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Tower Reviews

4.2 Rating 4,989 Reviews

79 %

of reviewers recommend Tower

Company Reviews

Product Reviews

4.2

Based on 4,989 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 2nd May 2024

Tower 5 star review on 28th April 2024

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Tower 5 star review on 5th April 2024

Tower 5 star review on 2nd April 2024

Tower 5 star review on 2nd April 2024

161

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We absolutely love the air fryer, it’s simple to use and big enough to cook quite a large chicken. Unfortunately we had only had it just over four weeks when the bulb went. What’s the problem you might say? I am quite a handy guy a round the house a retired engineer but when I looked to see where the bulb was situated it was quite inaccessible, a crazy design. What made matters worst I could not find any information on how to change the bulb, I tried ringing “Customer Support “ that was a total waste of time, apparently due to the popularity of the product there was no one available to speak to, I guess bulbs were popping left right and centre. Halogen bulbs are renowned for blowing hence you would think they would have made it easy to change. Daft as it seems I ended up taking the fryer back to Argos who were brilliant and changed it straight away. How ridiculous to have to take something back because the bulb had gone. So Tower please give instructions on how to change the bulb!”

Posted 1 year ago

Hi Thanks for taking the time to leave your comments about the fault which occurred with your Air Fryer. We were sorry to learn of the issue. When our products are designed we always consider our customers safety as a priority - as a result some of the parts within our products are sealed units. Our products are also supported by a robust warranty scheme in the rare event that a fault should occur with your product. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I cannot comment on this sealing ring it doesn't fit my pressure cooker even though I paid extra for next day delivery it didn't arrive until 3 days later ,very disappointed”

Posted 1 year ago

Hi Carol, We were disappointed to read your review about your recent order with Tower. Here at Tower, we welcome our customer's comments and feedback which are always investigated allowing us to provide a balanced response wherever required. Having investigated your comments I can see your order was delivered earlier than expected. Your order was placed on Friday after the 24-hour cut-off time quoted on our website, with your order being delivered on Monday - some 24 hours earlier than scheduled. I trust this demonstrates there is no issue on behalf of Tower. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Being a bit older I found the icons on front too small to read. Instructions not vg...small.print..I got more info about air fryer on the Internet and once I had wat ched an Instruction video clip, it was easy to follow. Cooked roast potatoes on chips heat and they were perfect. Fruit loaf burnt on cake heat so I assume time and heat need to.b adjusted..3 out of 5”

Posted 1 year ago

“Disappointed really, the air fryer is slow to cook food. My old air fryer took 12m to cook frozen chips, the Tower takes 25m. Customer service response was poor saying all air Fryers are different. If I had knew this before I wouldn't of purchased this one. I wouldn't recommend this product.”

Posted 1 year ago

“Arrived with scratches all over the touchscreen panel. Customer service was very slow to respond. Instruction booklet v unclear. Esp with regards to how to use the inserts. Think we have figured it out but customer experience could deffo be better”

Posted 1 year ago

Hello Linzi, It's disappointing to learn that your Air Fyer was received with scratches on. I can assure you that here at Tower, nothing leaves our warehouse in a less-than-perfect condition. We're sorry it's not been handled with care during its onward journey to you. I was delighted to learn one of our Support Team has resolved your enquiry. It only leaves me to apologise for any inconvenience and disappointment caused.

Posted 1 year ago

“Trays were fine BUT they wasn’t the same size as the original tray that was with the air fryer when purchased so they don’t fit the sides properly - they’re smaller - I have to use the metal mesh shelves and put tray on top!”

Posted 1 year ago

“The cordless steam iron is good, but doesn't quite glide like the best irons. It's also a bit of a fiddle to place onto the charger while ironing, and the charger uses up space on the ironing board. It also spits water. I think it has a couple of redesigns before it's great, but certainly good for the price.”

Posted 1 year ago

“Just bought it look great”

Posted 1 year ago

Hi Thanks for your kind words about your Tower product. Everyone here at Tower HQ really appreciates your valuable purchase. Keith - Group Customer Services Manager

Posted 1 year ago

“Pleased with this purchase BUTTTT!!! the instructions are terrible. I have owned this for a month now and it’s still confusing me when I try to use both drawers at the same time.”

Posted 1 year ago

“If you want to make toasted deep fill sandwiches then you are going to find it messy. I have been trying to find a loaf of bread the slices are big enough to fill up to the inside edges of it and so far I cannot find one.”

Posted 1 year ago

“Great air fryer and delighted with it. However the lamp went after about 3 weeks. Very disappointed to be told by Tower that it is non replaceable and the oven was replaced under warranty (very quickly). Such a shame about not being able to replace a bulb. Fingers crossed this one does not blow the day after warranty expires!”

Posted 1 year ago

“Bought the Vortx 9 Litre Dual Basket Air Fryer as a Christmas present. It arrived in its original box (no courier safe packaging) in an opened state and was completely torn down one seam with other various major box damage. As this was delivered to a neighbour I was unable to reject it at the door. You cannot speak to Tower for love or money, everything has to be done through email. I sourced another one from another seller with next-day delivery (and a lot cheaper). The product itself is fine, it does what it says on the tin. Unfortunately, however, I can only give Tower Housewares three stars. I knocked one star off for the long-winded returns (got my refund the second week in January) and the other star was knocked off because of the courier they used (Evri), who does not seem to take care of what they are delivering. (Word to the wise: Try and avoid companies who use Evri, previously known as Hermes. They are awful, really awful. Read the Evri reviews on this site.)”

Posted 1 year ago

“The instructions for use are extremely basic and we think a more comprehensive booklet should be included with the purchase with some recipes/suggestions within. We are slowly getting to try different things but it is on a trial and error basis”

Posted 1 year ago

“Bought 22 Dec not yet received due to EVRI service”

Posted 1 year ago

“Bought the Tower 5in1 11ltr air fryer in november.little or no instructions to help navigate the machine. Didn't realise the timer switch was not working, as I was nervous using it at first, until I DID realise the timer knob was not working after some burnt food!! Contacted retailer where I purchased they were unable to offer me a replacement model so gave me a full refund. Tower customer service said they could not offer a discount voucher for me to use and buy another ..... Thought it was the least they could have done, but obviously NOT! Am looking to replace air fryer as I did find it very good even thought the timer did not work.”

Posted 1 year ago

Hi Thanks for your comments about your Tower Air Fryer. I was disappointed to read your comments. Your Air Fryer was purchased via a 3rd Party Retailer and in the rare event of a fault we direct our customers back to the retailer where the product was purchase in line with the terms of the warranty. I was sorry that at the time of your enquiry we did not have any live discount codes available. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“We have been unable to use our Tower 5 litre Tower Air Fryer, Digital Model Vortx T17089 (we think) because there was no handbook or recipe /guide included. The handbook provided was for a different model”

Posted 1 year ago

“Air fryer is fantastic but haven't had it that long and the handle is about to fall off and it is still like new”

Posted 1 year ago

“Yes it looks BUT. Fault drawer on B side can’t close the drawer, emailed tower but all I got was will reply in 7 days. This isn’t good as cannot really use the unit. Awaiting answer !!!!!!!!”

Posted 1 year ago

Hi Alan, Many thanks for your review regarding the recent issue with your Air Fryer. I was sorry to read about this rare issue. As you can imagine with all of the recent interest in our Air Fryers similar to the one you have purchased we have received a high volume of customer messages which we are working hard to respond to. One of my team have contacted you to resolve your enquiry fully - it only leaves me to apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Looks amazing so far, we haven’t used it yet as it’s wrapped up under the tree for my dad :)”

Posted 1 year ago

Hi Chloe, We hope your dad loves his Tower Air Fryer this Christmas. Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 1 year ago

“I don't know. I'm still waiting for it to be delivered. It's been with Evri for a week”

Posted 1 year ago

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Tower is rated 4.2 based on 4,989 reviews