Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,640 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 16th June 2025

Anonymous

Anonymous // 01/01/2019

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“I placed my first order March 3rd. Received order confirmation estimating delivery March 11-13. I have not received a tracking number or my order. I sent an email last week and have not received a reply. The website claims to shoot the next day, now I’m wondering if this is a scam website.”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I've tried to look into this for you and can't seem to find your order on our system - getting in contact with our customer services team will allow a member of our customer service team to help you with this! We hope you'll give us another chance. Toystreet

Posted 1 year ago

“Easy to order from, and I'm in the US. Package came much faster than I anticipated.”

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Posted 1 year ago

“I ordered a toot toot vehicle for to put in my grandsons Birthday, it was well packaged and the delivery was good aswell”

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Posted 1 year ago

“Best price on line and quick delivery”

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Posted 1 year ago

“Good choice of products”

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Posted 1 year ago

“Quick service and the website is so easy to use. This store provides good value for money compared to others I used.. Also they have a super selection of products to choose from.”

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Posted 1 year ago

“Good purchase . Fast delivery and straight forward transaction. Very refreshing”

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Posted 1 year ago

“Great prices and speedy delivery. Really impressed.”

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Posted 1 year ago

“lovely puzzle, much cheaper than other providers. Took longer than 2-3 day's delivery but perhaps postal service was at fault.”

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Posted 1 year ago

“Placed an order 2 weeks,I’ve yet to receive this I’ve had no email or tracking number and I’ve emailed the company numerous times and had no reply and when I ring the number it says they are closed !! Not happy about this”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team if you believe this still requires a resolution. We hope you'll give us another chance. Toy Street

Posted 1 year ago

“Clearly states on website they offer next day delivery. Item not even dispatched. No response to emails. Avoid this company.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you never received your order. I can see that you have since been fully refunded for this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Toy Street

Posted 1 year ago

“It is now three months since I placed the order which I have not received, it is now well over two months past the estimated date of delivery. Although I have sent two emails over the past week neither have been responded to. Very disappointing and unacceptable service.”

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Posted 1 year ago

“Excellent service. International shipping was fast.”

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Posted 1 year ago

“Great service and price”

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Posted 1 year ago

“Fast and efficient service I would definitely use again”

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Posted 1 year ago

“Delivered on time and well packaged.”

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Posted 1 year ago

“I ordered two plush toys ( internationally shipped to Australia )!. Their pricing was great , shipping was fast and tracked and they kept me up to date . Toys were received in perfect condition and excellent quality . Am planning to order again soon when I can afford to add more I my collection! Excellent company and if you are ordering from overseas don’t hesitate. Keep up the great service , Toy street .”

Helpful Report

Posted 1 year ago

“Still waiting on an item that hasn't come yet and I wonder if a robot will respond or an actual person because most likely they wouldn't care to respond to people who spent their hard earned money on people who can't even send the item straight away”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Zatu Games

Posted 1 year ago

“I have been waiting for my order for over 1 week. no one answers the phone or responds to e-mails because they want their money back. I lost money and time. I do not recommend shopping here!”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team and we will be sure to investigate this for you! We hope you'll give us another chance. Zatu Games

Posted 1 year ago

“Everything arrived well packaged and as described. No complaints whatsoever, and would use again. Once I placed the order, I was then was slightly concerned whether I would receive items... as there wasn't the usual amount of emails ref delivery updates. However when I placed the order I was advised of the delivery timeframe (approx 2 weeks) and the items came within this timeframe, so all good. I also telephoned them just to check after a week and got straight through. I was advised they were still awaiting an item to complete the delivery. If you want Amazon service (eg next day) and Amazon prices, then order through Amazon, but don't forgot there are other companies trying to compete and offer just as good service, but maybe a take a little longer. Would buy again through them.”

Helpful Report

Posted 1 year ago

Toy Street is rated 4.7 based on 6,640 reviews