Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,498 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,498 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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C Brown

A C.Layton

178

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my second tower airfryer (T17072) the first one was great but was recalled . This one is larger (7l) plus has a cooking window which is great as it is more economical to check cooking without opening the fryer. Whilst larger than the previous one you can more easily spread out the contents for faster all over cooking. I would have preferred the controls to have been on the front as if it's bright the digital information can be difficult to read. Also another plus is that the nonstick seems much superior to my earlier model”

Helpful Report

Posted 19 hours ago

Hello Alan Many thanks for taking the time to leave your wonderful comments about your replacement Air Fryer. We were delighted to read you received an upgraded model and you can see the benefits of this Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 14 hours ago

“The item is perfect for me. It can be folded in nicely and tucked in my small shed without much of a hassle. Everything is working fine.”

Helpful Report

Posted 20 hours ago

Hello SupunDe Silva Thanks for your 5 star review about your Tower product We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 14 hours ago

“I will give 10 stars but when my BBQ arrived well packed I found that one door are a bit bend”

Helpful Report

Posted 21 hours ago

“Very good for cooking all sorts especially fries and chicken wings”

Helpful Report

Posted 1 day ago

Hello Na Many thanks for your kind words about your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 day ago

“Very pleased great airfryer”

Helpful Report

Posted 3 days ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 1 day ago

“Love this pan great to cook with and sooooo easy to clean looking for the next size down if or when you do one”

Helpful Report

Posted 3 days ago

Hello Sandra It was wonderful to read your kind words about your Pan set from Tower. We hope you visit our website again very soon to checkout our great range of products . Keith- Group Customer Services Manager

Posted 3 days ago

“we got air fryer with a oven it really nice to use and it very safe and simple to use”

Helpful Report

Posted 4 days ago

Hello Joanna Many thanks for your kind words about your Tower Air Fryer. We were delighted to read how easy you are finding it to use. We hope you visit our website again very soon to checkout our great range of products. Keith- Group Customer Services Manager

Posted 4 days ago

“Very good product, nice retro look 😂👍”

Helpful Report

Posted 5 days ago

Hi Richie, Thanks for your kind words and indeed your valuable order. I was so pleased to see how your Microwave has made a great addition to your kitchen. I hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 5 days ago

“Very good product, nice retro look 😂👍”

Helpful Report

Posted 5 days ago

Hi Richie Thanks for your kind words about your Microwave Oven. Best wishes Keith - Group Customer Services Manager

Posted 5 days ago

“AIr fryer is very good and the Tower service was fast and really brilliant.”

Helpful Report

Posted 6 days ago

Hello Michael, Many thanks for taking the time to leave your 5 star comments about your Air Fryer and indeed our Customer Services Team. If we can assist with any enquiry in the future please feel free to drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 6 days ago

“Brilliant, best kettle I've had, fast boil & really quite”

Helpful Report

Posted 1 week ago

Hi It was wonderful to read your 5 star comments about your kettle from Tower. Thanks for your valuable order and for being such a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 6 days ago

“I love the way it cooks chicken like a spit roast, it's so juicy no oils ,and my granddaughter loves her pop.pop chicken cook in my air fryer too xxx”

Helpful Report

Posted 1 week ago

Hi Kimberley Thanks for your 5 star comments about the delicious meals you have prepared in your Tower Air Fryer. With best wishes Keith - Group Customer Services Manager

Posted 6 days ago

“Great indoor not used out door yet”

Helpful Report

Posted 1 week ago

Hello Roxanna Many thanks for your 5 star review about your Tower product. Everyone here at Tower HQ was delighted with your comments and indeed for your valuable order. Keith - Group Customer Services Manager.

Posted 1 week ago

“Stylish, great value, boils quick”

Helpful Report

Posted 1 week ago

Hello Frankie Thanks for your wonderful review. It was great to see how your Tower Kettle has made a great addition to your kitchen. Thanks for your valuable order and for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 1 week ago

“Air fryer recalled, received code and ordered replacement with 3 day delivery however 3 weeks on still waiting on delivery. Can only find email address to contact Tower. Sent an email and then over a week later received a reply from Kai asking if I had reviewed their response however I have had no other response from them and then no reply when I replied to Kai on this to ask them to forward on original response.”

Helpful Report

Posted 1 week ago

Hello Many thanks for taking the time to leave your valuable comments. Here at Tower our customers comments are always welcomed. I was sorry to learn of the delays in responding to your message during this busy time - one of our Team have written to you with an update and we look forward to hearing from you. Keith - Group Customer Services Manager.

Posted 1 week ago

“Wow! Got given a replacement due to a product recall and OH.MY.WORD. Just trying to find the right words to tell my gf I've fell in love with another....”

Helpful Report

Posted 1 week ago

Hello Spanner Many thanks for your 5 star comments. I was delighted to read how happy you were with your replacement. Thanks for your understanding and patience during this busy time. Keith - Group Customer Services Manager

Posted 1 week ago

“Ordered an Air Fryer on Sunday. 2h 30 minutes before website suggested was cut off for Next Day delivery. I paid the extra for next day delivery. Order didn't even get dispatched till following day, but worse, on the Tuesday, the EVRI courier tracking showed an issue with package and not out for delivery until they update. It is now end of Friday and no update, no air fryer. No response to emails for days. No response on X.com. No way to call them. So no idea what is going on. They have my money and I don't have the goods and I am being ignored. I would avoid the company as following their enquiry procedure and waiting the prescribed time they say for a response, still results in no response. TERRIBLE Customer Service. Well NO Customer Service at all really. Going to have to claim back on my Card company at this rate, with no responses.”

Helpful Report

Posted 1 week ago

Hello Brian H Thanks for your comments regarding the recent experience with Tower. I was sorry to read your comments. Here at Tower our customers comments are always welcomed by ourselves. Having reviewed your enquiry I can confirm your enquiry was delays as a result of you sending duplicate enquiries to us from different emails. Within our acknowledgement message we do make a polite request not to send duplicate messages as this only impacts on our ability to help you in the shortest possible time. I was pleased to learn one of our Team have contacted you and resolved your enquiry in full. It only leave me to offer my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 week ago

“The air fryer had been replaced following a recall. The new one came very quickly and is great! It’s quiet, easy to use and cooks food beautifully. A bit bigger so we can get more in. Very pleased with the item and the service from Tower.”

Helpful Report

Posted 1 week ago

Hello Chris Many thanks for taking the time to leave your wonderful comments. I was delighted to read your replacement Air Fryer had been received safely If we can assist with any other enquiry in the future please feel free to drop us a message. Best wishes Keith - Group Customer Services Manager.

Posted 1 week ago

“Ordered a replacement item to replace a recalled item. 2 weeks later still no airfryer. Paid for next day delivery aswell. Left messages asking to look into it, no replies. Poor service from tower.”

Helpful Report

Posted 1 week ago

Hello Many thanks for taking the time to leave your valuable feedback. Here at Tower our customers comments are always welcomed. I was sorry to read about the delays in receiving your replacement Air Fryer. Our courier partners work extremely hard to ensure thousands of our customers parcels are delivered safely so your incident is certainly rare. We have escalated your enquiry as a priority to our courier partners and one of my Team Managers have contacted you to agree a resolution to your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager.

Posted 1 week ago

“Started the process of getting a replacement Air Fryer on April 17th. After several emails on May 2nd, I received an email stating a replacement would be dispatched with 24 hours along within a tracking number. Since then, no tracking number and no response to my email. There is no point in calling customer service as their line is always busy. What am i meant to do here the I can’t use the Air Fryer anymore and your customer service wont respond.”

Helpful Report

Posted 1 week ago

Hello Thanks for your valuable review. Here at Tower our customers reviews mean so much to us as they allow us to review and improve the products and services we offer. I was sorry to learn you had no further updates regarding the dispatch and delivery of your replacement Air Fryer. Having investigated your enquiry I can confirm your parcel has entered our courier partners network. Your parcels journey was delayed due to customers clearance entering the Republic of Ireland. We have provided details of your parcels tracking and I am delighted to confirm your parcel is expected to be delivered to you within the next 48 hours. It only leaves me to thank you for the patience shown during your parcels journey. Keith - Group Customer Services Manager

Posted 1 week ago

Tower is rated 4.2 based on 5,498 reviews