Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,532 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

H Cottrell

T Tunal

C Brown

234

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product recommend to anyone does exactly what it says”

Helpful Report

Posted 2 hours ago

“Can be bought much cheaper at other outlets.”

Helpful Report

Posted 19 hours ago

“Reasonable ‘ish,’ price for a white plastic 1 litre kettle. I bought it as I live alone and I don’t need it any bigger. I really don’t know why they can’t be made in different colours, especially given the cost of it!?”

Helpful Report

Posted 1 day ago

Hello Many thanks for your valuable comments. Here at Tower we always welcome our customers comments and feedback and we have passed your recommendations to our Buying Team. Best wishes Keith - Group Customer Services Manager

Posted 1 day ago

“Just tried my steamer for the first time and it was brilliant. Will save me loads of time and no need to wrestle with the ironing board”

Helpful Report

Posted 2 days ago

Hello Joan Thanks for your wonderful comments about your Garment Steamer from Tower. Everyone at Tower HQ was delighted to read your kind words and appreciates your valuable order. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 2 days ago

“Great product, does what it says on the tin 😉😁”

Helpful Report

Posted 1 week ago

Hello Thanks for your 5 star comments about your Tower product. I was pleased to read your Tower product meets your expectations. If we can help with any enquiry in the future please drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 4 days ago

“Good Quality And Fast Delivery”

Helpful Report

Posted 1 week ago

Hello Melvin Many thanks for taking the time to leave your 5 star review. I was so pleased to read about the smooth order and delivery experience for your Tower product. Rest assured our customer service team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 1 week ago

“Lovely sir fryer at good value.”

Helpful Report

Posted 1 week ago

Hello Sara Thanks for your wonderful comments about your Tower Air Fryer. I do hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 week ago

“The price was competitive. The air fryer was easy to use. Very pleased.”

Helpful Report

Posted 1 week ago

Hello Many thanks for your 5 star review Here at Tower we pride ourselves on delivering quality products at affordable prices supported by excellent Customer Service. Best wishes Keith - Group Customer Services Manager

Posted 1 week ago

“Very good product would amend”

Helpful Report

Posted 1 week ago

Hi Many thanks for taking the time to leave your 5 star review about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 1 week ago

“Worst steam mop ever! Bought the RSM16 more for a mop than all the other gadgets and it’s awful! So poorly made with so much movement in the handle trying to manoeuvre the mop. The toggles on the pads are such poor quality you can’t tighten it enough to actually stay on as it just loosens and falls off. Wouldn’t waste your time, stick to a regular mop”

Helpful Report

Posted 1 week ago

Hello Many thanks for your review for your Steam Mop. I was sorry to read our popular Steam Mop didn't meet your personal expectations. Here at Tower we are proud of our product range. Did you know that all of our products are supported by a 30 days money back guarantee as well as an initial 12 month warranty? One of our Team will be in contact with you to offer help and support to conclude your enquiry. Keith - Group Customer Services Manager.

Posted 1 week ago

“Good Vale for money”

Helpful Report

Posted 1 week ago

Hello Sonia Many thanks for your kind words for your Tower product We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 week ago

“I bought a tower airfryer in March this year , the non stick tray is no longer ger non stick and the coating is peeling away , I have repeatedly e mailed to complain and request a new tray , it takes 5 working days for tower to get back to me and all I'm told is there is no stock available and keep checking back every 30 days , a worse customer service I've ever experienced, I'll never purchase from them again , stay away from this company would be my advice”

Helpful Report

Posted 2 weeks ago

Hello Phil, Many thanks for your valuable review regarding the rare issue with your Air Fryer. I was sorry to learn of the rare issue. In a bid to resolve your enquiry we did make an initial request for you to check back within 30days as we were expecting delivery of a spare tray which would have resolved your enquiry. As you contacted us with further details ahead of the 30 day period we moved to resolving your enquiry by providing a full replacement unit I trust this resolution is satisfactory for you and would like to offer my sincere and personal apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 week ago

“Avoid. Purchased kamado XL. Came without brackets for side tables and handle . Customer service ignoring emails. After 1.5 month got brackets for handle , and 2 brackets for side tables, which are from different sides , and still can't use fully”

Helpful Report

Posted 2 weeks ago

Hello Tautvis Many thanks for your valuable comments regarding the missing parts for your BBQ. This is certainly a rare issue and I must offer my personal and sincere apologies for this. Rest assured steps are being taken to source the required parts for your BBQ and our Team will be in touch once they are received. Thanks for your patience. Keith - Group Customer Services Manager

Posted 2 weeks ago

“Easy to use. Made this for the first use. Definitely recommend”

Helpful Report

Posted 2 weeks ago

Hello Annette Thanks for taking the time to leave your review and photograph of your Tower product. I was so pleased to read how easy to use you were finding your Tower product. If we can help with any enquiry in the future please drop us a line - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 2 weeks ago

“Happy so far , easy use , not overly priced works well light and compact would recommend”

Helpful Report

Posted 2 weeks ago

Hello Kilkenny Thanks for your 5 star comments about your Tower product. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by excellent Customer Service. Thanks for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 2 weeks ago

“I bought the Xpress Steam Generator Iron to replace my Tefal and i can honestly say it makes ironing a pleasure! Fab! Would definitely recommend :)”

Helpful Report

Posted 2 weeks ago

Hello Susie Thanks for your great comments. I was delighted to read how much of a pleasure ironing is now with our Xpress Steam Generator iron. Keith - Group Customer Services Manager

Posted 2 weeks ago

“Excellent product wish I had brought one sooner?”

Helpful Report

Posted 2 weeks ago

Hello Mark Thanks for your 5 star comments and indeed your valuable purchase from Tower. Our Customer Services Team are always on hand to help with any enquiries you may have in the future so if we can help please feel free to drop us a message. Keith - Group Customer Services Manager

Posted 2 weeks ago

“I wasn’t sure what to expect my Ninja air fryer dies so I went for the tower dues layer air fryer and we are impressed Cooke’s great and has the sync setting allowing two different foods to be ready at the same time really happy”

Helpful Report

Posted 2 weeks ago

Hello Peter Thanks for taking the time to leave your wonderful comments about your Air Fryer from Tower. Everyone here at Tower HQ was delighted to read your kind words and indeed to receive your valuable order. Keith - Group Customer Services Manager

Posted 2 weeks ago

“Brought my new air fryer a week ago must say it’s the best item I’ve ever brought very easy to use”

Helpful Report

Posted 3 weeks ago

Hello Mrs Dudley Many thanks for taking the time to leave your 5 star review. Here at Tower our customers comments are so important to us. I was delighted to read your kind words about your Air Fryer from Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 weeks ago

“Mop arrived wet with water dripping out and the mop end was covered in crumbs / dirt. Has been 2 weeks and still haven’t had this issue resolved.”

Helpful Report

Posted 3 weeks ago

Hello Many thanks for taking the time to leave your valuable comments. I was sorry to learn of the rare condition in which your product was received - this is indeed a very unusual incident as all of our products are brand new. We did acknowledge and write to you with options to resolve your enquiry with us however as of today we are awaiting your response as to the options provided to you. In a bid to avoid any further delays one of our Managers has concluded your enquiry and confirmed the action we have taken. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 weeks ago

Tower is rated 4.2 based on 5,532 reviews