Tower Reviews

Name: Tower
Rating: 4.17

4.2 Rating 5,457 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,457 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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A C.Layton

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with my Tower air fryer but unfortunately they used Evri to deliver it. Nightmare!”

Helpful Report

Posted 1 day ago

Hello Thanks for your valuable comments. We were delighted to read your comments about how much you enjoy your Air Fryer. Our courier partners EVRi work very hard to ensure to ensure thousands of our customers receive their orders safely and on time. Keith - Group Customer Services Manager

Posted 1 hour ago

“I bought some knives a few years ago but the paint wore off and they became blunt and unfit for purpose. I tried claiming under Tower's 5 year guarantee but unfortunately they were not willing to honour this despite me providing original proof of purchase. Apparently I was supposed to 'register the appliance'. (For knives?) They weren't expensive but other knives I own have stayed sharp for many years. So beware. Product guarantees provided by Tower may not be worth the paper they are written on.”

Helpful Report

Posted 3 days ago

“Brand New air fryer, great for multiple cooking purposes. Brilliant for all different foods to air fry.”

Helpful Report

Posted 3 days ago

Hello Emmanuel Many thanks for your 5 star review and indeed your valuable order. I hope you enjoy using your Air Fryer - if we can help with any enquiry you may have about your product please drop us a message - our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 3 days ago

“Brought a sensor 58 litre bin in black chrome finish came out the box scratches on and dent on the top of it.”

Helpful Report

Posted 3 days ago

“Fast boil exactly like stated”

Helpful Report

Posted 3 days ago

Hello Many thanks for your kind words. I was delighted to read your kettle was as expected. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 3 days ago

“Ordered toaster and kettle package in replacement for recalled air fryer paid extra for next day delivery and advised that I would receive email and shipping details,still waiting for advice and order very poor customer service and will request repayment of delivery charge”

Helpful Report

Posted 4 days ago

Dear Paul, Many thanks for taking the time to leave your valuable feedback. I was sorry to learn of the delay in processing your order during what has been a busy time for our warehouse teams due to the popularity of our products. Here at Tower we would not expect our customers to pay any delivery charges should an order be delayed. Rest assured your delivery charge has been refunded and your order is on its way to you. It only leaves me to offer my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 days ago

“Digital microwave air fryer. Initial problem, it marks our quartz worktop badly, had to fit additional feet. Little info on it's use, tried the auto air fry mode for oven chips, hopeless. Will retry manually. The free download recipe book not suitable for this device so useless. Still think it is a good buy though.”

Helpful Report

Posted 4 days ago

Hello Alan Many thanks for your valuable comments. Here at Tower our customers comments and feedback are so important to us as they allow us as an organisation to review and improve the products and services we offer. rest assured our Customer Services Team are always available to help with any query you may have. Keith - Group Customer Services Manager

Posted 4 days ago

“Disappointed as had to get rid of previous air fryer due to finding out it was a fire hazard. Replacement is the same air fryer just different model number. Due to the inconvenience I would have thought an upgraded model should have been sent as good customer service.”

Helpful Report

Posted 4 days ago

Hi Thanks for your comments. Here at Tower we always welcome our customers feedback. Your review came as a surprise to us as from our records we have received no previous contact from you. I was sorry to read about your expectations of an upgraded Air Fryer. Under the terms of our warranty process and the Recall Project approved and supported by our partners in Trading Standards we were delighted to provide a replacement like for like model. One of our Customer Services Team will be contacting you to offer an explanation. Keith - Group Customer Services Manager.

Posted 3 days ago

“Have received quickly a replacement for the recall of my Tower. The temperature control does not turn to 200 . It stops at 180. I wonder about the accuracy of the temperature.”

Helpful Report

Posted 5 days ago

Hello Thanks for your 5 star comments. I was sorry to read about the enquiry relating to your temperature setting. One of our Team will be in contact with you very soon to see how we can help. Keith - Group Customer Services Manager

Posted 4 days ago

“Tower Grey 3.8 Litre Air Fryer was received on 22/04/25 to replace the Faulty Air Fryer that was in a news article two weeks ago, Emails were exchanged between myself & customer service, completely free due to the Faulty Air Fryer in article, I am very happy with the new Air Fryer”

Helpful Report

Posted 5 days ago

Hello Julie I was delighted to read your valuable comments about the smooth exchange for your Air Fryer. If we can assist with any further enquiries please feel free to contact us Best wishes Keith - Group Customer Services Manager

Posted 4 days ago

“Lovely air fryer cook brilliant”

Helpful Report

Posted 6 days ago

Hello Nicole Thanks for your kind words about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 5 days ago

“Never received my order Emailed tower to be told that Evia had lost it but looking on the tracking they never received it Now the item is out of stock again I believe it was already out of stock and not posted!!”

Helpful Report

Posted 1 week ago

Hello Susan Thanks for your review. Here at Tower we always welcome our customers feedback as this allows us to review and improve upon the products we offer. I was sorry to read about your recent experience - rest assured as a reputable organisation we would never accept a customers order if the item was out of stock. Your order was processed in full and entered our courier partners network. Our courier partners handle millions of customers parcels every year - on rare occasions items may go astray and sadly your parcel went astray. When we were made aware of your enquiry we did engage with our courier partners to conduct a detailed investigation to locate your parcel It only leaves me to offer my sincere and personal apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 5 days ago

“Lovely design and I like the way it cooks thank you”

Helpful Report

Posted 1 week ago

Hello Steven Thanks for taking the time to leave your 5 star comments about your product from Tower. We hope you visit our website again very soon to checkout our great range of products. Keith - Group Customer Services Manager

Posted 6 days ago

“Have just received our Tower replacement air fryer, this has replaced a recall product. Thank you Tower for your swift service and support from recall to replacement and delivery. A wonderful upgrade. Highly recommended.”

Helpful Report

Posted 1 week ago

Hello Many thanks for your wonderful comments about your replacement Air Fryer. I was delighted to read how smoothly the replacement process was. Best wishes Keith - Group Customer Services Manager

Posted 6 days ago

“I was unlucky enough to have purchased a Tower Compact Air Fryer which has recently been part of a recall. The process for getting a replacement was quick and easy with the replacement air fryer arriving promptly. I was a little suspicious of the packaging as the item had clearly been opened before. Guess what - the replacement does not work and causes my electricity circuit to trip off! Come on Tower, this is completely unacceptable! Totally lost faith in you as a company.”

Helpful Report

Posted 1 week ago

Hello Ceri Thanks for taking the time to leave your valuable comments. Your review came as a surprise to us - now we are aware of your enquiry we can help you. I was sorry to read about the condition of your replacement Air Fryer - rest assured we never sell any returned or used products. One of our Customer Services Managers will be contacting you very soon to resolve your enquiry. Please accept my personal and sincere apologies for any inconvenience caused. Keith- Group Customer Services Manager

Posted 5 days ago

“Only received the unit today very pleased with build quality and functions, looking forward to dinner this evening”

Helpful Report

Posted 1 week ago

Hello Ian Many thanks for your kind words about your Tower product Here at Tower we pride ourselves on offering quality products at affordable prices supported by great customer service. Regards Keith - Group Customer Services Manager

Posted 6 days ago

“I can’t praise Tower enough. My air fryer was one that was recalled, I filled in the required information online Monday and my chosen replacement was delivered today (Thurs) One satisfied customer, thank you!”

Helpful Report

Posted 1 week ago

Hello Carol It was wonderful to read your kind words about the recent replacement of your Air Fryer. If we can help with any other enquiry in the future please drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 6 days ago

“Following purchasing a TXP30PET upright hoover, checking the hoover and box there was nothing to hold the pet accessory tool to the hoover, searching the manual - nothing and then called in and the advisor could not initially advise/support. Something that should be on the hoover rather than putting at the side and not losing or damaging. A wee miss from Tower.”

Helpful Report

Posted 1 week ago

Hi Stephen Thanks for your valuable comments. Here at Tower we always welcome our customers comments and feedback as they allow us as an organisation to improve the products and services we offer. Keith - Group Customer Services Manager

Posted 6 days ago

“Very happy”

Helpful Report

Posted 1 week ago

Hello We were pleased to read how happy you were with Tower and your Tower product. Rest assured our Customer Services Team are always available should you need any help in the future. Keith - Group Customer Services Manager

Posted 6 days ago

“Received a new air fryer as a product replacement. Arrived within a week. This model is bigger and better than the one it replaced. Thank you to all the team at Tower for a superb service.”

Helpful Report

Posted 1 week ago

Hello John Thanks for your kind words about the recent service received from Tower. It was so pleasing to read how happy you were with your replacement Air Fryer. Keith - Group Customer Services Manager

Posted 1 week ago

Tower is rated 4.2 based on 5,457 reviews