This is the second tub I ordered because trade paint direct were unable to get original order delivered to address on order … item delivered to neighbouring building and owner of neighbouring building simply would not let us take the parcel. We should not have to fight to get our parcel delivered to our address So here we are making the same order again”

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Posted 1 year ago

“still waiting for delivery”

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Posted 1 year ago

“Paint not received on Saturday as we were at a wedding”

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Posted 1 year ago

“5 Ltre Paint tin arrived quickly but very badly damaged and leaking. According to the tape used to repair the parcel it was repackaged by DPD. Clearly the item had been treated very roughly as the tin was badly dinted and the lid leaking. This item cost over 100 pound, I am less than satisfied.”

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Posted 2 years ago

“10 days since I ordered the varnish and still not recieved it very poor service hence 1 star”

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Posted 2 years ago

“Ordered 6 tins of paint and only 4 tins were delivered. We were not informed at anytime that this was happening and only found out after delivery Ad DPD wrote part order delivered on the notification. Not ideal when your decorators turn up and there’s not enough paint.”

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Posted 2 years ago

“Rubbish problem with paint still nobody has returned my message delivery late”

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Posted 2 years ago

“I haven’t received it yet?”

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Posted 2 years ago

Trade Paint Direct is rated 4.5 based on 970 reviews