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Trade Radiators Reviews

4.7 Rating 5,217 Reviews
93 %
of reviewers recommend Trade Radiators
Company Reviews Product Reviews
1,774
 Metrics Info
4.7
Based on 5,217 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Trade Radiators Reviews

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

Write Your review

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"
Verified Buyer
“Never received my order nearly 2 weeks later still waiting for a refund”
Helpful Report
Posted 4 years ago
Apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. We can confirm the full refund was duly processed. Sorry again for the inconvenience.
Posted 3 years ago
"
Verified Buyer
“I have been sent a towel radiator that my fitter believes is second hand. I have tried over several days to call you but been unable to get through, I sent an email 2 days ago but not had a reply - now you ask me to write a review?? Please contact me ASAP. Jamie Gilroy NR13 4NE”
Helpful Report
Posted 4 years ago
We replied right away and asked you to email us photos and we are still on waiting on those. Please be assured any issues will be resolved, as soon as we can assess the problem, which is why we have asked for images. Please send at your earliest convenience as we are keen to rectify this for you. Thank you.
Posted 4 years ago
A
Verified Buyer
“Very pleased with the radiator. It came well packaged and the price was very reasonable”
Helpful Report
Posted 4 years ago
We are delighted that you're so happy with your purchase, thank you for choosing Trade Radiators.
Posted 3 years ago
A
Verified Buyer
“Mr towel rail didn’t arrive, only thermostat. A week later I have been told that they will send another one, but haven’t received it yet.”
Helpful Report
Posted 4 years ago
Apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.
Posted 3 years ago
"
Verified Buyer
“Spot on. Ordered radiator for next day delivery and even in atrocious weather conditions, it turned up on time.”
Helpful Report
Posted 4 years ago
We are delighted that you're so pleased with your purchase, thank you for choosing Trade Radiators.
Posted 3 years ago
"
Verified Buyer
“Brilliant service, delivered quickly and in good condition. The copper radiator valves look great and worked well with the copper radiator.”
Helpful Report
Posted 4 years ago
Excellent feedback and fantastic that you're so impressed with our service, thank you. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 3 years ago
"
Verified Buyer
“Good support over the phone. Product did arrive a little late, but it was due to the heavy snowfall, so all good. Recommended.”
Helpful Report
Posted 4 years ago
Thank you for the excellent feedback, it's much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 3 years ago
"
Verified Buyer
“Beautiful radiators at a great price. Excellent customer service.”
Helpful Report
Posted 4 years ago
Wonderful feedback and fantastic that you're so impressed with our service, thank you. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 3 years ago
A
Verified Buyer
“Clear and well laid out website, good product range, well packaged product which was delivered promptly. Definitely a company I would use again.”
Helpful Report
Posted 4 years ago
That is absolutely fantastic to hear, thank you for the excellent feedback. We look forward to welcoming you back next time.
Posted 3 years ago
"
Verified Buyer
“To be fair I'm impressed with this company and their communication. BUT seriously they need to change their courier . I'll just say it's the green one . Awful service and cost me dearly”
Helpful Report
Posted 4 years ago
Sorry that the delivery wasn't ideal but fantastic that you're so impressed with our service, thank you.
Posted 3 years ago
"
Verified Buyer
“Chrome towel excellent value and first class service”
Helpful Report
Posted 4 years ago
Great feedback and fantastic that you're so impressed with our service, thank you. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 3 years ago
"
Verified Buyer
“Fantastic service, well packaged, arrived on time”
Helpful Report
Posted 4 years ago
Great feedback and fantastic that you're so impressed with our service, thank you. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 3 years ago
A
Verified Buyer
“Issues with couriers through no fault of Trade Radiators but dealt with by TR quickly, efficiently and with no fuss. Great customer service”
Helpful Report
Posted 4 years ago
Fantastic that you're impressed with our service, we are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 3 years ago
"
Verified Buyer
“happy with products”
Helpful Report
Posted 4 years ago
Thank you :-)
Posted 4 years ago
"
Verified Buyer
“A great product, arrived on time and very competitively priced. I'll definitely use Trade Radiators again”
Helpful Report
Posted 4 years ago
That is absolutely fantastic to hear, thank you for the excellent feedback. We look forward to welcoming you back next time.
Posted 3 years ago
A
Verified Buyer
“My new radiator is still boxed I am waiting for the Plumber to hang it once he has done so I will Gladly write a review.”
Helpful Report
Posted 4 years ago
Thank you very much for the positive review and feedback!
Posted 3 years ago
"
Verified Buyer
“Easiest 5* to give - great service, we rang first to check that the radiators were actually in stock as ordered some from another site saying in stock, but actually not. Confirmed next day delivery and next day delivery it was, with updates all the way from the courier. The radiators are great quality, really stylish - will be using this company again and recommending them to anyone who wants a stylish product at a sensible price.”
Helpful Report
Posted 4 years ago
Fantastic that you're impressed with our service, we are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 3 years ago
"
Verified Buyer
“Great radiators that arrived really quickly.”
Helpful Report
Posted 4 years ago
Thanks for the 5 star review and positive feedback!
Posted 3 years ago
"
Verified Buyer
“Very pleased, excellent paint and general finish and generally happy with the kit. Not yet plumbed but overall very pleased. Fast delivery and very well packaged.”
Helpful Report
Posted 4 years ago
We are delighted that you're so pleased with your purchase, thank you for choosing Trade Radiators.
Posted 3 years ago
"
Verified Buyer
“Fabulous service and great product. I will be using this company again - 100% happy.”
Helpful Report
Posted 4 years ago
That is amazing to hear and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 3 years ago
Trade Radiators is rated 4.7 based on 5,217 reviews
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