Trade Wetrooms Reviews

Name: Trade Wetrooms
Address: 17 Blacklands Way, 17 Blacklands Way, Abingdon
Rating: 4.40

4.4 Rating 1,798 Reviews

85 %

of reviewers recommend Trade Wetrooms

Company Reviews

Metrics

Info

4.4

Based on 1,798 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Trade Wetrooms:

Trade price wet rooms, everything you need for DIY wet room projects, Nationwide Next day delivery, Order Online or Call our Wet Room Specialists!

Visit Website

Phone:

01235 608 843

Email:

customer.services@tradewetrooms.com

Location:

17 Blacklands Way,
17 Blacklands Way
Abingdon
OX14 1DY

Write Your review

Tell us how Trade Wetrooms made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Trade Wetrooms 5 star review on 15th July 2024

Peter O'Neill

Trade Wetrooms 5 star review on 9th June 2023

Raymond Faragher

Trade Wetrooms 5 star review on 15th April 2023

Kelly Willmott

Trade Wetrooms 5 star review on 10th January 2023

Stephen Derbyshire

Trade Wetrooms 5 star review on 23rd July 2022

Stephen Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I put in my postcode to receive a delivery quote, which was given at £39. I paid and was informed that I would have to pay an additional £60 to receive my delivery.”

Helpful Report

Posted 4 years ago

“Didn’t receive drain until a week after due date so had to cancel plumber so the next day delivery doesn’t really mean anything”

Helpful Report

Posted 4 years ago

“My order went through but then had one back saying items were out of stock so phone and told they could be weeks ! So l canceled order and agreed full refund ,lady very polite. 4 days later still waiting for refund and now weekend so hoping it will be with me Monday. Lesson is don’t assume products are in stock and l think refunds should be handled immediately because it was a considerable amount of money”

Helpful Report

Posted 4 years ago

“I received nothing to say when my order will be delivered it’s ridiculous. Getting in contact with Trade Wetrooms is almost impossible. I’m still waiting for my order so can’t comment on the product so far not happy.”

Helpful Report

Posted 4 years ago

“It turns out that this company has a very interesting interpretation of the phrase "in stock" because, as far as I can establish, they hold very little if anything at all "in stock". We had to cancel our order as a result. What really put the cap on this was that they didn't bother to advise us that the most important item in our order was on an over three weeks delivery - something that could have simply been rectified by being more truthful on their website or, as a backstop, on the invoice that was emailed to us.”

Helpful Report

Posted 4 years ago

“Very disappointed that having ordered and paid for product advertised as in stock to be told product will not be delivered fo at least 4 weeks.”

Helpful Report

Posted 4 years ago

“I purchased 2 wetroom kits including drains on the understanding that it would take 1 to 2 days for these to arrive. I have phoned your office on 3 occasions about delivery of the goods and today after 4 days one of the items has still not arrived. I had arranged for installers to carry out the works but this couldn't be done since we had several deliveries for the items, the last of which has still not arrived. We therefore had to use different materials to complete the works. I rang your office today and advised that I no longer require the kits and would like to return them. She advised that I should refuse the delivery of the last item which I will do.”

Helpful Report

Posted 4 years ago

“Ordered the wrong size organised for it to be picked up said they would pick up the next day. But they d didn’t. Wanted to know when you were coming to collect considering you where charging j your mind every csecondg”

Helpful Report

Posted 4 years ago

“The woman I spoke to about what I needed told me to go on line for my order so I did placed the order only to get a message saying that it was no longer manifactured or in stock why not just tell me when I was talking to her some help!!”

Helpful Report

Posted 5 years ago

“Took over two weeks for 'in stock' products to be delivered”

Helpful Report

Posted 5 years ago

“Id love to leave a nice review but i ordered 2 rolls and only 1 arrived.....how hard can it be to get it right,,..... its not brain surgery is it”

Helpful Report

Posted 5 years ago

“My first time ordering with TW and when placing the order, I specificity asked to be advised of delivery date to ensure someone in to receive. TW advised products had been shipped, but no date of delivery, sent them two emails which they ignored. Eventually, had to call them and finally helped by Patsi. On top of all the hassle, shower grate was missing from delivery and no note to that effect on the delivery paperwork. Pricing was competitive and delivery quick however, low score due to ignoring order notes on delivery and poor customer service in regard to answering my emails. Not a particularly good first time ordering experience!”

Helpful Report

Posted 5 years ago

“Very disappointed that my next day delivery turned into 5 days - & drain has still not arrived. I had the plumber lined up for a fitting for my wheelchair bound mum who hasn't had a shower for 10 days. I ordered from you as you offered next day delivery, for which I paid extra.”

Helpful Report

Posted 5 years ago

“Ordered a Wetroom tray instulation kit and received a Wetroom sealing kit so didn’t receive my 5 kg of tray adhesive which should of been In kit that I paid about £55 pound for so not sure I will order again from you my order no was 19258 please look into this for me my total order was £ 498.09 on the 10 feb”

Helpful Report

Posted 5 years ago

“Order made on a Wednesday and paid extra for next day delivery. Rand the following day only to be told that next day delivery wasn't available for the product ordered and would be several days. At time of writing (Sat) product not yet received.”

Helpful Report

Posted 6 years ago

“Placed order at 11:30am Wednesday with next day delivery (£26). Item didn’t arrive until 5pm Friday meaning the job was on hold. Was offered a discount for the delivery but this still hasn’t been revived yet.”

Helpful Report

Posted 6 years ago

“Rating is based on fact that I ordered the item on Tuesday Morning and was not informed until after payment that the item was not in stock and due in on Thursday. I have received no new information as to when I can expect to receive it. Had I known at the time that it was not in stock I would have either ordered an alternative item or got what I needed from another supplier. I cant really comment on some of the questions below as I have not yet received the goods”

Helpful Report

Posted 6 years ago

“Needed the items urgently. It took three calls and four days before I could get any idea of delivery date. When the items arrived I did not get the call as promised to let me know so it was just good luck that someone was present to take in the delivery.”

Helpful Report

Posted 6 years ago

“I ordered the products on 17th December on the 20th and 21st I’ve been asked to leave a review it’s now 28th and I still haven’t received the product so I’m not too sure what positive comments you would like me to give you as for 1 day delivery clearly didn’t happen customer service no one has contacted me to give me a date just hassling me for a review”

Helpful Report

Posted 6 years ago

“we Ordered on Tuesday it came Friday paid for next day delivery ? . Paid £30 and this was for it saying heavy item . The item was t heavy ? We rang wanting to know where the goods were at the person on the phone just said Hello not even saying the company name .”

Helpful Report

Posted 7 years ago

Trade Wetrooms is rated 4.4 based on 1,798 reviews