Tower Reviews

Name: Tower
Rating: 4.17

4.2 Rating 5,469 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,469 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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A C.Layton

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a replacement air fryer after mine was on the recall list got in touch with Tower had replacement 3 days later very good service”

Helpful Report

Posted 27 minutes ago

“Completed the air fryer recall form on April 21st and found mine is one of defective units. Destroyed the air fryer as told to do so, and chose the gift voucher option as a refund, as it stated it would be emailed within 72 hours. No response beyond an automated email and now 11 days without any product. You would think the company would be trying to repair their reputation by sorting the issue as quickly as possible, but it is looking like they don't care. Have started to look into consumer rights on this and considering next steps...”

Helpful Report

Posted 3 hours ago

“Cordless vacuum cleaner has snapped and I have reached out to them by e-mail to ask if they would cover this under the extended warranty and I have waited over the 3 business days quoted in their automatic reply and have had no answer from them. I would like a reply either way so I know where I stand here.”

Helpful Report

Posted 6 hours ago

“After having received a recall refund for my faulty air fryer I have placed an order for a microwave only to have not received any updates on my order . I have called over 15 times only to get the same recoded announcement that everyone else seems to be commenting on . Can we get some updates please”

Helpful Report

Posted 7 hours ago

“I ordered an Air Fryer directly via Tower housewares website on Apr 22 Tuesday. There was minimal communication on delivery timeline via email. To my pleasant surprise, product was delivered on Saturday but it arrived in a torn package. I emailed customer service on Apr 26 on what to do with it as I am unsure if the product is damaged. I received an automated response that promised a response in 3 business days. I have chased via email - no response. I called between 10AM and 3PM (they're not open 8AM-5:30PM per their email) multiple times but just hear and automated message that there are no free agents followed by the call being terminated without warning. I'm now stuck - I don't know what to do as my calls are unanswered and my emails are unanswered and I've not used the product in 7 days. I wish I had bought a different air fryer from a responsive retailer instead!”

Helpful Report

Posted 7 hours ago

“Had a gift voucher to use after being informed that my air fryer was from a faulty batch, was told to dispose of it safely which I did following their instructions, ordered a carpet cleaner and solution using my voucher plus adding a bit more, It’s been three weeks now and my order has not been delivered , apparently on ‘track my parcel’ from Evri it is on its way back to sender!?! I have tried calling Tower C/S only to get an automated message that all reps are busy and to call back another time, sent to emails but as yet no one has got back to me, so very frustrating and disappointing.”

Helpful Report

Posted 1 day ago

Hello Angela, Many thanks for your valuable comments which are always welcomed by Tower. I was sorry to learn of the delays with your delivery of your Carpet Cleaner and Solution. Having checked your parcels journey with our courier partners it appears as though your parcel became damaged within our couriers network. Please accept my sincere and personal apologies for this rare event. Now we are aware of your enquiry arrangements have been made to dispatch a replacement Carpet Cleaner and Solution to you on an express delivery. Once again please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 day ago

“Been trying to contact the Tower Customer Services team for a week. They are not replying to any of my requests.”

Helpful Report

Posted 2 days ago

Hello Many thanks for taking the time to leave your review. Id like to refer you to our response on your Trustpilot review which read as follows ... At Tower all of our customers feedback is readily welcomed as it allows us to review and wherever required improve the products and services we offer. Customer feedback also allow us as an organisation to provide a balanced response to the feedback left. I was sorry to learn of the condition in which your parcel was received. Having reviewed all correspondence we confirmed that our warehouse teams added your small potato peeler to the inside of your Air Fryer box. Here at Tower we do not operate a blame culture however we do embrace Continuous Improvement processes and between our warehouse team and our courier partners we will investigate the circumstances of your delivery. To avoid any further inconvenience one of my Team Managers will be contacting you within the next 24 hours to conclude your enquiry in full. It only leaves me to thank you once again for your valuable feedback. Keith - Group Customer Services Manager.

Posted 1 day ago

“Received my replacement air fryer after waiting 3 weeks! I was so excited to use it and I can’t because the power cord is a lot shorter than the old one and no longer reaches to the plug I have to use it :( please could you tell me if it is safe to use a extension cord with a air fryer?”

Helpful Report

Posted 2 days ago

Hello Nikita Many thanks for your kind words. I was so pleased to read your replacement Air Fryer has been safely received. I have arranged for one of our Customer Services Team to contact you very soon to answer your question. Keith - Group Customer Services Manager

Posted 1 day ago

“Have been trying to return a Airfryer. I have been trying for over a 2 weeks. I have had no success. Not responding to any of my emails.”

Helpful Report

Posted 3 days ago

Hello Thanks for your review regarding your request to return your Air Fryer to us. I was sorry to learn you wished to return your Air Fryer to us as it failed to meet your expectations. One of our Team Managers has contacted you today to provide full details of how to return your Air Fryer to us. It only leaves me to thank you for your patience shown during this busy time after the Easter Holiday period, during our Air Fryer Recall Programme and as a result of the phenomenal interest in our products. Keith - Group Customer Services Manager

Posted 1 day ago

“Great appliance 3 in one”

Helpful Report

Posted 3 days ago

Hello Michael Many thanks for your 5 star review of your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 2 days ago

“Bought a product as price was good, website suggested creating an account to track delivery. So i did and my account doesnt show any orders. No notifications and nothing arrived. Contacted Tower through customer service3 and they promise to respond to my email within 3 days...... Literally prehistoric timekeeping. Unhappy customer who will literally never buy from them again.”

Helpful Report

Posted 3 days ago

Hello Thanks for taking the time to leave your valuable comments. Here at Tower we always welcome our customers comments and feedback. I was sorry to learn of the lack of tracking information for your recent order. Due to the size of the product ordered (Kamado BBQ) this requires a specialised courier to contact you and arrange a specified delivery time. One of my Team Managers has reached out to you to manage your expectations of timescales to ensure safe delivery and acceptance of your parcel. Keith - Group Customer Services Manager

Posted 4 hours ago

“Fabulous product and absolutely love the latte colour”

Helpful Report

Posted 3 days ago

Hello Melina Many thanks for taking the time to leave your 5 star comments about your Tower product. Thanks for your valuable order - we hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 3 days ago

“Delighted with my Tower air fryer but unfortunately they used Evri to deliver it. Nightmare!”

Helpful Report

Posted 5 days ago

Hello Thanks for your valuable comments. We were delighted to read your comments about how much you enjoy your Air Fryer. Our courier partners EVRi work very hard to ensure to ensure thousands of our customers receive their orders safely and on time. Keith - Group Customer Services Manager

Posted 4 days ago

“I bought some knives a few years ago but the paint wore off and they became blunt and unfit for purpose. I tried claiming under Tower's 5 year guarantee but unfortunately they were not willing to honour this despite me providing original proof of purchase. Apparently I was supposed to 'register the appliance'. (For knives?) They weren't expensive but other knives I own have stayed sharp for many years. So beware. Product guarantees provided by Tower may not be worth the paper they are written on.”

Helpful Report

Posted 1 week ago

Hello Thanks for your review which is always welcomed at Tower. Customer reviews allow us to review and wherever required improve upon the products and services we provide. Customer reviews also allow us to leave a balanced response to the original review left. Here at Tower we are proud of our quality products and their supporting warranty programme. The warranty of each product is for a period of 12 months - we do offer our customers the option of extending their warranty free of charge for a set period of time. Sadly after your purchase you did not extend your products warranty and the 12 month warranty period for your knife set expired some 3 years ago. One of my Team Managers will be reaching out to you to explain this further and to conclude your enquiry. Keith - Group Customer Services Manager.

Posted 1 day ago

“Brand New air fryer, great for multiple cooking purposes. Brilliant for all different foods to air fry.”

Helpful Report

Posted 1 week ago

Hello Emmanuel Many thanks for your 5 star review and indeed your valuable order. I hope you enjoy using your Air Fryer - if we can help with any enquiry you may have about your product please drop us a message - our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 week ago

“Brought a sensor 58 litre bin in black chrome finish came out the box scratches on and dent on the top of it.”

Helpful Report

Posted 1 week ago

Hello Thanks for your review regarding the delivery of your Sensor Bin. Our courier partners delivery thousands of parcels safely every day for our customers so I was surprised to read about your delivery experiences. Rest assured we hold close relationships with our courier partners and we will be investigating your experiences with them. One of our Customer Services Team have contacted you to manage your expectations as to how to return your parcel to us for a refund. It only leaves me to offer my sincere and personal apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 4 hours ago

“Fast boil exactly like stated”

Helpful Report

Posted 1 week ago

Hello Many thanks for your kind words. I was delighted to read your kettle was as expected. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 week ago

“Ordered toaster and kettle package in replacement for recalled air fryer paid extra for next day delivery and advised that I would receive email and shipping details,still waiting for advice and order very poor customer service and will request repayment of delivery charge”

Helpful Report

Posted 1 week ago

Dear Paul, Many thanks for taking the time to leave your valuable feedback. I was sorry to learn of the delay in processing your order during what has been a busy time for our warehouse teams due to the popularity of our products. Here at Tower we would not expect our customers to pay any delivery charges should an order be delayed. Rest assured your delivery charge has been refunded and your order is on its way to you. It only leaves me to offer my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 week ago

“Digital microwave air fryer. Initial problem, it marks our quartz worktop badly, had to fit additional feet. Little info on it's use, tried the auto air fry mode for oven chips, hopeless. Will retry manually. The free download recipe book not suitable for this device so useless. Still think it is a good buy though.”

Helpful Report

Posted 1 week ago

Hello Alan Many thanks for your valuable comments. Here at Tower our customers comments and feedback are so important to us as they allow us as an organisation to review and improve the products and services we offer. rest assured our Customer Services Team are always available to help with any query you may have. Keith - Group Customer Services Manager

Posted 1 week ago

“Disappointed as had to get rid of previous air fryer due to finding out it was a fire hazard. Replacement is the same air fryer just different model number. Due to the inconvenience I would have thought an upgraded model should have been sent as good customer service.”

Helpful Report

Posted 1 week ago

Hi Thanks for your comments. Here at Tower we always welcome our customers feedback. Your review came as a surprise to us as from our records we have received no previous contact from you. I was sorry to read about your expectations of an upgraded Air Fryer. Under the terms of our warranty process and the Recall Project approved and supported by our partners in Trading Standards we were delighted to provide a replacement like for like model. One of our Customer Services Team will be contacting you to offer an explanation. Keith - Group Customer Services Manager.

Posted 1 week ago

Tower is rated 4.2 based on 5,469 reviews