Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,393 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,393 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

1412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 27th April 2026

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Trade Radiators 5 star review on 10th April 2026

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Trade Radiators 5 star review on 3rd April 2026

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202

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next day delivery service as promised and brilliant customer service. Trade Radiators are one of those companies who will actually be there for you if something goes wrong which is rare in this day and age. I needed a replacement rad asap. No questions or forms to fill out. They listened to the problem and actioned a replacement for the next day! I never do these ratings questionnaires but felt I they deserved this feedback given the exceptional service!”

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Posted 9 years ago

Thank you very much indeed Sean for your honest and positive feedback. Julie (Manager)

Posted 8 years ago

“Great service, both rads arrived the next morning ... BUT both packing boxes were very badly damaged, exposing the rads. Lucky no major damage but there were a few small scratches.”

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Posted 9 years ago

Thanks for your feedback, please don't hesitate to contact our helpful and friendly customer service team. Thank you. Julie (Manager)

Posted 8 years ago

“Delivered at time specified, well packed. The radiator is beautiful, and I was very impressed with the fittings supplied. The only downside is that my old radiators now look shabby...”

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Posted 9 years ago

Thanks Don, that's complimentary indeed! :-) Julie (Manager)

Posted 8 years ago

“very quick response and despatch”

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Posted 9 years ago

Thanks for your 5 star feedback, much appreciated. Julie (Manager)

Posted 8 years ago

“Used this company on a regular basis and have never had a problem as yet.”

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Posted 9 years ago

Brilliant, thanks Andy, we look forward to the next occasion. Julie (Manager)

Posted 8 years ago

“Leaks badly from tap connectors, spent £40 trying to seal threads, still leaking poor engineering!”

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Posted 9 years ago

Any issues should be immediately reported to our Customer Service team as faulty rads are replaced the very next day. Thanks. Julie (Manager)

Posted 8 years ago

“This is the 3rd radiator i have ordered from trade radiators and again amazing quality and looks great. Thanks”

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Posted 9 years ago

That's so good to hear, thank you Keith. Julie (Manager)

Posted 8 years ago

“Prompt delivery; competitive price”

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Posted 9 years ago

Good feedback, thank you. Julie (Manager)

Posted 8 years ago

“I gave a 5 star last purchase and recommended to others who also bought from them. This purchase and 2 star was because of an initial error on my part regarding sizes. However, I tried to resolve by taking a day off work to refuse delivery and return. The items were delivered the day before this and obviously were left. I called to change sizes and was told sizes required wouldn't be in stock until Jan'17. I asked for a refund instead. Was informed I would have to forfeit the delivery of £50 although no fault of mine. I have called several times and also the courier. I have been told it's not TR's fault then told by courier, not their fault either. I was then given a third party's name who was to blame. At this moment, I am liable still for their mistake on delivery costs. I eventually was given my refund for the radiators, but not the valves at a cost of another £48 on top of the £50 delivery. I was told there is a shortage of staff and couriers give wrong information. I have also been told by TR someone would call back. I have never had any return calls at any time (re shortage of staff, I assume) I am still waiting on the outcome of the £50 and again will have to call and ask for the refund for the valves. I will not be buying or recommending Trade Radiators again at any point.”

Helpful Report

Posted 9 years ago

Hi Helen, I have looked into your order and we delivered all of the items that you ordered and duly dealt with your returns as requested. The refunds for all the returned items have all already been done for you (on the 8th), it may take your own bank 2-3 working days to release the funds into your own account which I suspect is why you assumed the refunds hadn't been processed (I promise you they have). Any returns do incur a courier charge which we cover in our T&C's which you agree to when placing an order, this was all explained and I'm sorry if you hadn't read the information prior to ordering. It's the same with most companies in respect of such items and is simply the courier charge, we do not add anything on to this as we aim to provide the best service we can including making returns etc as easy as possible. I appreciate that it would have been frustrating that you may have ordered incorrectly and we have done everything we can to help. I would like to offer you a 10% discount on your next purchase with Trade Radiators in the hope that we can help you again in the future. Kind regards, Julie Boyle (Manager).

Posted 9 years ago

“A good deal with fast delivery. Would use them again.”

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Posted 9 years ago

Excellent, we look forward to welcoming you back again soon. Julie (Manager)

Posted 8 years ago

“Excellent service”

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Posted 9 years ago

Thanks for the positive feedback Ian, much appreciated. Julie (Manager)

Posted 8 years ago

“Good product, low price, fast delivery....., Excellent Service”

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Posted 9 years ago

Fantastic feedback indeed, thank you so much. Julie (Manager)

Posted 8 years ago

“Excellent and quick service. Delivered at the time I required. Great phone customer service.”

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Posted 9 years ago

That's superb to hear, thanks for your review and for choosing Trade Radiators. Julie (Manager)

Posted 8 years ago

“Good advice and prompt delivery”

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Posted 9 years ago

Wonderful feedback, thanks for taking the time and for shopping with us. Julie (Manager)

Posted 8 years ago

“Bought a column radiator and it was delivered next morning. Radiator looks good at a reasonable price and does the business. Thanks”

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Posted 9 years ago

Perfect, thanks for shopping with Trade Radiators. Julie (Manager)

Posted 8 years ago

“Prompt delivery.”

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Posted 9 years ago

Thank you Steve. Julie (Manager)

Posted 8 years ago

“Good range of products and very prompt, reliable and efficient service.”

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Posted 9 years ago

Fabulous to hear, thank you. Julie (Manager)

Posted 8 years ago

“My order was delivered within two days, it arrived well packed and the product is excellent quality.”

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Posted 9 years ago

That's great, thank you for sharing. Julie (Manager)

Posted 8 years ago

“An excellent service. Prompt next day delivery. Heated rail all as described and working perfectly. Cheaper than any high street store.”

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Posted 9 years ago

Wonderful feedback, thanks so much Daniel. We hope to welcome you back again soon. Julie (Manager)

Posted 8 years ago

“Radiators arrived in good condition , good packaging and quick delivery . Product was as described , have not been fitted as yet but would recommend trade radiators as a supplier .”

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Posted 9 years ago

Thank you for the recommendation Mr Robinson. Julie (Manager)

Posted 8 years ago

Trade Radiators is rated 4.7 based on 5,393 reviews