My first time ordering with TW and when placing the order, I specificity asked to be advised of delivery date to ensure someone in to receive. TW advised products had been shipped, but no date of delivery, sent them two emails which they ignored. Eventually, had to call them and finally helped by Patsi. On top of all the hassle, shower grate was missing from delivery and no note to that effect on the delivery paperwork. Pricing was competitive and delivery quick however, low score due to ignoring order notes on delivery and poor customer service in regard to answering my emails. Not a particularly good first time ordering experience!