Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,629 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 10th October 2025

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi. This is my second Tower air fryer (Vortx) received as replacement for previous problem unit. I have always found Tower air products excellent quality. My only criticism would that the replacement unit I receive is biege and the white figures on the biege knobs are very difficult to read.”

Helpful Report

Posted 3 hours ago

“its very good”

Helpful Report

Posted 1 day ago

Hi Many thanks for taking the time to leave your 5 star comments about your Tower product. We hope you visit our Tower website again very soon to checkout our great range of products Keith - Group Customer Services Manager

Posted 14 hours ago

“I have always used Tower Kitchen Ware. Just purchase another of their kettles with the added bonus of extended 3 year guarantee”

Helpful Report

Posted 1 day ago

Hello Tommyshortlegs Thanks for your 5 star review about Tower. We were delighted to read about your latest order for your kettle. Everyone here at Tower HQ really appreciates your valuable order - thanks for being such a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 14 hours ago

“Bought Ceraglide 3100W Steam Iron , no problem with iron but find the cord is not long enough . I have problems reaching end of ironing board , so very disappointed with it x Such a shame as no problems otherwise .x”

Helpful Report

Posted 1 day ago

Hello Lorraine Thanks for your valuable feedback regarding your Ceraglide Steam Iron. Here at Tower our customers comments are very valuable to us as they allow us to review and wherever required improve upon the products and services we offer. Rest assured your comments have been passed across to our Product Development Team. Best wishes Keith - Group Customer Services Manager

Posted 1 day ago

“Too early for full review so far good”

Helpful Report

Posted 2 days ago

Hello Dave Thanks for your comments regarding your Tower product. We understand new products may take a little while to get accustomed to. If you do have any enquires please be assured our Customer Services Team are always available to help. Best wishes Keith - Group Customer Services Manager

Posted 1 day ago

“Wow she is big, takes a large chicken no problem. We cooked a large pork leg and in the morning we got tender meat that was like pulled pork, so easy to use. Even started to us the warm feature as we get taken aways .Well made ,looks nice”

Helpful Report

Posted 3 days ago

Hello Thanks for your wonderful comments about your Tower product. We hope you visit our Tower website again very soon to check out our great range of products. Best wishes Keith - Group Customer Services Manager

Posted 2 days ago

“Ver good weight of iron, great to have a long thick cord. Very impressed for the price paid”

Helpful Report

Posted 3 days ago

Hi LJH Many thanks for your 5 star review of your Steam Iron from Tower. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. Kind regards Keith - Group Customer Services Manager

Posted 2 days ago

“Have always been worried about using an air fryer, however not worried anymore. Excellent product, easy to use. Quick and easy cooking and find myself looking for the air fryer logo on a food shop. Highly recommended.”

Helpful Report

Posted 4 days ago

Hello Dean Thanks for your very valuable comments. Here at Tower we understand using a new product can be a little daunting - that's why our Customer Services Team are always available to assist with any enquiry you may have in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 days ago

“Clean lines and clear digital display makes the unit fit well in our kitchen. The preset cooking options have so far been spot on, pizzas, chips, toast etc have all come out perfect. Only criticism really, is not sure why they have reduced the size of the rotating basket from our much smaller Tower 11lt air fryer, same diameter basket but shorter in length with a much wider cavity to put it in, a few inches of wasted space in my opinion, and it would allow a greater area for crisping, instead of cramming food items inside rather than having to do multiple batches. The unit does emit very hot air, and although I have the minimum distance above, the cupboards can get quite hot. We had the 11lt 5in1 air fryer, it was our main oven for 4 years,but unfortunately it started to turn off part way through cooking and the display disappeared when it got up to temperature. The display on the Vortex is larger and clearer, and is much easier to use and clean. I can honestly say we are very happy having made the change.”

Helpful Report

Posted 5 days ago

Hello Steve Many thanks for taking the time to leave your very valuable comments. Here at Tower our customers comments are so important to us as they allow us to review and wherever required improve upon the products and services we offer. If we can help with any enquiry please feel free to drop us a message -we'd love top hear from you. Keith - Group Customer Services Manager

Posted 2 days ago

“Makes a lovely cup of tea and beautiful design”

Helpful Report

Posted 6 days ago

Hello Thanks for your 5 star review. We were delighted to read about the delicious cups of tea made from your Tower product. We hope you visit our Tower website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 6 days ago

“I purchased a 'new', to me THANK YOU Great Customer Service as always TOFSCordless Steam Iron from TOFS, just this morning. It will make a massive impact to my life. And I can't wait to get 'stuck' in!! Em”

Helpful Report

Posted 1 week ago

Hello Emma Many thanks for your wonderful comments about your Cordless Steam Iron from Tower. Our customers comments and feedback are so important to us as they allow us to stay at the forefront of delivering excellence in the services and products we provide. Best wishes Keith - Group Customer Services Manager

Posted 1 week ago

“I have ordered the Tower Kettle & Toaster set. Very pleased with my purchase! Love the Tower range!”

Helpful Report

Posted 1 week ago

Hello Carl, Many thanks for your wonderful comments about your Kettle & Toaster set from Tower. Thanks for being such a great customer of Tower - we hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 week ago

“N/A n/a n/a n/a”

Helpful Report

Posted 1 week ago

Hi Many thanks for your valuable order and for being a great customer of Tower. Keith- Group Customer Services Manager

Posted 1 week ago

“I have brought 2 dinner warmers for Xmas not tried yet but can’t wait to try”

Helpful Report

Posted 1 week ago

Hello Christopher Many thanks for your valuable order and your kind words about your Tower Buffet Server. Rest assured our Customer Services Team are always available so please feel free to drop us a message if you have any enquiries. Best wishes Keith - Group Customer Services Manager

Posted 1 week ago

“Used for first time and impressed with the results, only moan is removing the grill trays for cleaning”

Helpful Report

Posted 1 week ago

Hello Thanks for taking the time to leave your valuable review. Here at Tower our customers comments are so important to us as they allow us to review and wherever required improve upon the products and services we offer. Keith - Group Customer Services Manager

Posted 1 week ago

“Very big and useful but slightly difficult it will take some time to get used to but it is a big upgrade from my old one.I Would recommend it to people who cook a lot at a time.”

Helpful Report

Posted 1 week ago

Hello Many thanks for taking the time to leave your kind words about your Air Fryer from Tower. Kind regards Keith - Group Customer Services Manager

Posted 1 week ago

“I love this, so stylish and sleek. The airfryer saves space due to its design and the touch screen display is just brilliant. This air fryer is sturdy and well built. The options seem pretty straight forward too.”

Helpful Report

Posted 1 week ago

Hi Fuzz Thanks for your wonderful 5 star review. I was so pleased to read your comments about your Air Fryer from Tower. Please be assured our Customer Services Team are always available to help Best wishes Keith - Group Customer Services Manager

Posted 1 week ago

“Lighter than other irons Smooth running”

Helpful Report

Posted 2 weeks ago

Hello Thanks for your wonderful comments. Here at Tower we love reading our customers comments and feedback. I was so pleased to read about your Iron from Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 weeks ago

“Lovely, air fryer, looks great, very pleased”

Helpful Report

Posted 2 weeks ago

Hi Alan Thanks for your 5star comments about your Tower Air Fryer. We hope you visit our website again very soon to checkout our great range of products. Keith - Group Customer Services Manager

Posted 2 weeks ago

“Great item just a little bigger than expected”

Helpful Report

Posted 2 weeks ago

Hello Marisha Many thanks for your kind words about your Tower Air Fryer. Please be assured our Customer Services Team are always available to help should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 weeks ago

Tower is rated 4.2 based on 5,629 reviews