Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 4,989 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 4,989 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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161

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hard to say we have not received it. It is delayed by Evri”

Helpful Report

Posted 1 year ago

Hello John Thanks for your comments about the delivery of your parcel. I was sorry to learn of the delays you have encountered. Our courier partners are working hard to ensure our customers receive their parcels as soon as possible in what is a very busy time of the year. Rest assured we are in communication with our courier partners to get your parcel to you. One of our Customer Services Team will be in touch with you soon. In the meantime thanks for the patience you have shown. Keith - Group Customer Services Manager

Posted 1 year ago

“Received my airfryer on 7th Dec which had clearly been dropped or bashed around by the courier, wrote with photos of the area of chipped plastic at the top corner which makes it unusable and damage to the box to Tower customer services on 8th as it was the only option for contact. Received an auto response to say due to high demand I would receive a response within 7 working days. This morning saw a request to review the product. The airfryer looks great and I'm looking forward to using it when it's replaced. I'll update my review to reflect the response from customer service when I have one and the airfryer itself when I can use it.”

Helpful Report

Posted 1 year ago

Hi Laura, Thanks for taking the time to leave your comments regarding the receipt of your Tower Air Fryer. I was sorry to learn of this condition which is a rare event. As you can imagine due to the popularity of our energy saving products such as your Air Fryer our Customer Services Team have seen an unprecedented amount of enquiries from our customers. We are working very hard to respond to our customers messages as quickly as possible. One of my Customer Services Team, Chloe, has contacted you to fully resolve your enquiry. It only leaves me sincerely apologise for the series of events which have occurred - rest assured steps are being taken to fully resolve your enquiry. Take care. Keith - Group Customer

Posted 1 year ago

“Up to now it is in my oven but not used yet. I am waiting for my cook book from yourselves which I scanned on the box it was bought in to see how and what I can cook. Once j do cook something then if I get another questionnaire I will let you not.”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your comments about your Tower Air Fryer. As we have had no previous communications from you I have arranged for one of my Team from Customer Services to contact you to help. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I bought a airfryer nov 2021. I can’t get in touch with anyone from Tower to help me. It has stopped working and the shop told me to get in touch with Tower. Different sites asking for card details which I ain’t giving. Please help me I am desperate”

Helpful Report

Posted 1 year ago

Hi Thanks for leaving your review about the fault which has occurred with your Tower Air Fryer We were surprised to read your comments as your first communication to us was only received less than 3 hours ago. One of our Customer Services Team has contacted you to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Cooks quick and is cheaper to run if you only cooking small things. Food on top shelf cooks much much quicker so be careful where you put stuff, for me a drawback is the rotisserie because of the mechanism it means you can't have a shelf in the middle, the bottom and middle shelves are far too close together”

Helpful Report

Posted 1 year ago

“Erm, I've never received it as Evri have lost it. I'm currently waiting for a refund from your goodselves”

Helpful Report

Posted 1 year ago

Hi Stuart, Thanks for taking the time to leave your comments about your recent delivery experience. I was sorry to read about the issue with our courier partners. Rest assured this is a rare event and I can confirm steps have been taken to process your refund which was completed on 1st December. We always advise our customers to leave 5 working days for the refund to be received back to the original payment method used. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Very happy with product but very unhappy with the couriers you used only received it Monday box was very badly damaged no security Tab on box if I buy again from you would not buy if it is coming by evri couriers”

Helpful Report

Posted 1 year ago

Hi Betty, I was sorry to see the condition of your parcel - the image you have forwarded to us will assist greatly when we speak with our courier partners. Our courier partners deliver 1000's of parcels to our customers every day and I can assure you that issues of this nature are rare. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“It's for Christmas, ask me in a months time”

Helpful Report

Posted 1 year ago

Hi Diane, Thanks for your comments We appreciate your product is for a Christmas gift so please feel free to leave your comments after this date. In the meantime, thanks for choosing Tower to make your purchase. Keith - Group Customer Services Manager

Posted 1 year ago

“Bought 5 in 1 air fryer and smokeless grill to replace my breville halo halogen cooker which we used on a daily basis and had given out. Seems to be an adequate replacement however I am a bit disappointed with the instruction booklet which is not very easy to follow and is also in very small and feint font. Also the temperature tables aren't very detailed. I think a few more details would be very helpful, eg which way to stand the grill pan and can it be used both ways? The fb groups are more helpful. That said, will persevere with trial and error.”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your valuable comments about your Tower Air Fryer. Here at Tower we love hearing from our customers about how we can improve our products and services. Should you have any enquiries our Customer Services Team are always available to help. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“I’m really disappointed in the capacity of this air fryer. I have 5 in our family so when looking for air fryers went for the largest one I could find. The one I purchased said it can cook for 6-8 people!! NO WAY does it cook for that many. I couldn’t even get enough chips and chicken goujons in it for 3 people. So feel it’s a total waste of money for me as I can’t cook something in one go for the whole family. I haven’t cooked a great deal in there for that reason so can’t give to much feedback on the actual cooking but on a positive it cooked lovely jacket potatoes but again I had to cook them in 2 batches.”

Helpful Report

Posted 1 year ago

“I’ve recently received a brand new Tower 9L Dual Basket Vortx Air Fryer T17088 Vortex unfortunately tray No1 runs for 15 seconds and then beeps with error code E1 I’ve no receipt so not sure what to do?”

Helpful Report

Posted 1 year ago

“Just bought the tower 5in 1 air fryer. Nd smokeless grill , there are no instruction booklets inside the sealed box , I would like to get started but where can I get a copy of the instructions .”

Helpful Report

Posted 1 year ago

Hi Mira, Thanks for taking the time to leave your review / enquiry about your Tower Air Fryer Instruction Manual. I was sorry to read that the Instruction Manual could not be located upon arrival. I was delighted to learn you have been in contact with our Customer Services Team and they have solved your enquiry for you. Finally, please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“I’ve bought the T17076 and have no idea where to start as have no instruction manual!! Can anyone help please?”

Helpful Report

Posted 1 year ago

Hi Thanks for your review about the Instruction Manual for your Tower Air Fryer. In was pleased to learn that one of our Customer Services Team have resolved your enquiry in full. I do hope the Instruction Manual is useful and you enjoy using your Tower Air Fryer. Keith - Group Customer Services Manager

Posted 1 year ago

“Recently purchased Air Fryer as a gift for a family member. Found it hard to register to extend warranty to 3 yr on the website as per the marketing literature. But no reference on the website. Does not create good perception. Perhaps there is another way?”

Helpful Report

Posted 1 year ago

Hi Thanks for your valuable feedback about your attempts to register your extended warranty for your Tower Air Fryer. I was sorry you found this difficult to complete. One of our team from Customer Services have written to you today providing instructions of how to complete your warranty. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“I cooks well but there's no implements for removing the hot tray safely.”

Helpful Report

Posted 1 year ago

“Fryer seems OK, if size limited, but the ‘recipe suggestions’ that come with it are a joke - 5 recipes? Serious reconsideration is required by Tower”

Helpful Report

Posted 1 year ago

Hi Steve, Thanks for your comments and suggestions regarding your Tower Air Fryer. The recipe suggestions are meant to be as a starter to help you with your Air Fryer. Our customers comments and suggestions are critical to ensure we constantly improve our products and processes and we have forwarded your comment to the relevant department. It only leaves me to apologise for any disappointment caused. Keith - Group Customer Services Manager

Posted 1 year ago

“We are happy with our new product except it should have a pre-heat button Display”

Helpful Report

Posted 1 year ago

Hi Wendy, Thanks for your comments about your Tower Air Fryer. We love hearing from our customers about how we can improve and develop our products. Thanks for your suggestion. Keith - Group Customer Services Manager

Posted 1 year ago

“My product arrived broken and I am currently waiting for more to be in stock so it be replaced”

Helpful Report

Posted 1 year ago

Hi Maria, Thanks for taking the time to leave your comments about your delivery experience of your Tower Air Fryer. I was sorry to read that the product was damaged upon arrival. I am delighted to confirm we have arranged to dispatch your replacement item to you which will leave our warehouse within the next 24 hours. It only leaves me to sincerely apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“MISLEADING PACKAGE I've only cooked chips and fish so far and it seemed ok. Disappointed by the misleading package advertising a DIGITAL recipe book! Wow I thought that's good! A book! Don't be fooled by the claim. They just added some basic recipes at the end of the instruction manual! Shame!”

Helpful Report

Posted 1 year ago

“Item arrived damaged and also the packaging was damaged. Emailed Tower Housewares and not even had a reply.”

Helpful Report

Posted 1 year ago

Hi Beverley Thanks for taking the time to leave your valuable review. I was sorry to see the condition in which your order was received and must offer my sincere apologies. I was surprised to read your comments that we had not responded to your communication - we have no record of receiving any messages from you. Now we are aware of your enquiry one of my Customer Services Team will be in touch with you when we reopen on Tuesday 19th September. Regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 4,989 reviews