Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,562 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,562 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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H Cottrell

T Tunal

237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy with new digital Air Fryer it is wonderful i love it”

Helpful Report

Posted 2 days ago

Hello Vikki Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Its no secret that here at Tower we love our Air Fryers too !!! Keith - Group Customer Services Manager

Posted 1 day ago

“I ordered an electric bbq grill on the 7th of July at checkout it said 3-5 working days it’s now the 20th of July and still not received my item. It was intended for this weekend for a birthday party. I have messaged a few times through the customer service email, but no response at all. I’ve looked and looked on website but no telephone number. Evri have been waiting for it since Tuesday 8th July, still saying expecting it soon on evri.”

Helpful Report

Posted 3 days ago

Dear Jen Many thanks for your valuable review. At Tower we always welcome our customers feedback as this allows us to review and wherever needed improve upon the products and services we provide. I was sorry to learn of your delivery experience. Our courier partners work extremely hard to ensure our customers receive their orders safely. On rare occasions a parcel may go astray within our courier partners network-sadly this occurred with your parcel. One of our Customer Services Leadership Team have been in contact with you in a bid to resolve your enquiry and to acknowledge your concerns. It only leaves me to offer my sincere and personal apologies for the inconvenience you have experienced. Keith - Group Customer Services Manager.

Posted 1 day ago

“Excellent product, so easy to use and genuinely will make the same meals you made before taste better when made in this fryer!”

Helpful Report

Posted 3 days ago

Hi Thanks for your wonderful comments about your Tower product -I was delighted to read how easy to use you are finding your Tower product. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 2 days ago

“Excellent would recommend”

Helpful Report

Posted 3 days ago

Hello Laura Many thanks for taking the time to leave your 5 star review. Here at Tower our customers comments and feedback are so important to us. With best wishes Keith - Group Customer Services Manager

Posted 2 days ago

“Very thrusting and transparent brand. Alerted and Replaced faulty fryer within a week. Excellent customer service.”

Helpful Report

Posted 4 days ago

Hello Thanks for your kind words. Here at Tower we believe the service we provide is different to that of other organisations and I was delighted to read this was the case with your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 2 days ago

“Would of definitely been 5 stars if the interior light didn’t keep going off and there’s nothing on troubleshooting about that.otherwise love this great way of cooking in a smart looking air fryer.”

Helpful Report

Posted 4 days ago

Hello Thanks for taking the time to leave your feedback. I was sorry to learn of the rare issue with your product - rest assured one of our Team will be in contact very soon to see how we can help. Thanks again Keith - Group Customer Services Manager

Posted 2 days ago

“Everything was super easy, my air fryer is fabulous”

Helpful Report

Posted 4 days ago

Hello Caroline Many thanks for your 5 star review about your recent contact with our Customer Services Team here at Tower. If we can assist with any enquiry in the future please feel free to drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager...

Posted 2 days ago

“Well done Tower terrific service replaced faulty Air Fryer within 36 hours of reporting it. Many thanks W Brooks ( Norwich£”

Helpful Report

Posted 4 days ago

Hello Wendy Thanks for your wonderful comments. Here at Tower we understand on rare occasions items may break and when this does occur our Customer Services Team always act quickly to help our customers. Kind regards Keith - Group Customer Services Manager

Posted 2 days ago

“Wow I wish I’d had one of these air fryers years ago it’s so quick and makes things taster better and crispy. It will brilliant when I have my hip replacement no more oven for me…”

Helpful Report

Posted 4 days ago

Hello Many thanks for your review about your magical air fryer. Here at Tower we love our Air Fryers too !!! Everyone at Tower wishes you a speedy recuperation with your pending hip operation. Keith - Group Customer Services Manager

Posted 2 days ago

“Arrived promptly and well packaged.My second purchase.Liked the improvement in style and the added accessories.”

Helpful Report

Posted 5 days ago

Hello Tom Thanks for your review about your recent order and delivery experience for your purchase. If we can assist with any enquiry in the future please feel free to drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 2 days ago

“I would love go review it but I haven't received it nor have I had any response from tower where my order is or when it is arriving”

Helpful Report

Posted 5 days ago

Hello Noreen I was sorry to read your comments about the delays with receiving your order. At Tower our customers feedback is so important to us as it allows us to review and wherever required improve upon the products and services we offer. I was delighted to read one of pour Team have resolved your enquiry in full with a replacement product being dispatched to you. Once again please accept my sincere and personal apologies for the inconvenience you have experienced. Keith - Group Customer Services Manager

Posted 1 day ago

“Unfortunately not used it”

Helpful Report

Posted 6 days ago

Hello Bashir Thanks for your comments and indeed your valuable order. Whilst you haven't used your Tower product yet if you do have any enquiries regarding its use please feel free to drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 5 days ago

“Excellent versatile air fryer.”

Helpful Report

Posted 1 week ago

Hello Thanks for your 5 star comments about your Tower Air Fryer. Here at Tower our customers comments and feedback are so important to us. Keith - Group Customer Services Manager

Posted 1 week ago

“The instructions are worse than useless. I nearly took it back as I could not get it to work. I had to go on youtube to find how to operate it. Hopefully it will perform better than the instruction book.”

Helpful Report

Posted 1 week ago

Hello Tania Many thanks for taking the time to leave your valuable comments. Here at Tower our customers comments and feedback are so important to us. Rest assured our Customer Services Team are just a message away and we'd love to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 1 week ago

“Looks better bigger”

Helpful Report

Posted 1 week ago

Hello Thanks for your kind words about your Tower Air Fryer. I hope you visit our website again very soon to check out our great range of products. Best wishes Keith - Group Customer Services Manager

Posted 1 week ago

“Overall happy with my new air fryer. However, not sure why the door sticks and needs a little force to open fully.”

Helpful Report

Posted 1 week ago

Hello Thanks for your valuable comments regarding your Air Fryer. Here at Tower our Customer Services Team love helping our customers so one of our Team will be in contact very soon to help with your enquiry. Best wishes Keith - Group Customer Services Managre

Posted 1 week ago

“This is a very lovely air fryer food comes out great and very quick yes I would recommend it”

Helpful Report

Posted 1 week ago

Hello Pauline Many thanks for your 5 star comments and your recommendation for your Tower Air Fryer. We hope you visit our website again very soon to check out great range of products. Keith - Group Customer Services Manager

Posted 1 week ago

“Easy to handle..”

Helpful Report

Posted 2 weeks ago

Hello Many thanks for taking the time to leave your 5 star comments about your Tower product. I was delighted to read how easy you are finding your product to use If we can assist in anyway please drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 week ago

“When it got delivered the box was destroyed and the air fryer hard scratch at the bottom and the customer service is taking too long to sort things out”

Helpful Report

Posted 2 weeks ago

Dear Peter Many thanks for your valuable comments. Here at Tower we always welcome our customers feedback and comments. I was sorry to learn of the unacceptable condition in which your Air Fryer was delivered - rest assured we will be addressing your poor delivery experience with our courier partners. Having reviewed your enquiry I was pleased to learn your enquiry has now been concluded to your satisfaction. It only leaves me to offer my personal and sincere apologies for your recent experience. Keith - Group Customer Services Manager

Posted 1 week ago

“Great size for older people”

Helpful Report

Posted 2 weeks ago

Hello Thanks for your kind words and indeed your valuable order from Tower. We hope you visit our website again very soon to check out our great range of products. Regards Keith - Group Customer Services Manager

Posted 2 weeks ago

Tower is rated 4.2 based on 5,562 reviews