Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,634 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 21st October 2025

V Solcombe

Tower 5 star review on 10th October 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you Tower. I have just received my replacement digital dual basket air fryer. All good at e17”

Helpful Report

Posted 3 days ago

Hello Thanks for your wonderful comments about your Tower Air Fryer. We were delighted to read your 5 star comments. Best wishes Keith - Group Customer Services Manager

Posted 12 hours ago

“Brilliant iron easy to use, great it has the option off cordless and corded. Brilliant stream would very much recommend especially for the price.”

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Posted 5 days ago

Hello Sharon Many thanks for taking the time to leave your 5 star review about your Tower Ceraglide Steam Iron. I was delighted to read your comments and indeed your kind recommendation. Thanks for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 4 days ago

“Now assembled, really happy with the colour of this, very stylish. The wheels make it way to move around the flat and the fold down sides make it more compact when drying a few items. Love the hanging arms for shirts. This dryer took me and my student son 20 minutes to build. It was a bit daunting at first when saw all the rods in the box but soon got hang of it. The large photo on the box helped to show where the silver rods went. It was more useful as a quick guide than the small image in the manual. It would be useful to have letters that are highlighted in the manual on the plastic bags the rods came in for easy identifying like you get with kid’s toys sets.”

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Posted 5 days ago

Hello Jane Thanks for your wonderful comments about your Tower product. Hereat Tower we understand new products can be a little daunting at first that's why our Customer Services Team are always happy to help with any enquiry we receive. If we can help with any enquiry in the future please feel free to drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 5 days ago

“Great buy, worth the money.”

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Posted 6 days ago

Hi Jn Thanks for your 5 star review for your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith- Group Customer Services Manager

Posted 5 days ago

“5 stars from me! This frozen drinks machine is absolutely fab! From strawberry daiquiris to iced frappes it has got you covered! I love the modern design and it's so easy and convenient to use, definitely recommend.”

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Posted 1 week ago

Hi Thanks for your 5 star review regarding your Tower product There's nothing like a refreshing strawberry daiquiris or iced frappes. Best wishes Keith - Group Customer Services Manager

Posted 6 days ago

“Hi. This is my second Tower air fryer (Vortx) received as replacement for previous problem unit. I have always found Tower air products excellent quality. My only criticism would that the replacement unit I receive is biege and the white figures on the biege knobs are very difficult to read.”

Helpful Report

Posted 1 week ago

Hello Stephen Many thanks for taking the time to leave your 5 star comments. Here at Tower our customers feedback is always welcomed as it allows us to review and wherever required improve upon the products and services Thanks for your kind words regarding Tower and your Air Fryer - rest assured your recommendation has been passed across to our Product Development Teams. Keith - Group Customer Services Manager

Posted 1 week ago

“its very good”

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Posted 1 week ago

Hi Many thanks for taking the time to leave your 5 star comments about your Tower product. We hope you visit our Tower website again very soon to checkout our great range of products Keith - Group Customer Services Manager

Posted 1 week ago

“I have always used Tower Kitchen Ware. Just purchase another of their kettles with the added bonus of extended 3 year guarantee”

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Posted 1 week ago

Hello Tommyshortlegs Thanks for your 5 star review about Tower. We were delighted to read about your latest order for your kettle. Everyone here at Tower HQ really appreciates your valuable order - thanks for being such a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 week ago

“Bought Ceraglide 3100W Steam Iron , no problem with iron but find the cord is not long enough . I have problems reaching end of ironing board , so very disappointed with it x Such a shame as no problems otherwise .x”

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Posted 1 week ago

Hello Lorraine Thanks for your valuable feedback regarding your Ceraglide Steam Iron. Here at Tower our customers comments are very valuable to us as they allow us to review and wherever required improve upon the products and services we offer. Rest assured your comments have been passed across to our Product Development Team. Best wishes Keith - Group Customer Services Manager

Posted 1 week ago

“Too early for full review so far good”

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Posted 2 weeks ago

Hello Dave Thanks for your comments regarding your Tower product. We understand new products may take a little while to get accustomed to. If you do have any enquires please be assured our Customer Services Team are always available to help. Best wishes Keith - Group Customer Services Manager

Posted 1 week ago

“Wow she is big, takes a large chicken no problem. We cooked a large pork leg and in the morning we got tender meat that was like pulled pork, so easy to use. Even started to us the warm feature as we get taken aways .Well made ,looks nice”

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Posted 2 weeks ago

Hello Thanks for your wonderful comments about your Tower product. We hope you visit our Tower website again very soon to check out our great range of products. Best wishes Keith - Group Customer Services Manager

Posted 2 weeks ago

“Ver good weight of iron, great to have a long thick cord. Very impressed for the price paid”

Helpful Report

Posted 2 weeks ago

Hi LJH Many thanks for your 5 star review of your Steam Iron from Tower. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. Kind regards Keith - Group Customer Services Manager

Posted 2 weeks ago

“Have always been worried about using an air fryer, however not worried anymore. Excellent product, easy to use. Quick and easy cooking and find myself looking for the air fryer logo on a food shop. Highly recommended.”

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Posted 2 weeks ago

Hello Dean Thanks for your very valuable comments. Here at Tower we understand using a new product can be a little daunting - that's why our Customer Services Team are always available to assist with any enquiry you may have in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 weeks ago

“Clean lines and clear digital display makes the unit fit well in our kitchen. The preset cooking options have so far been spot on, pizzas, chips, toast etc have all come out perfect. Only criticism really, is not sure why they have reduced the size of the rotating basket from our much smaller Tower 11lt air fryer, same diameter basket but shorter in length with a much wider cavity to put it in, a few inches of wasted space in my opinion, and it would allow a greater area for crisping, instead of cramming food items inside rather than having to do multiple batches. The unit does emit very hot air, and although I have the minimum distance above, the cupboards can get quite hot. We had the 11lt 5in1 air fryer, it was our main oven for 4 years,but unfortunately it started to turn off part way through cooking and the display disappeared when it got up to temperature. The display on the Vortex is larger and clearer, and is much easier to use and clean. I can honestly say we are very happy having made the change.”

Helpful Report

Posted 2 weeks ago

Hello Steve Many thanks for taking the time to leave your very valuable comments. Here at Tower our customers comments are so important to us as they allow us to review and wherever required improve upon the products and services we offer. If we can help with any enquiry please feel free to drop us a message -we'd love top hear from you. Keith - Group Customer Services Manager

Posted 2 weeks ago

“Makes a lovely cup of tea and beautiful design”

Helpful Report

Posted 2 weeks ago

Hello Thanks for your 5 star review. We were delighted to read about the delicious cups of tea made from your Tower product. We hope you visit our Tower website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 2 weeks ago

“I purchased a 'new', to me THANK YOU Great Customer Service as always TOFSCordless Steam Iron from TOFS, just this morning. It will make a massive impact to my life. And I can't wait to get 'stuck' in!! Em”

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Posted 2 weeks ago

Hello Emma Many thanks for your wonderful comments about your Cordless Steam Iron from Tower. Our customers comments and feedback are so important to us as they allow us to stay at the forefront of delivering excellence in the services and products we provide. Best wishes Keith - Group Customer Services Manager

Posted 2 weeks ago

“I have ordered the Tower Kettle & Toaster set. Very pleased with my purchase! Love the Tower range!”

Helpful Report

Posted 3 weeks ago

Hello Carl, Many thanks for your wonderful comments about your Kettle & Toaster set from Tower. Thanks for being such a great customer of Tower - we hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 2 weeks ago

“N/A n/a n/a n/a”

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Posted 3 weeks ago

Hi Many thanks for your valuable order and for being a great customer of Tower. Keith- Group Customer Services Manager

Posted 3 weeks ago

“I have brought 2 dinner warmers for Xmas not tried yet but can’t wait to try”

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Posted 3 weeks ago

Hello Christopher Many thanks for your valuable order and your kind words about your Tower Buffet Server. Rest assured our Customer Services Team are always available so please feel free to drop us a message if you have any enquiries. Best wishes Keith - Group Customer Services Manager

Posted 3 weeks ago

“Used for first time and impressed with the results, only moan is removing the grill trays for cleaning”

Helpful Report

Posted 3 weeks ago

Hello Thanks for taking the time to leave your valuable review. Here at Tower our customers comments are so important to us as they allow us to review and wherever required improve upon the products and services we offer. Keith - Group Customer Services Manager

Posted 3 weeks ago

Tower is rated 4.2 based on 5,634 reviews