Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,596 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,596 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 7th September 2025

Tower 5 star review on 3rd September 2025

Tower 5 star review on 1st September 2025

242

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I could do with some help. I bought the Tower dual air fryer and can't work out how to put a manual time is say cook for 10mins.”

Helpful Report

Posted 57 minutes ago

Hello Thanks for taking the time to leave your review/ enquiry. Here at Tower our Customer Services Team always available to help with any enquiry - one of our Team will be contacting very soon to help. Best wishes Keith - Group Customer Services Manager

Posted 35 minutes ago

“Great product great price and very quick one delivery”

Helpful Report

Posted 12 hours ago

Hello Thanks for taking the time to leave your wonderful feedback. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great Customer Service. If there is anything we can help with in the future please drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 39 minutes ago

“Good kettle though doesn't boil as quick as advertised and a little loader than expected. Hope it lasts 🙏”

Helpful Report

Posted 1 day ago

Hello Julie Thanks for your valuable comments. Here at Tower we always welcome our customers feedback. Rest assured your kettle is supported by a warranty programme so in the rare event that a fault does occur with your kettle our customer services team are always available to help. Kind regards Keith - Group Customer Services Manager.

Posted 1 day ago

“I have a few Tower products and they have never let me down. Well chuffed with my items.”

Helpful Report

Posted 1 day ago

Hello Margaret Many thanks for your wonderful comments We were delighted to read your kind words about the various products you have from Tower - thanks for being such a great customer. Keith - Group Customer Services Manager

Posted 1 day ago

“Absolutely love this tower air fryer bought this as had good reviews and finding my previous one on the small side this is great as I can cook a whole meal at once saving time and energy. Can keep clean easily all parts come away just a wipe round inside and your done so quick, efficient and energy saving”

Helpful Report

Posted 6 days ago

Hello Lynne What a wonderful review to receive - thank you !!! Everyone here at Tower HQ was delighted to read about your Air Fryer -we love our Air Fryers too !!! If we can assist with any enquiries in the future please feel free to drop us a message - we'd love to hear from you. Thanks again for being a great customer of Tower. Keith - Group Customer Services Manager

Posted 6 days ago

“This is a good cooker, the Rotisserie was at its max with a 1.5kg chicken so maybe the recommended 1.3 should be stuck to. The drip tray is a bit shallow and fiddly,also difficult to extract as the bottom elements are too close. The brief instructions that come with it are inadequate & do not specify that you should probably use Roast for the Rotisserie function they leave you in the dark. As this is a new cooker, hopefully Tower will produce some online videos soon.”

Helpful Report

Posted 1 week ago

Hello Andy Many thanks for your valuable comments Here at Tower we love hearing from our customers as your feedback helps us review and improve upon the products and services we offer. Our Customer Services Team are always available to help with any enquiry you may have - so feel free to drop us a message at any point - we'd love to hear from you. Kith - Group Customer Services Manager

Posted 6 days ago

“I contacted the CS team weeks ago and they mentioned that the replacement bin had been dispatched, but no tracking code was provided. After waiting a week, I asked for an update, but nothing was sent. The CS team only responded with template emails, regardless of what I wrote to them. There was an email that simply repeated what had been said in the previous email to me, just a copy and paste. I am deeply disappointed with the customer service. I will escalate this matter, as no one in the team seems to care about customer service or warranty.”

Helpful Report

Posted 1 week ago

Hello Many thanks for taking the time to leave your review. Here at Tower we always welcome our customers comments and feedback as this allows us to review and wherever required improve upon the products and services we offer. Customer comments also allow us to provide a balanced and accurate response to the original comments left. I was sorry to learn of the rare issue with your Sensor Bin. In a bid to resolve your enquiry in the shortest possible time our Team requested some additional information from you -sadly as this information was not forthcoming we had to request this information on a further 2separate occasions - it was disappointing that you took offence at our genuine efforts to help with your enquiry. I was pleased to learn the information has been provided to allow for your enquiry to be resolved in full. Keith - Group Customer Services Manager

Posted 2 days ago

“My old air fryer was recalled because of a slim chance of catching on fire. I would like to say how impressed I was on the ease of giving you the details and the speed of receiving my new one. Thank you so much and I’m looking forward to using my replacement air fryer”

Helpful Report

Posted 1 week ago

Hello Hayley Many thanks for taking the time to leave your fantastic 5 star review. Here at Tower the safety of our customers is always of[paramount importance and I was delighted to read our Voluntary Air Fryer Recall Programme was a smooth process for you. Keith - Group Customer Services Manager

Posted 1 week ago

“4 slice bread toaster. Smart appearance and simple logical controls. Seems to toast perfectly and defrost button does the job too. Never had a reheat option but sounds an excellent extra facility though yet to use it. Have used a Tower toasted sandwich maker for a couple of years and that also works very well too”

Helpful Report

Posted 1 week ago

Hello Julian Many thanks for taking the time to leave your 5star comments. I was delighted to read about how you are using your new Tower Toaster. Thanks again for your kind words and indeed for being such a great customer of Tower. Best wishes Keith- Group Customer Services Manager

Posted 1 week ago

“I was very pleased with my kettle I purchased last week. It's sturdy and it's nice to have glass instead of all plastic. Boils water efficiently too.”

Helpful Report

Posted 1 week ago

Hello Thanks for your 5 star comments about your Tower kettle. Everyone at Tower HQ was delighted to read your kind words. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 week ago

“Placed an order, and still not received anything tried emailing no answer.”

Helpful Report

Posted 1 week ago

Dear Kelsey Many thanks for your valuable review which is welcomed by Tower. I was sorry to learn of the delay with your recent order - please accept my sincere and personal apologies for this. Having investigated your enquiry I can see one of the products you ordered was temporarily out of stock. It was pleasing to learn that an alternative product has been agreed and your full order is now with you. Kind regards Keith - Group Customer Services Manager

Posted 2 days ago

“Este un magazin foarte bun”

Helpful Report

Posted 2 weeks ago

Hello Many thanks for your kind words about our website. We hope you revisit our website again very soon. Keith - Group Customer Services Manager

Posted 2 weeks ago

“Fantastic 4.2 L manual air fryer able to cook decent meals on site helping to feed the workforce with fresh healthy food!”

Helpful Report

Posted 2 weeks ago

Hello PRP Security Many thanks for your kind words about your Tower Air Fryer. Its great to hear how you are using your Air Fryer and your workforce are happy with their healthy meals. Best wishes Keith - Group Customer Services Manager

Posted 2 weeks ago

“Absolutely fantastic air fryer had the tower. 10 in 1 before but nothing lukewarm this one two separate cooking times is a bonus”

Helpful Report

Posted 2 weeks ago

Hi Nick Many thanks for your 5 star comments about your Tower Air Fryer. If we can assist with any enquiry in the future please feel free to contact our Customer Services Team - we'd be delighted to hear from you. Keith - Group Customer Services Manager

Posted 2 weeks ago

“Have not used it too much at the moment but what I did do I was pleased, may have to do again with very bad stain. Easy to use.”

Helpful Report

Posted 2 weeks ago

Hello Thanks for your 5 star review about your Tower product. If we can help with any enquiry in the future please feel free to contact us - our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 weeks ago

“Elegant looking kettle”

Helpful Report

Posted 2 weeks ago

Hello Thanks for your kind words and indeed your valuable order for your Tower Kettle. Everyone here at Tower HQ was delighted to read your review. Best wishes Keith - Group Customer Services Manager

Posted 2 weeks ago

“Purchased a tower vortex 5.6 l air fryer and just used to cook bread in .fantastic was a bit doubtfull as at home we have a double stack ninja and with us living for 3 months in our caravan found it hard to live without .but definitely happy with the purchase especially when you consider ninja cost £200 and the tower just under £40 a no brainet”

Helpful Report

Posted 3 weeks ago

Hello Page Thanks for your wonderful comments and indeed your valuable order for your Air Fryer. Here at Tower we pride ourselves at offering quality products at affordable prices supported by great customer service. If we can help with any enquiry in the future please feel free to drop us a message -we'd love to hear from you. Keith - Group Customer Services Manager

Posted 3 weeks ago

“Paid £4.99 for next day delivery due to going on holiday that Friday. Delivery took 3-4 days which meant Evri then left our parcel at the front door and it was sat there for nearly 4 days. Emailed Tower asking for a refund for the delivery heard nothing. Would avoid and go elsewhere.”

Helpful Report

Posted 3 weeks ago

“Love this kettle. Smart sleek elegant design grey and gold. Very lightweight. Easy remove lid for filling ring pull top brilliant. Lovely pourer. Thinking of getting the matching kitchen wear. Love love this product.”

Helpful Report

Posted 3 weeks ago

Hello Liz Thanks for your wonderful comments about your Tower Kettle. We hope you visit our website again very soon to check out the matching products. Thanks for being a great customer !!! Keith - Group Customer Services Manager

Posted 3 weeks ago

“Really like this iron. V smooth and easy to use.”

Helpful Report

(Tower) - Posted 4 weeks ago

Hello David Many thanks for taking the time to leave your wonderful comments about your Tower Iron. Everyone here at Tower HQ was delighted to read your kind words. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 4 weeks ago

Tower is rated 4.2 based on 5,596 reviews