Trade Paint Direct Reviews

Name: Trade Paint Direct
Rating: 4.53

4.5 Rating 970 Reviews

87 %

of reviewers recommend Trade Paint Direct

Company Reviews

Metrics

4.5

Based on 970 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Trade Paint Direct 5 star review on 19th January 2025

Peter Kormylo

Trade Paint Direct 5 star review on 26th February 2021

Helen Brown

Anonymous

Anonymous // 01/01/2019

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“Delivered very quickly and product does what it says on the tin 👍👍”

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Posted 2 days ago

“Fab price”

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Posted 4 days ago

“Quick service, no problem”

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Posted 1 week ago

“Very helpful and responsive to my questions. Speedy delivery. Spot on. Thank you.”

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Posted 1 week ago

“This was my second purchase from Trade Paint Direct, however I shall not be ordering from them again. Simplicity of ordering and a speedy delivery time was met with the disappointment of a heavily dented tin, which was damaged in several places to its surround and to one flange, the supply cost of which had been over £30. Looking at feedback left by other customers, it is clear that others have experienced damaged cans being delivered to them. My circumstances meant that the contents, a restorative oil, had to be accessed and partially used to meet the timeframe of a pre booked estate agent's photographer. Returning the can would have been at some postage cost to me, which would have had to be recovered from TPD and in addition caused me an untenable delay. Notwithstanding, I sent photographs of the damaged can and packaging to TPD upon discovery and was only offered 10% off a future order. I proposed a partial refund, which was rejected. As a retired chartered property professional, I find this online business's response somewhat surprising and short-sighted.”

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Posted 1 week ago

“Speedy despatch but TPD provided the wrong delivery address to the carrier. It took a day of detective work on my part to locate the package.”

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Posted 2 weeks ago

“Can arrived battered and dented. Since the packaging wasn't damaged, it was obviously put in like that. Disappointed.”

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Posted 3 weeks ago

“Great service, really easy to use”

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Posted 3 weeks ago

“Excellent service super delivery brilliant thank you”

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Posted 1 month ago

“Good price, fast and reliable delivery.”

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Posted 1 month ago

“Slow delivery and no response to enquiry re date”

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Posted 1 month ago

“Had the colour I needed at the best price. Delivered by DPD so no issues. Can’t really ask for more.”

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Posted 1 month ago

“Very happy with delivery and product. Will definitely use them again.”

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Posted 1 month ago

“Order process simple, goods arrived when advised. Quality paint provided”

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Posted 1 month ago

“Can delivered all dinted and fortunately not leaking. It would have helped if it had been packaged better with some protection around the can.”

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Posted 1 month ago

“Awesome service, thank you! I enquired about delivery, and the consignment was delivered within the next 3 hours!”

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Posted 1 month ago

“Great seller”

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Posted 1 month ago

“Best price and a fast and efficient delivery service. Well packaged too.”

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Posted 2 months ago

“First of all website very easy to navigate - Packaging and free deliver very good - So I really don’t know what star to put - However, the paint is very gloopy and of a texture a bit like honey and can bit - So either Dulux have changed their formulation or the paint has been stored at the wrong temperature - I have experience of using this paint and I had just finished using a 2 1/2 litre tin and needed a little more paint to finish a couple of doors - Hence a 1 litre tin - The paint is different; it is sort of like using gloss (I use the best acrylic brushes) - I have just painted 1 side of a door and I am not looking forward to painting the other side - So now I am aware of this I will be extra careful when applying the paint; it certainly is not what I am used to -”

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Posted 2 months ago

“Good price and quick delivery, thank you.”

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Posted 2 months ago

Trade Paint Direct is rated 4.5 based on 970 reviews