Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,225 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,225 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 11th October 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought three radiators so far.... Superb quality, superb price, superb customer service and delivered in a blink even to remote North Scotland...it really doesn't get better..”

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Posted 6 years ago

Wow, thank you so much Stewart for your 1st class review! We are delighted that you're so impressed with the whole process and product, we love that. Looking forward to welcoming you back next time.

Posted 6 years ago

“Really pleased with our chrome towel radiator. High quality, great finish.”

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Posted 6 years ago

Super feedback, thank you very much for your positive words.

Posted 6 years ago

“Excellent service, with quick delivery and good quality products”

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Posted 6 years ago

Thanks you for the 5 star review Allan, excellent feedback and much appreciated.

Posted 6 years ago

“Fast efficient service with the radiator we needed”

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Posted 6 years ago

That sounds spot on, thanks for the great feedback and thank you for choosing Trade Radiators.

Posted 6 years ago

“Ordered a radiator about two weeks ago, still have not received it. Their phone seems to be not monitored, sent them few emails, they replied, but the issue has not been resolved.”

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Posted 6 years ago

I think you may have reviewed the wrong company, we have no record of your name or email address on our system. We are Trade Radiators, please do call us on 0141 225 0430 and ask for Stacey and we can check anything out for you, happy to help.

Posted 6 years ago

“Trade radiator dealt with my order promptly, unfortunately the radiator did not suit my needs. Returning an item to Trade radiators is poor, firstly there is no information on their website as to how to do this i had E mail them. Secondly i still have not received a refund despite them confirming they had received the item back and there were no issues. This was returned on he 23rd of April, so far i have had to phone their office on 4 occasions, each time i was assured that the refund was being processed, poor service, poor communication.”

Helpful Report

Posted 6 years ago

Thanks for reviewing your purchase David and may I start by apologising most profusely that you feel let down by our service. The reason our website directs you to contact us to arrange any returns is because there are variables with returns depending on the product type/size/height/weight etc so we look at each return individually and provide the appropriate instructions. The warehouse hadn't let us know in their usual timely manner that the goods had been checked back in and then the delay on the refund itself was my mistake, it was genuine human error so please accept my most sincere apologies. I promise this is not our usual standard of service and if you wish to make a future purchase please do call and ask for me and I will ensure you receive a generous discount. Sorry again. Stacey (Customer Service Manager)

Posted 6 years ago

“I have purchased two anthracite radiators plus valves. I saved £195 on retail price and they were delivered the next morning. Excellent quality and service.”

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Posted 6 years ago

Thanks for your fantastic 5 star review!

Posted 6 years ago

“Look great arrived quickly have not installed yet so cannot say more”

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Posted 6 years ago

We are sure you'll be delighted with your new radiators, thanks for your review.

Posted 6 years ago

“Quality Item, received on time. Kept well informed on delivery. Would definitely use again.”

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Posted 6 years ago

Great feedback, thank you and thanks for choosing Trade Radiators.

Posted 6 years ago

“Just beware that the terms are "kerbside" delivery which can be difficult if you are in the city centre and don't get warned to come to the kerb for the delivery. Bit of a fail on delivery.”

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Posted 6 years ago

Thank you for taking the time to review your purchase. I note that you hadn't contacted us to let us know you were unhappy with any aspect of your order. The delivery process is made really clear on our website, in our T&C's (which you agreed to when placing the order) and we also then remind you further still in your delivery date email. I'm sorry you didn't read any of the helpful info provided, couriers as standard are not contracted or insured to enter your property. I'm sure you'll be more than happy with your fabulous new radiators. Thanks for shopping with us. Julie (Manager)

Posted 6 years ago

“Great service!”

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Posted 6 years ago

5 stars, thank you and brilliant to hear you think a lot of our service too.

Posted 6 years ago

“I ordered a heated towel radiator, which came extremely promptly and was very well packaged. However, there was a slight area of damage which I photographed and emailed to them after phoning to discuss it with them. They then sent a replacement with no quibble, again very promptly.”

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Posted 6 years ago

Thank you for your honest and positive feedback, glad to hear you were happy with our service.

Posted 6 years ago

“Very good. Going to order another one”

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Posted 6 years ago

Thank you very much indeed, we look forward to welcoming you back again soon.

Posted 6 years ago

“Radiator not yet fitted but looks really good. Cannot fault service or delivery. Would certainly use this company again.”

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Posted 6 years ago

That is wonderful to hear, enjoy your lovely new radiator. Thank you for choosing Trade Radiators.

Posted 6 years ago

“The towel radiator looks smart and is well finished Gives off a good heat Recommend this company Good delivery time”

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Posted 6 years ago

Thanks for the glowing review, we hope to welcome you back in the future. Julie (Manager)

Posted 6 years ago

“Dis what I wanted”

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Posted 6 years ago

Thanks for the positive 5 star review!

Posted 6 years ago

“Radiators arrived very quickly and in good condition. Really happy with how they look.”

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Posted 6 years ago

Great to hear you are so happy Michael, thanks for your review, we look forward to welcoming you back next time. Julie (Manager)

Posted 6 years ago

“Our towel rail was supplied with a couple of dents in, which on examining the package look to be the fault of the courier, no blame for Trade Radiators. But the replacement arrived the day after I raised it, so fantastic customer service! Thank you.”

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Posted 6 years ago

Really appreciate your honest and super positive feedback, thank you. Julie (Manager)

Posted 6 years ago

“Used Trade Radiators twice now, excellent service and great rads,even the plumber fitting them commented on how good they looked. Can't recommend them highly enough.”

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Posted 6 years ago

What a fabulous recommendation, thanks so much Brian, we look forward to welcoming you back again soon. Julie (Manager)

Posted 6 years ago

“Excellent delivery time very competitive prices would definitely recommend”

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Posted 6 years ago

Thank you very much indeed, everyone loves a good recommendation it gives us confidence to buy so thank you. Julie (Manager)

Posted 6 years ago

Trade Radiators is rated 4.7 based on 5,225 reviews